Able was recommended to me by a friend and, coincidentally, we were assigned the same instructor. After reading the review above, I must say I was surprised to learn someone else had a bad experience ... Read More
Able was recommended to me by a friend and, coincidentally, we were assigned the same instructor. After reading the review above, I must say I was surprised to learn someone else had a bad experience similar to my own! The instructor was a nice enough guy but, professionally he was flaky, at best. He was not quick to reply to my texts and calls and the day before/morning of schedule lessons to reschedule or push them back. Not to mention, his car always smelled of cigarettes and wet dog! I took a break from the lessons and upon getting in touch to resume, the instructor was IMPOSSIBLE to reach. I wasn't expecting him to fit me into his rota immediately, but to simply respond with his availability. After several failed attempts to reach him via phone and text, I called the company. I had several exchanges with the proprietor, who told me he would work on 1.) getting a hold of the instructor (didn't work in the end), then 2.) getting me a new instructor. He kept saying he would find me a new instructor, but never made any attempts to. Instead, when I called for updates on the new instructor, he kept encouraging me to contact the original instructor. After weeks of this frustrating back and forth, I requested a refund which I was refused, owing to their "no refund on block booked lessons" policy. As this policy is only published on their website, I was unaware of it when I paid as I'd been given their number from my friend, so never saw their website! I am out over £100 in lessons that the company is refusing to provide. What is particularly disappointing is that I was made to feel like I was being a bother to the proprietor, instead of him taking my complaint seriously and working to resolve it quickly and courteously.Perhaps this type of customer service is acceptable to young, inexperienced drivers, but for an adult expecting professionalism, LOOK ELSEWHERE! Read Less