Edited: I found the BBB rating for this place, and they had an "F", which made me even more angry. I had called and emailed and called and emailed and heard nothing back.I was actually ready to escala... Read More
Edited: I found the BBB rating for this place, and they had an "F", which made me even more angry. I had called and emailed and called and emailed and heard nothing back.I was actually ready to escalate it further but finally received a call back today by a woman name Carrie, who is the scheduler for the company. What a relief, she was super patient with me even though I was quite snippy with her to get started. Once we got all calm, she actually got me totally scheduled for all of our drives and made sure I was satisfied before we ended the call.I changed my rating from one star to three stars - and left it at that because it should not be that hard to get help for such an expensive service. Plus, their website totally sucks.Original:I really wish I had found this page before I signed my daughter up for Swerve.I called today and asked for my money back, but they'll only offer a partial refund because my daughter attended two courses. I told the woman that they guaranteed in-car training as part of the course, so if they can't provide that, it's fraud and I'll escalate this as far as needed to get my full refund.My experience is echoing every other person's on here. There are no drives to be scheduled unless I want to drive to Woodinville (25 miles away). There was one drive available, and by the time I decided to just bite the bullet and go for it, their website was so slow that I couldn't even book it. For the amount of money I paid for this, I could have hired a private instructor and been guaranteed drives.The only drives available are scheduled during school hours (seriously? every kid in my daughters class goes to her high school. I'm not pulling my daughter out of school to drive).I emailed before classes started because I was worried about the availability of drives. They assured me that they were adding more and not to worry - to go ahead and start my daughter and there would be plenty of drives. Of course they're going to say that. If they'd said, "Yeah, we have no intention of adding more drives, so suck it up" everyone would withdraw.That's obviously not the case. This is the most expensive driving school in the area. For $600 a pop, and 10 kids in class, you'd think that $6000 would be enough to get an extra couple of instructors in for drives during a reasonable hour. Christina, our instructor, already told us she made $30 an hour. Do the math, Swerve, and get it together.I'm disgusted and frustrated to say the least. Read Less