The lady from the reception is soooo good, cute and helpful! She didn’t force me/ encourage me to join the 10 lessons, yet, she asked me to try for 1 lesson first. As a customer, I do think they are like “serving you great”. They gave me good advices. They would not ask you to join any unnecessary lessons. - I do not have a good foundation on driving. I decided to join 5 lessons. The instructor, Robert, is amazing! I recommend you guys to find him if you need any lessons!! He is patient, experienced and funny! He gives out clear instructions and points out my mistakes! Everything is so good! (I would say he’s perfect!) He teaches things that are useful! Yup, and finally, I passed the exam! - This place is so amazing! Guys there are helpful and patient! I love that! Definitely will recommend people to come here. Read Less

I stopped in a couple weeks ago to ask some questions about the basic drivers ed process and to get price quotes. It took several minutes for the receptionist (Lacy?) to look up from her phone and acknowledge me. She seemed very annoyed with my questions, saying I “could have found all this out online.” Parents - do not go here unless you want to feel belittled by the receptionist. If I were the owner, I would replace front desk staff immediately before losing more business. Due to the terrible customer service I will be taking my son to Defensive Driving instead. Read Less

Worst experience I ever had. Been here twice for scheduling and driving test. The receptionist with dark hair had the worst attitude. Trying to ask her a few questions and she got really mad. Maybe she is racist towards asians? Stay away from this place if you don't want any embarrassment. Read Less

Worst experience I ever had.  Been here twice for scheduling and driving test.  The receptionist with dark hair had the worst attitude.  Trying to ask her a few questions and she got really mad. Maybe she is racist towards asians?   Stay away from this place if you don't want any embarrassment. Read Less

My daughter is currently going through drivers ed here and it has been a great experience. Her classroom teacher is Jeff and she has done some of her practice drives with other instructors. All of them have been so helpful, and I'm so happy with all of the things she is learning in class and on her drives! We paid for the drivers ed package that includes all of the testing (great deal) and are looking forward to getting everything done here instead of at DOL. The ladies at the front desk have also been so helpful with accommodating our crazy summer schedule. So happy we chose 911 Driving School! Read Less

Ladies at the desk were helpful! Instructor Robert was the best!! He was calm and helped me get ready for my test which I passed!! Quick and friendly service. I will refer everyone who needs lessons, testing ECT... Thanks 911!!!!!! Read Less

Friendly staff! Amazing prices! There is no wait time for testing like the dol. $28 for 3 tries at written test, waaayyyy better than anywhere else around lynnwood. I recommend that any one needing testing done, go here! Read Less

Two of my kids have gone through the class and driving program at 911 in Kirkland.  The instructors are great.  Very informative and knowledgeable and personable.  I would happily recommend this school and location if your child is looking for a driving school. Read Less

Really bad, I took my knowledge test last September here, and I don't remember my confirmation number(I want to get permit), and I called them this morning ask them to find out my number, they said they cannot find out, the only way is go to licensing office.Bad management! If I took test here, they should have my record! Read Less

I try to be as objective as possible :)First, this is 911 driving school, so you know you gonna be tested with a police officer. He's ok, though he doesn't smile, shake hands, give you friendly look but he will help and answer all the questions if you ask (after you fail or pass only). He will instruct you after you fail, that's good part, so you'll have more experiences next time you test.Second, about the receptionist, there are usually two girls, one white girl and the other is mix. For me, the white girl is frank, she is not rude, she is just not friendly and doesn't social well. But I hope they should hire someone better because this is really bad impression if you fail, you will feel more frustrated, but don't blame them lol. About the other receptionist, she is ok, she is not talk-active, she just do her job, but she is not friendly enough to make you feel "great service" so. This will somehow affect you but yeah, do your best, they don't intend to fail you, if you are happy, they are happy for you.Third, knowledge test on saturday is noisy, because of the students. This place is clean, tidy, but noisy. It's small but doesn't look professional. I recommend going to Redmond, it has better service there :) The tester seems friendlier too.For someone who looks for my advice, if you fail, don't worry, you only have to pay 40$. It's better than 250$ ticket from the police. So do your best out there, pass your test, and don't worry if you fail, do again. Read Less

My eldest attended Swerve for her drivers' ed (and they were great) but my youngest attended the Redmond 911 Driving School, as it was closer to our house and they accepted payment installments (when Swerve no longer did so. Thanks, 911!!!). The Redmond branch was great, but when it came time to take her driving test, our Redmond site was booked up for days and days. I called this Kirkland branch and the lady I spoke to was super helpful and was able to give my daughter the last available opening (this was in late December 2016, on New Year's eve afternoon). I think it was their last availability in the year, for any of their branches. We rushed there right away!The venue here is small but cute, with antique metal car/driving/gas station signs posted and a large toy police car on display. A man named Denny was assigned to take my kid out for her driver's test. He was terrific. Very thorough and very fair. My kid passed - barely, - and was explicitly told afterwards where she lost points and what she needs to work on. We were explicitly told the next steps in the process (i.e., where we needed to go, what we needed to bring to the DOL, what it would cost, even the best time to visit, etc). Even though we were the last appointment here, late in the afternoon on New Year's eve, and the place was closing up and no one else was there, never once did Denny try to rush us out so he could leave. I was SO impressed by that. It was New Year's eve, and he stayed to help us out! Now that's excellent customer service! Read Less

I'm reviewing because of my good experience so far with 911. Since we are first timers looking for a driving school for my oldest daughter, I had some questions I wanted answered before signing up. Amy was very helpful and patient in answering my questions. I like that someone even answered the phone unlike other driving schools. We have not started the classes yet but I wanted to give a shout out for the customer service I received over the phone. Read Less

Driver's education is a must and as a parent we do our part to the very best of our ability. Having experts come alongside you and your teen makes the outcome that much better! 911 Driving School is just the group of experts you want partnering with you for your teenage driver's success!! Their backgrounds, knowledge and careers provide a rich environment of experience and expertise you and your teenager will appreciate. The program and the individuality of their instructors and office staff give your teen equipping encouragement every step of the way. I am confident my teen is now fit and ready to face the challenges of driving daily. Thank you 911 Driving School Read Less

i had the absoulte best experience at this location, i had my road test done at this location and from start to finish they made my experience so easy and they are very organized and very professional, i had my road test with KJ and he is the absoulte best, very professional and very pactient and very easy to communicate with and me makes the whole experience a breeze. i definitly definitly recommend him, if i would give him alone 5 stars i would. hope who ever incharge of the reviews to make sure to give him my rating. Read Less

My daughter is now driving thanks to the wonderful experience we had with 911 driving school. Her instructor, Officer Jess, was patient and kind with my daughter who has a learning disability. If you want the best for your kids, we highly recommend 911. Thank you for everything. Read Less

This location (18421 Hwy 99) was extremely accommodating when my son scheduled his driving test with them.  Even though my son's schedule was tight, they were very polite and worked hard to find a testing time that would work for him.  My son passed his driving exam and used that to successfully apply for his license at the DOL.  I would highly recommend this 911 Driving School. Read Less

There's one common factor with any low ratings this location gets: the receptionist. If I'm not mistaken, we're all talking about "Amy." I haven't had the displeasure of meeting her in person but the over-the-phone attitude is enough to make me steer clear of this place. You can just hear the annoyance in her voice when you ask questions. She lacks basic interpersonal skills and in turn, is unfit to be the "face" of any company. The extent of her unprofessionalism is astounding. Hey Amy, you don't tell your customer: "If I don't answer the phone the first three times, leave a voicemail." You're not taking a personal call, you're representing a business. We've paid 911 Driving upwards of $400 for my sister to attend their sessions. The least they can do is have a full staff that makes the expense worth it. That includes the people who are meant to provide basic answers and create a welcoming environment. Read Less

I went there recently just to take a driving skill test, the reception desk was not polite , asking questions and explaining processes in a really bad way, the first time, the lady taking a test told me that it was not qualified because of some really simple mistakes and she said that no need to wait you can take the test again and you will pass so did I. I mean that's all MONEY stuff!! Read Less

Not impressed. I will say the cops were good teachers. Front desk personnel were stupid and frustrating to deal with regarding scheduling. They rarely answer their phone and there is no message option. Even while i was at their front desk and the phone was ringing I told the stupid lady she could answer it as i didn't mind. She says she doesn't answer it if she's doing something else. Wow! No wonder i couldn't get through to schedule or cancel drive sessions. Business end needs a lot of improvements. Then at the end wound up paying an additional $80 because i couldn't get through on phone to reschedule 2 drive sessions. Ouch. Read Less

First I started my knowledge test with Issaquah branch. Front desk was ok but I had to take the test in a very noisy environment. The road test instructor was too stiff and made me even more nervous. Then I decided to take a warm up and road test with Kirkland office. Front desk was very polite, prompt and helpful. Then the instructor was far too much friendlier than former instructor and he was very motivating and helpful during the warm up and cool at test (whilst the other instructor yelled at me for slowing down at the intersection) his name was Denny, go with him- you will not regret! Read Less

The young woman that works the front desk is driving customers away in droves with her bad attitude! She is rude, disrespectful and unprofessional. She is the face that sets customer's first impression--And it's not a good one!I hope her boss makes an effort to teach this young woman the basics of customer service. We will NOT be seeking Driver's ed classes through 911 solely due to the unprofessionalism and bad attitude of the girl at the front desk. And we will warn all my teen's friends to stay away as well! Read Less

0 stars! That is what this schools deserves. I brought 2 friends to take their knowledge test there and the first day we were very badly greeting.  The lady at the front desk is very rude and treat you really bad. We had a 6 years old boy with us and he politely asked for a pen to draw and she was absolutely mean to him. Her face shows right there that she definitely hates her job and she shows it to costumers.  Well I forgave her because she is pregnant and as I am too I sympathized with her, but then I came back with another person to take the test. She was even worse and I had enough. I will never ever bring anyone there again. I hope someone takes an attitude! Read Less

This review is primarily for the new University District that opened this Fall. I had started my driver's education in New York City and had a negative experience with the driving school I attended there. They did not do an adequate job preparing me for the NYC road test and I moved to Seattle sans license. Fortunately, I found the 911 Driving School and right from the beginning, I felt like I was in much better hands. Everyone I've encountered from the customer service manager and the instructors have been very kind and supportive. I can't say enough good things about Robert, who was my main instructor and owner of the school. I was able to pass the driving test with less classes than I signed up for and have been offered a refund for the unused classes. I highly recommend this school; my only regret is that I didn't find them sooner! Read Less

Let me start off by saying the front desk girl that works on Saturday was extremely rude! She stares at you for the slightest sound and also she had an attitude...... Don't recommend this place, unless you want to deal with a rude chick Read Less

We highly recommend this driving school. Their instructors make the dry material as exciting as it can be with their personal stories as police officers. Their on-line sign up for driving is very easy to use with up to date technology with text and email reminders. There are plenty of time slots to choose from. The location is easy to get to and every interaction with the office staff has been easy and pleasant. A good value too. Read Less

Wish I could give this place zero stars. The workers there were rude and unaccommodating. I went there to take my drivers test and the guy clearly didn't know what he was doing. First off, he didn't check if the break lights, turn signals, etc. were working, which was a telltale sign of poor testing, then he proceeded to yell at me and make me very uncomfortable throughout the test. He then failed me. Needless to say, it was a waste of time, money, and effort to go here. Maybe he was just having a bad day but If I were you, I wouldn't take your drive test here! Read Less

The staff was great.  They kept us updated on what the kids learned and their progress.  We even received a few follow messages after completion.  I highly recommend 911 Driving in Marysville and will be enrolling another kid next fall! Read Less

I'm posting this review here because if it hadn't of been for these guys I never would have known to go over to the 911 Driving School on Evergreen way (they don't have a yelp page of their own). I had gone to the Marysville location in hopes of possibly being able to squeeze in a drive test appointment but the really friendly receptionist told me they were booked but to call the Evergreen location and let them know I was coming since it was on a walk-in basis and they were closing soon. I cannot express how impressed I was by this school. My drive instructor was Clay, and he was honestly the sweetest and most caring examiner in the world. You could really tell he wanted me to do well. He did his job correctly, but also made sure that I felt safe and eased up the tension by getting to know me a bit prior to the test and making me feel confident throughout it. Now, I'm someone who went through a lot of crap with Margo's driving school over in smokey point and they made me feel like there was no hope left for me..but 911 driving school made me realize how good of a driver I really am. I could ramble on and on about the issues I faced at the other school but I've already posted a review about them so if you want to know what happened its on that page. However, my main point here is that if you go to 911 Driving School you won't regret it. They really do believe in each person and want them to succeed (at least that's what I gathered from testing there and observing a bit).Let me put it this way. I went to Margo's and failed by a point and a half due to the examiner being unfair and probably the entire school being money hungry..and went to 911 and passed with a 90 all in the same day. How could this happen?? Because one school was only out to get my money and the other believed in me. I would recommend them to everyone, especially the Evergreen location. Good luck and happy testing! You got this!! :) Thanks 911! Read Less

What an amazing place this is! I can't explain how much I appreciate every officer here at 911 driving school. I've recently passed my 1 year mark since passing my DOL test (90 on knowledge test and 92 on skills test) and I have NOT been in an accident and have NOT been pulled over and given a ticket and it's all thanks to this school. I had a lot of anxiety about driving and just thinking about it would make me sick to my stomach but having actual police officers teaching me how to drive made me feel at ease and I wasn't nervous at all because I knew I was with someone who knew all the rules to driving and I felt confident that I was driving the right way. Here at 911 driving school they really teach you so much and go into great details When teaching you all the odds and ends of driving. Not to mention the classroom is so much fun! I know a lot of kids are like "police officers are mean and uptight" but that is NOT true at all! The officers here are funny and really welcoming, I felt like I could laugh and be myself in the classroom while learning all I needed to be a successful driver. Thank you to everyone at 911 driving school for teaching me all the tools I needed to be a great driver! Read Less

This is the only driving school you as a parent should consider! Very knowledgeable instructors/police officers. They made it a very enjoyable experience for our daughter! She is now an amazing driver! We can't thank you enough. We always were kept in the loop and the class and driving schedule was very accommodating. We are very lucky to have you in our community! Way to go 911 Driving School!! Read Less

The best driving school!!!  The police officers are very educated and pass on that knowledge thoroughly to the students!!  Our first child took the class and we look forward to our second child being educated by this great group of police officers!!!  My oldest child comments on all the things she has learned and has taught me a thing or two!!! Read Less

Definitely worth the money! This driving school is the best place to learn how to drive. As a student, I have learned a lot from the instructors who are police officers. They are very patient and care about their students. Most of my friends who have gone to different driving schools sound like they did not like driver's ed. Compared to them, I actually enjoy going to class. 911 Driving School is an excellent choice. Read Less

I recommend this driving school to anyone and everyone. The instructors are so dedicated to their students. They really make sure they go the extra mile to help the kids learn all of the necessities to be a safe driver. My son comes home every night excited to tell me what they learned in class that day. That really says something! Read Less

The instructors are awesome! They tackle all of the real issues that arise, and know exactly how to deal with them because they're actual police officers. They are willing to answer any questions the parents have, and help ease their nerves from having young drivers. I'll be sending all of my kids through 911! Read Less

I have actually tried 4 driving schools, including this one. I know, sad but true. I was an extremley nervous driver and was afraid I would never get my liscense. I was instructed by Jack Scott, and unlike my previous instructors, he never once raised his voice to me or showed any frustration whatsoever. He was so calm and so incredibley patient and that made me feel calm and secure. I am not easy to teach, because of a mixture of learning disablities and because I was so scared of driving. I am so happy and thankful to say I FINALLY got my drivers liscense at the age of 29! And I passed with a 98! I am so thankful for the patience and encouragement of this school and this instructor. He also encouraged me to spend more time behind the wheel with my husband instead of wasting tons of money on private lessons. Honestly I have yet to meet anyone who is at patient and calm as Jack Scott was. I am so thankful and I am thanking God that I can FINALLY drive myself and my children around. I highly recommend this driving school to teens and especially to adults. I cant say enough good about it! Read Less