We wanted to warn others of our experience at RVA Driving Academy. We had some concerns going in since at least one of the RVA Driving owners had been an employee of Friendly's Driving School, which ... Read More
We wanted to warn others of our experience at RVA Driving Academy. We had some concerns going in since at least one of the RVA Driving owners had been an employee of Friendly's Driving School, which went out of business after numerous BBB complaints. But we saw the ad in the church bulletin and saw the car in our neighborhood, so we decided to try them. We contacted them in July, cleared the month of August, and our child was available for lessons for the majority of the day, every single day. Wayne Brown would call to schedule a lesson and a couple days later another person would call and say that was a mistake. We never knew if we had a lesson unless we called, and even then we'd get conflicting info. We would get a spreadsheet listing lesson times, but it would be cancelled the next day. When we had lessons, the meeting place, and often the drop-off, was across town. After four weeks with only 3 completed lessons and no further lessons scheduled, we complained and were again told they were backlogged with business. But in every lesson, our child was paired with someone on their first lesson, so RVA Driving was still adding new clients even though they couldn't provide lessons to the students they already had. We never got a firm schedule of the 7 lessons, but oddly enough, they did send us a bunch of other people's schedules. In several cases they did schedule people for multiple lessons a day, and all seven lessons in a few days' time. And some people had notations next to their names that they had to be finished by 8/24--so I think you can demand a completion date if you put it in your contract. On the last schedule we received, our child's 7th lesson would have been no earlier than Sept 26, about 8-9 weeks after we started. I can't believe scheduling was so hard for them--it's really just a spreadsheet. Some high school kid could probably do it for them.At the end of the day, we paid for a service we didn't receive promptly, and the business seemed unable to provide a firm schedule of when we would receive the services. We lost confidence in the school's ability to complete the lessons and handle the necessary paperwork with the state. So we found another school, started again, and completed the seven sessions and the test --All in less time than it took RVA Driving to schedule our 4th lesson. When I told them this, they weren't apologetic. Wayne Brown said I was lucky to find a place that wasn't as bursting with business as them. Only the money mattered, not customer service.So proceed with caution, and get a firm completion date in writing as part of your contract. Read Less