IT WAS AMAZING. Jason, the instructor is so knowledgeable and trustworthy when it comes to teaching us about how to be safe on the road. Driver's ed was one of the best courses I have taken so far, especially since Jason made it so entertaining and informational. The class is taught with the main goal being to support the students without any stresses of learning how to drive and the rules of the road. Would highly recommend to anyone that wants to know that the have a solid foundation when they begin to drive. Additionally, the office staff is amazing. She is so helpful and is there whenever you need her. There is no haste when it comes to rescheduling or scheduling or make-up since she is always there. Thanks a million. Thank you so much everyone!!!! FIVE -STARS no doubt about it!!!!!!!!!! Read Less

This was an amazing school! On top of learning a lot, we had an awesome instructor who made this such a fun learning experience. I would like to give it even more stars if I could! I definitely will recommend this school to other people 😊 -Madeline IHOL17 Read Less

My daughter completed the driving course and road test at 911 Driving School at Issaquah with Jason as her Instructor. The class went so smoothly for my daughter who tends to be shy and reserved. She felt very comfortable in the class and learned so much from Jason. The first two drives she had was with another instructor which went fine but my daughter was clearly nervous and not at ease. Her next drive was with Jason, which was the best fit for her. I'm attributing this to the fact that Jason really knew how to connect with her -- he never spoke "down to her" and she never hesitated asking any questions. He helped her learn to feel comfortable with the vehicle/road but still teach her the defensive tools needed to be a "safe" driver. This entire process is very nerve wracking for a parent plus the child. Jason certainly helped this process immensely. She has the confidence needed behind the wheel to stay safe without the arrogance that so many new drivers have. Thank you Jason!!! Read Less

Great staff and an excellent experience. As soon as you walk in you're greeted immediately and assisted every step of the way. A different environment from other driving schools; very welcoming. Keep up the great work and thank you so much for your assistance! I'm truly grateful to have walked into this driving school. I highly recommend! Read Less

Two of my kids have gone through the class and driving program at 911 in Kirkland.  The instructors are great.  Very informative and knowledgeable and personable.  I would happily recommend this school and location if your child is looking for a driving school. Read Less

I try to be as objective as possible :)First, this is 911 driving school, so you know you gonna be tested with a police officer. He's ok, though he doesn't smile, shake hands, give you friendly look but he will help and answer all the questions if you ask (after you fail or pass only). He will instruct you after you fail, that's good part, so you'll have more experiences next time you test.Second, about the receptionist, there are usually two girls, one white girl and the other is mix. For me, the white girl is frank, she is not rude, she is just not friendly and doesn't social well. But I hope they should hire someone better because this is really bad impression if you fail, you will feel more frustrated, but don't blame them lol. About the other receptionist, she is ok, she is not talk-active, she just do her job, but she is not friendly enough to make you feel "great service" so. This will somehow affect you but yeah, do your best, they don't intend to fail you, if you are happy, they are happy for you.Third, knowledge test on saturday is noisy, because of the students. This place is clean, tidy, but noisy. It's small but doesn't look professional. I recommend going to Redmond, it has better service there :) The tester seems friendlier too.For someone who looks for my advice, if you fail, don't worry, you only have to pay 40$. It's better than 250$ ticket from the police. So do your best out there, pass your test, and don't worry if you fail, do again. Read Less

My eldest attended Swerve for her drivers' ed (and they were great) but my youngest attended the Redmond 911 Driving School, as it was closer to our house and they accepted payment installments (when Swerve no longer did so. Thanks, 911!!!). The Redmond branch was great, but when it came time to take her driving test, our Redmond site was booked up for days and days. I called this Kirkland branch and the lady I spoke to was super helpful and was able to give my daughter the last available opening (this was in late December 2016, on New Year's eve afternoon). I think it was their last availability in the year, for any of their branches. We rushed there right away!The venue here is small but cute, with antique metal car/driving/gas station signs posted and a large toy police car on display. A man named Denny was assigned to take my kid out for her driver's test. He was terrific. Very thorough and very fair. My kid passed - barely, - and was explicitly told afterwards where she lost points and what she needs to work on. We were explicitly told the next steps in the process (i.e., where we needed to go, what we needed to bring to the DOL, what it would cost, even the best time to visit, etc). Even though we were the last appointment here, late in the afternoon on New Year's eve, and the place was closing up and no one else was there, never once did Denny try to rush us out so he could leave. I was SO impressed by that. It was New Year's eve, and he stayed to help us out! Now that's excellent customer service! Read Less

I'm reviewing because of my good experience so far with 911. Since we are first timers looking for a driving school for my oldest daughter, I had some questions I wanted answered before signing up. Amy was very helpful and patient in answering my questions. I like that someone even answered the phone unlike other driving schools. We have not started the classes yet but I wanted to give a shout out for the customer service I received over the phone. Read Less

I had such an amazing experience with the staff that works at 911 Driving School Bellevue. Shane is such an awesome instructor. He was not only able to help me with parallel parking and backing around the corner but he also boosted my confidence level. I felt extremely comfortable with him and his instructions. Casey was also such a sweetheart and very helpful. That being said, I would highly recommend this driving school to anyone looking for a positive learning experience. Read Less

i had the absoulte best experience at this location, i had my road test done at this location and from start to finish they made my experience so easy and they are very organized and very professional, i had my road test with KJ and he is the absoulte best, very professional and very pactient and very easy to communicate with and me makes the whole experience a breeze. i definitly definitly recommend him, if i would give him alone 5 stars i would. hope who ever incharge of the reviews to make sure to give him my rating. Read Less

Had a great all round experience, we had Judi M, Jonnie K and Robert H. The Admins and Reception are welcoming and friendly. Every driving lesson was comfortable and full of knowledge. My young Adult son who took the classes came home happy every time. They gave him the Drivers test when he was ready even before the class bundle we paid for was complete, refunding the remaining classes. They could of easily finished the classes and schedule out for the test, to make more money off me but didn't. I felt the prices were reasonable and did not feel they were trying to suck me like an ATM with explainable fees. Read Less

There's one common factor with any low ratings this location gets: the receptionist. If I'm not mistaken, we're all talking about "Amy." I haven't had the displeasure of meeting her in person but the over-the-phone attitude is enough to make me steer clear of this place. You can just hear the annoyance in her voice when you ask questions. She lacks basic interpersonal skills and in turn, is unfit to be the "face" of any company. The extent of her unprofessionalism is astounding. Hey Amy, you don't tell your customer: "If I don't answer the phone the first three times, leave a voicemail." You're not taking a personal call, you're representing a business. We've paid 911 Driving upwards of $400 for my sister to attend their sessions. The least they can do is have a full staff that makes the expense worth it. That includes the people who are meant to provide basic answers and create a welcoming environment. Read Less

First I started my knowledge test with Issaquah branch. Front desk was ok but I had to take the test in a very noisy environment. The road test instructor was too stiff and made me even more nervous. Then I decided to take a warm up and road test with Kirkland office. Front desk was very polite, prompt and helpful. Then the instructor was far too much friendlier than former instructor and he was very motivating and helpful during the warm up and cool at test (whilst the other instructor yelled at me for slowing down at the intersection) his name was Denny, go with him- you will not regret! Read Less

The young woman that works the front desk is driving customers away in droves with her bad attitude! She is rude, disrespectful and unprofessional. She is the face that sets customer's first impression--And it's not a good one!I hope her boss makes an effort to teach this young woman the basics of customer service. We will NOT be seeking Driver's ed classes through 911 solely due to the unprofessionalism and bad attitude of the girl at the front desk. And we will warn all my teen's friends to stay away as well! Read Less

0 stars! That is what this schools deserves. I brought 2 friends to take their knowledge test there and the first day we were very badly greeting.  The lady at the front desk is very rude and treat you really bad. We had a 6 years old boy with us and he politely asked for a pen to draw and she was absolutely mean to him. Her face shows right there that she definitely hates her job and she shows it to costumers.  Well I forgave her because she is pregnant and as I am too I sympathized with her, but then I came back with another person to take the test. She was even worse and I had enough. I will never ever bring anyone there again. I hope someone takes an attitude! Read Less

This review is primarily for the new University District that opened this Fall. I had started my driver's education in New York City and had a negative experience with the driving school I attended there. They did not do an adequate job preparing me for the NYC road test and I moved to Seattle sans license. Fortunately, I found the 911 Driving School and right from the beginning, I felt like I was in much better hands. Everyone I've encountered from the customer service manager and the instructors have been very kind and supportive. I can't say enough good things about Robert, who was my main instructor and owner of the school. I was able to pass the driving test with less classes than I signed up for and have been offered a refund for the unused classes. I highly recommend this school; my only regret is that I didn't find them sooner! Read Less

Let me start off by saying the front desk girl that works on Saturday was extremely rude! She stares at you for the slightest sound and also she had an attitude...... Don't recommend this place, unless you want to deal with a rude chick Read Less

We highly recommend this driving school. Their instructors make the dry material as exciting as it can be with their personal stories as police officers. Their on-line sign up for driving is very easy to use with up to date technology with text and email reminders. There are plenty of time slots to choose from. The location is easy to get to and every interaction with the office staff has been easy and pleasant. A good value too. Read Less

Wish I could give this place zero stars. The workers there were rude and unaccommodating. I went there to take my drivers test and the guy clearly didn't know what he was doing. First off, he didn't check if the break lights, turn signals, etc. were working, which was a telltale sign of poor testing, then he proceeded to yell at me and make me very uncomfortable throughout the test. He then failed me. Needless to say, it was a waste of time, money, and effort to go here. Maybe he was just having a bad day but If I were you, I wouldn't take your drive test here! Read Less

I recommend this driving school to anyone and everyone. The instructors are so dedicated to their students. They really make sure they go the extra mile to help the kids learn all of the necessities to be a safe driver. My son comes home every night excited to tell me what they learned in class that day. That really says something! Read Less

The instructors are awesome! They tackle all of the real issues that arise, and know exactly how to deal with them because they're actual police officers. They are willing to answer any questions the parents have, and help ease their nerves from having young drivers. I'll be sending all of my kids through 911! Read Less

I have actually tried 4 driving schools, including this one. I know, sad but true. I was an extremley nervous driver and was afraid I would never get my liscense. I was instructed by Jack Scott, and unlike my previous instructors, he never once raised his voice to me or showed any frustration whatsoever. He was so calm and so incredibley patient and that made me feel calm and secure. I am not easy to teach, because of a mixture of learning disablities and because I was so scared of driving. I am so happy and thankful to say I FINALLY got my drivers liscense at the age of 29! And I passed with a 98! I am so thankful for the patience and encouragement of this school and this instructor. He also encouraged me to spend more time behind the wheel with my husband instead of wasting tons of money on private lessons. Honestly I have yet to meet anyone who is at patient and calm as Jack Scott was. I am so thankful and I am thanking God that I can FINALLY drive myself and my children around. I highly recommend this driving school to teens and especially to adults. I cant say enough good about it! Read Less