Avoid this driving school at all costs - the school also operates under "Allpass driving school". Initial contact seemed hopeful, with Alistair assuring me that I could work my lessons around my sched... Read More
Avoid this driving school at all costs - the school also operates under "Allpass driving school". Initial contact seemed hopeful, with Alistair assuring me that I could work my lessons around my schedule and we can get a test booked almost immediately - LIES. Very persistent to make you pay a deposit. I paid the deposit for 15 hours, which Alistair said was all I would need as this was a resit after losing my license a few years ago. Now this is where things went downhill.... I had to book and pay for the practical test myself as the online booking system recognises that I already have a full license. I booked the day and time Alistair told me to. Then it was radio silence - no contact from any instructor and weeks of calls to Alistair which went unanswered. He finally replied saying he was on holiday and by this time the test date had passed, so I lost the £62 booking fee. Alistair apologised, saying he couldn't understand why I wasn't contacted by an instructor and would compensate me with extra lessons after I pass my test, intended for Pass Plus or Motorway confidence. Ok, fine. He then told me to book another test, giving me the exact test date and time to book for, insisting that he himself will take me for my lessons. I booked the test - another £62. Within a few days I was then contacted by Jerry / Gerry, one of the instructors. This man was completely disorganised - after 3 phone calls, I had to continually reiterate my driving experience, when my test was booked for, the days and times that suited me and each call ended with him saying he'll get back to me once he had his notes in front of him. Time went on, the test date drew closer and I still didn't have a lesson. My texts and calls became unanswered and finally I text Alistair to state that I was extremely unhappy with the level of professionalism given, the lack of organisation and I had lost all confidence in their ability to teach me to drive if they couldn't even organise a lesson plan. Magically, Gerry contacted me saying he was sorry and that his phone was away for repair which was why he didn't contact me for almost 3 weeks. - MORE LIES Alistair text me to convince me to organise the lessons and every call to him since has gone unanswered. Another £62 test lost. I had contacted Citizens Advice who have alerted Trading Standards to this business. I sent Alistair a formal letter to request my full refund including cost of damages, delivered recorded to his business address. I have received zero refund and zero communication so have informed Alistair that I will now be taking this case through Small Claims Court. Absolutely appalling business practices, no concern or morals and very disorganised instructors. I will be receiving every penny that I am owed and I will make sure I won't rest until I do. If anyone see has had similar dealings, I urge you to do the same. See More Read Less