Austin Driving School
West Lake Hills, Texas
Reviews
Lauren W.
5 Jul 2017
REPORT
This is the worst customer service experience I've received from a business in years. Highly disorganized, all scheduling is run through the front desk so there is no way to schedule online. Schedule ...
This is the worst customer service experience I've received from a business in years. Highly disorganized, all scheduling is run through the front desk so there is no way to schedule online. Schedule is always booked and we learned we needed to register two months before our son's fifteenth birthday, then he could only drive one day per week. The customer service for parents is rude, slow and ineffective. The receptionist refused to help me after 30 min of waiting and told me she was too busy to find my son's paperwork when I was the only person in the office. She demonstrated erratic behavior and I am not sure she is suited to work with teens. Also, the staff tries to make money off the kids by selling bulk snacks from Costco. On a positive note, my son is now a safe driver...I guess that was worth the annoyance? My advice is they raise prices so supply meets demand and they can hire more staff. I would pay a competitor more to not have to work with them when it is time for our second son to drive.
Jessica D.
18 Apr 2017
REPORT
I would give this place negative stars if I could. Do not waste your time or money on this joke of a place. First off they are all about money. They are soooo over booked it's ridiculous yet they keep...
I would give this place negative stars if I could. Do not waste your time or money on this joke of a place. First off they are all about money. They are soooo over booked it's ridiculous yet they keep Taking more new kids for more money. My son finished his classroom hours TWO months ago.Still no call for behind the wheel practice which we paid 400$ for. So I went into the Office and A young girl at the front desk says that oh they are so booked that it will be 6 or more months before he will be totally completely done with his behind the wheel lessons. WTF?? But that my son should be getting a call soon. Anyways a week later that same young girl (like19 years old) called and said they had a cancellation and did we want it? So of course we took it since we had already waited two months for an appt. My son left work early for his appt. And what happens? Nobody shows up. THE DRIVING INSTRUCTOR DID NOT SHOW UP!! I am not bullshitting you they did not show up. Now I'm absolutely livid with this shitty hell of a place. This is the most unorganized un professional shit hole of a driving school. Tomorrow I will call corporate and report this hell hole. I do NOT recommend this place to ANYONE. The people here are total and complete utter morons. You are better off teaching your own kid or finding another driving school. There are tons of them out there. Good luck.
Kristin R.
22 Mar 2017
REPORT
I have had the same experience as the other 1 star ratings. The office staff tries but are horribly understaffed. I am so sorry I spent the money on this driving school because I do not know that my...
I have had the same experience as the other 1 star ratings. The office staff tries but are horribly understaffed. I am so sorry I spent the money on this driving school because I do not know that my son will ever be put on the schedule for the driving times required to get his license. Poor thing.. he just says he hopes he can get the 7 lessons sometime in the 12 months. Really?! The owners should be ashamed taking people's money knowing they cannot fulfill the student's needed driving times.
Benjamin Graybill
17 Dec 2016
REPORT
Christina M.
13 Sep 2016
REPORT
So- This school is good for one thing. The written part. Good luck trying to schedule a driving lesson!! They get their schedule on Mondays. You try calling on Monday, you cant get through. You put it...
So- This school is good for one thing. The written part. Good luck trying to schedule a driving lesson!! They get their schedule on Mondays. You try calling on Monday, you cant get through. You put it off until Wednesday, and they have ONE opening because of a drop? How any business runs like this is beyond me. I am one frustrated parent!!!!!!
Chris C.
5 Jan 2016
REPORT
This is my very first bad review of anything I've spent the time to write. My first two children used Sears driving school and it was light years ahead Austin driving school in terms of just about eve...
This is my very first bad review of anything I've spent the time to write. My first two children used Sears driving school and it was light years ahead Austin driving school in terms of just about every aspect of the process. Save yourself a bunch of time and look for something more efficient and customer service oriented.
M T.
24 Dec 2015
REPORT
My child has apparently been relegated to chauffeuring the driving instructor on errands instead of learning how to drive. During the most recent driving time, the instructor (Kris/Chris?) spent most...
My child has apparently been relegated to chauffeuring the driving instructor on errands instead of learning how to drive. During the most recent driving time, the instructor (Kris/Chris?) spent most of the time in the car on his cell phone, had the students wait in the car for approx. 10-15 minutes at Mode'le Salon and Spa and then wait for another (approximately) 5-10 minutes at Marquis Shoreline apartments. He then drove approximately 15 mph over the speed limit to return the children to the office...late, I might add. I have serious concerns about what may have transpired during those stops. At the very least, they never should have happened.I called and left messages with both Richard Reyna and the office manager at 512-280-4499, but neither one bothered to return my call.
Md mosharaf H.
29 Sep 2015
REPORT
How funny it could be when you will find someone taking your information, says I will call you back, and you don't hear anything after one week? I called them to setup a schedule, waited one week for ...
How funny it could be when you will find someone taking your information, says I will call you back, and you don't hear anything after one week? I called them to setup a schedule, waited one week for their call and called them again. They are saying they have no information about me and they have no schedule out of office hours - which somebody promised in the last week. How these call centers are screwed up businesses in US !!! Are you only caring about your time? Or someone's time may have more value than you?
M C.
31 Jul 2015
REPORT
0 isn't an option. We used the Burnet 'school', but I couldn't find that location on Yelp. I guess they sort of have a monopoly on teen drivers, but this is ridiculous. It's taken over 6 months to get...
0 isn't an option. We used the Burnet 'school', but I couldn't find that location on Yelp. I guess they sort of have a monopoly on teen drivers, but this is ridiculous. It's taken over 6 months to get our 7, extremely expensive, drives in. We can only get a drive time every 3 weeks, and sometimes it's even longer than that. They either need more staff, better organization or to take on fewer students at a time. If you find an alternative, take it -- unless you have lots of time and energy to devote to this. Also, according to my son, they don't really drive for the whole time they're there.. A lot of time is spent waiting to start and they often end early.They're pleasant enough on the phone, but that's not enough. They also have to get kids finished in a timely manner.
Rhonda F.
22 Mar 2015
REPORT
Very disappointing and waste of time. Not professional. Rude .
Mary F.
10 Mar 2015
REPORT
This is a good place to start out driving out, they are very patient and very good at giving advice. I learned a lot of things from you and now I am ready to take the license exam.
Debbie S.
7 Jan 2015
REPORT
Our second child is currently learning to drive with Austin Driving School in Cedar Park. We have had an excellent experience with this business.Getting a drive time is hassle free and we have also be...
Our second child is currently learning to drive with Austin Driving School in Cedar Park. We have had an excellent experience with this business.Getting a drive time is hassle free and we have also been called by the school to schedule times. Our first child went to Longhorn Driving School in Cedar Park and we had a less than wonderful experience. Getting a drive time was incredibly difficult and when we failed to get the hours we were told that we were out of luck. I am very, very happy with our experience so far at Austin Driving School. If we complete with no problems I will change this review from 4 stars to 5 stars.
jessica j.
7 Nov 2014
REPORT
If it were possible to give zero stars thats what they deserve. The process of scheduling any drive time is a joke. We have been reschedule 3 times for the very first drive with no reason given. They...
If it were possible to give zero stars thats what they deserve. The process of scheduling any drive time is a joke. We have been reschedule 3 times for the very first drive with no reason given. They are rude and unprofessional employing people who lack the competency to do this simple task of properly writing a schedule.
Jack L.
4 Apr 2014
REPORT
Very unorganized place. Took almost 7 months for my son to finish the behind the wheel driving portion because their scheduling is so fouled up. They are so disorganized it's not even funny.
Paladee
26 Apr 2012
REPORT
Very friendly staff and instructors. The scheduling and payment methods were a little archaic, but I guess if it isn't broke, don't fix it. I never called in to make an appointment because I alway...
Very friendly staff and instructors. The scheduling and payment methods were a little archaic, but I guess if it isn't broke, don't fix it. I never called in to make an appointment because I always did it when I picked him up from class. You were able to choose which instructor you signed up to drive with, so you could keep the same one each time or choose another. They always had plenty of openings. They always gave us a reminder call for our drive time so that we didn't forget. They even called to remind us of how many hours we still had needed to complete and scheduled more drive time appointments for us. They get the worst part ....getting in the vehicle with a teenager for their first time behind the wheel. Now I can be a little more relaxed when it is my turn to ride along to log drive time.
MissyJ1964
14 Jan 2012
REPORT
It was unorganized, at best, and they were not very professional. It seems as if they are taking advantage of the fact that they are the ""only game in town"". Each time my child would go out driving,...
It was unorganized, at best, and they were not very professional. It seems as if they are taking advantage of the fact that they are the ""only game in town"". Each time my child would go out driving, it was with a different instructor who had a different style of how they wanted the driving done. This caused confusion for my child and the others in the car. They are also not very patient and understanding of kids who have never driven before. The 3rd day out driving, they were taking the kids on I-35!!! This is not safe and we objected strenuously but pressure to go on the highway persisted so we pulled our child out of the course. We are now doing the teaching ourselves and our child will get a license at her own pace. Austin Driving School is concerned only about the cash and not the safety or well being of the kids in their charge. I'd love to see them get shut down but, as I said previously, they are the only game in town. Be smart and teach your child yourself if you can.
Paula T.
6 Oct 2011
REPORT
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class ...
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class per week and they have to call on Mondays to make appointments (2 weeks in advance!). Two of my son's classes were cancelled with almost no notice and because the schedule was already full, he had to wait three weeks to get another slot. It took my son 10 weeks to get his 7 required driving lessons. They also failed to let us know how to schedule the driving lessons with DPS. Don't put yourself through this gauntlet of gloom - go somewhere else for lessons!
divinemissp
6 Oct 2011
REPORT
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class ...
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class per week and they have to call on Mondays to make appointments (2 weeks in advance!). Two of my son's classes were cancelled with almost no notice and because the schedule was already full, he had to wait three weeks to get another slot. It took my son 10 weeks to get his 7 required driving lessons. They also failed to let us know how to schedule the driving lessons with DPS. Don't put yourself through this gauntlet of gloom - go somewhere else for lessons
hilten
4 Jan 2011
REPORT
STAY WAY unless you want to waste you time, money and life! This is the worst school in Austin. It is a front for a poorly run rip off joint for parent of teenagers needing to learn to drive. They c...
STAY WAY unless you want to waste you time, money and life! This is the worst school in Austin. It is a front for a poorly run rip off joint for parent of teenagers needing to learn to drive. They classes are poorly run, taught and managed. The driving hours are inconvenient and impossible to schedule. They loose your paperwork, don't write things down that they tell you. Have substitues who mess up the rosters and they say they will get fixed then you end you redoing lessons for no reason because of their incompetence.We were told all his classes and driving lessons were complete until we went to pick up the paperwork then ""poof"" lessons were missing that were already made up. The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they DUPE parents in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER.
hilten
4 Jan 2011
REPORT
This is the worst school in Austin. It is more than just a joke - it is an abomination. They are poorly managed and poorly organized to say the lease. They loose paperwork, don't write things down, ...
This is the worst school in Austin. It is more than just a joke - it is an abomination. They are poorly managed and poorly organized to say the lease. They loose paperwork, don't write things down, tell you it will get fixed then it doesn't and you end you redoing lessons for no reason. It is impossible to schedule driving lessons (hours on the phone to be told no times open) and if you miss a lesson and make it up - they don't keep track and you end up redoing it again! The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they dupe the consumer in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER.
iamsteveo
20 Oct 2010
REPORT
What a joke! Sure the classroom instruction is fine but then again you can get the same online! I saw they picked up at our son's school and thought oh, how convenient. That's the only convenience ...
What a joke! Sure the classroom instruction is fine but then again you can get the same online! I saw they picked up at our son's school and thought oh, how convenient. That's the only convenience and you pay dearly with inconveniences afterward. Once you get to the driving portion you get to call once a week at 3 PM, Thurs only! If by some miracles you get through while appointments are available they do nothing for behind the wheel but evaluate how well you taught your child to drive, what am I paying THEM for?! Then your child conveniently doesn't get enough points during the included driving sessions so now you get to pay them even more and schedule more appointments through their stupid system. What a joke! Go to ABC, drive out of town, anything but go to these jokers!
mrs_roark
14 Jul 2010
REPORT
This driving school is an absolute joke. How are they still in business with numerous complaints to the BBB, DPS, TEA and the Texas Attorney General? I have had it with them, trying to schedule drive ...
This driving school is an absolute joke. How are they still in business with numerous complaints to the BBB, DPS, TEA and the Texas Attorney General? I have had it with them, trying to schedule drive time is like trying to be the 100th caller on a radio station give away. I just shelled out another $325.00 for my son to go to a different school (ABC). who scheduled his 7 drive times to be completed in the next two weeks. That is the way it should be done. Truly unbelievable.
StumpyPeeps
9 Sep 2008
REPORT
The classroom hours were no problem to complete, but six weeks later our daughter has only two hours of driving. Calling on Thursdays to schedule drive time is a joke. You'll never reach them before t...
The classroom hours were no problem to complete, but six weeks later our daughter has only two hours of driving. Calling on Thursdays to schedule drive time is a joke. You'll never reach them before they are booked. My daughter is in school all day and my wife and I work full time, so, going to the school to schedule drive time is not an option. We are not happy with the arrangements to schedule drive times. After several complaints to the Round Rock and Austin offices we still don't have any scheduled drive times. Every time they have promised to call us back, they haven't. I would look elsewhere if I had to do this over again.
qwerty9876
21 Aug 2008
REPORT
PLEASE STAY AWAY FROM THIS SCHOOL. The staff is totally inept and rude. They make ""Appointments"" for ""behind the wheel instruction"" and NEVER show up for the ""Appointments."" They stood up my k...
PLEASE STAY AWAY FROM THIS SCHOOL. The staff is totally inept and rude. They make ""Appointments"" for ""behind the wheel instruction"" and NEVER show up for the ""Appointments."" They stood up my kid three times. I have made a complaint w/ the Texas Department of Public Safety and they (DPS) said that they have had numerous complaints (about Austin Driving School) and agree that this driving school is incompentent. THey will be doing a ""investigation"" of Austin Driving School. Do yourself a favor and either teach your kid to drive (online) or go somewhere else. I cannot itterate just how terrible these people are. My kid missed the last 2 days of class (hospital)...and he was given a 100 on the final...that he NEVER took....they are inept and unethical. Please just stay away. I have also filed a complaint w/ the Texas Attorney General and the Be tter Bu siness Bu reau. Do your research and stay away.
Book an Appointment
Online booking unavailable
Please call
(512) 280-4499
Business Hours
Monday
Mon
14:00PM-19:00PM
Tuesday
Tue
14:00PM-19:00PM
Wednesday
Wed
14:00PM-19:00PM
Thursday
Thu
14:00PM-19:00PM
Friday
Fri
14:00PM-19:00PM
Saturday
Sat
09:00AM-13:00PM
Popular Hours
6a
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6p
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Austin Driving School
West Lake Hills, Texas
Business Hours
Monday
14:00PM-19:00PM
Tuesday
14:00PM-19:00PM
Wednesday
14:00PM-19:00PM
Thursday
14:00PM-19:00PM
Friday
14:00PM-19:00PM
Saturday
09:00AM-13:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Lauren W.
5 Jul 2017
This is the worst customer service experience I've received from a business in years. Highly disorganized, all scheduling is run through the front desk so there is no way to schedule online. Schedule ...
This is the worst customer service experience I've received from a business in years. Highly disorganized, all scheduling is run through the front desk so there is no way to schedule online. Schedule is always booked and we learned we needed to register two months before our son's fifteenth birthday, then he could only drive one day per week. The customer service for parents is rude, slow and ineffective. The receptionist refused to help me after 30 min of waiting and told me she was too busy to find my son's paperwork when I was the only person in the office. She demonstrated erratic behavior and I am not sure she is suited to work with teens. Also, the staff tries to make money off the kids by selling bulk snacks from Costco. On a positive note, my son is now a safe driver...I guess that was worth the annoyance? My advice is they raise prices so supply meets demand and they can hire more staff. I would pay a competitor more to not have to work with them when it is time for our second son to drive.
Jessica D.
18 Apr 2017
I would give this place negative stars if I could. Do not waste your time or money on this joke of a place. First off they are all about money. They are soooo over booked it's ridiculous yet they keep...
I would give this place negative stars if I could. Do not waste your time or money on this joke of a place. First off they are all about money. They are soooo over booked it's ridiculous yet they keep Taking more new kids for more money. My son finished his classroom hours TWO months ago.Still no call for behind the wheel practice which we paid 400$ for. So I went into the Office and A young girl at the front desk says that oh they are so booked that it will be 6 or more months before he will be totally completely done with his behind the wheel lessons. WTF?? But that my son should be getting a call soon. Anyways a week later that same young girl (like19 years old) called and said they had a cancellation and did we want it? So of course we took it since we had already waited two months for an appt. My son left work early for his appt. And what happens? Nobody shows up. THE DRIVING INSTRUCTOR DID NOT SHOW UP!! I am not bullshitting you they did not show up. Now I'm absolutely livid with this shitty hell of a place. This is the most unorganized un professional shit hole of a driving school. Tomorrow I will call corporate and report this hell hole. I do NOT recommend this place to ANYONE. The people here are total and complete utter morons. You are better off teaching your own kid or finding another driving school. There are tons of them out there. Good luck.
Kristin R.
22 Mar 2017
I have had the same experience as the other 1 star ratings. The office staff tries but are horribly understaffed. I am so sorry I spent the money on this driving school because I do not know that my...
I have had the same experience as the other 1 star ratings. The office staff tries but are horribly understaffed. I am so sorry I spent the money on this driving school because I do not know that my son will ever be put on the schedule for the driving times required to get his license. Poor thing.. he just says he hopes he can get the 7 lessons sometime in the 12 months. Really?! The owners should be ashamed taking people's money knowing they cannot fulfill the student's needed driving times.
Benjamin Graybill
17 Dec 2016
Christina M.
13 Sep 2016
So- This school is good for one thing. The written part. Good luck trying to schedule a driving lesson!! They get their schedule on Mondays. You try calling on Monday, you cant get through. You put it...
So- This school is good for one thing. The written part. Good luck trying to schedule a driving lesson!! They get their schedule on Mondays. You try calling on Monday, you cant get through. You put it off until Wednesday, and they have ONE opening because of a drop? How any business runs like this is beyond me. I am one frustrated parent!!!!!!
Chris C.
5 Jan 2016
This is my very first bad review of anything I've spent the time to write. My first two children used Sears driving school and it was light years ahead Austin driving school in terms of just about eve...
This is my very first bad review of anything I've spent the time to write. My first two children used Sears driving school and it was light years ahead Austin driving school in terms of just about every aspect of the process. Save yourself a bunch of time and look for something more efficient and customer service oriented.
M T.
24 Dec 2015
My child has apparently been relegated to chauffeuring the driving instructor on errands instead of learning how to drive. During the most recent driving time, the instructor (Kris/Chris?) spent most...
My child has apparently been relegated to chauffeuring the driving instructor on errands instead of learning how to drive. During the most recent driving time, the instructor (Kris/Chris?) spent most of the time in the car on his cell phone, had the students wait in the car for approx. 10-15 minutes at Mode'le Salon and Spa and then wait for another (approximately) 5-10 minutes at Marquis Shoreline apartments. He then drove approximately 15 mph over the speed limit to return the children to the office...late, I might add. I have serious concerns about what may have transpired during those stops. At the very least, they never should have happened.I called and left messages with both Richard Reyna and the office manager at 512-280-4499, but neither one bothered to return my call.
Md mosharaf H.
29 Sep 2015
How funny it could be when you will find someone taking your information, says I will call you back, and you don't hear anything after one week? I called them to setup a schedule, waited one week for ...
How funny it could be when you will find someone taking your information, says I will call you back, and you don't hear anything after one week? I called them to setup a schedule, waited one week for their call and called them again. They are saying they have no information about me and they have no schedule out of office hours - which somebody promised in the last week. How these call centers are screwed up businesses in US !!! Are you only caring about your time? Or someone's time may have more value than you?
M C.
31 Jul 2015
0 isn't an option. We used the Burnet 'school', but I couldn't find that location on Yelp. I guess they sort of have a monopoly on teen drivers, but this is ridiculous. It's taken over 6 months to get...
0 isn't an option. We used the Burnet 'school', but I couldn't find that location on Yelp. I guess they sort of have a monopoly on teen drivers, but this is ridiculous. It's taken over 6 months to get our 7, extremely expensive, drives in. We can only get a drive time every 3 weeks, and sometimes it's even longer than that. They either need more staff, better organization or to take on fewer students at a time. If you find an alternative, take it -- unless you have lots of time and energy to devote to this. Also, according to my son, they don't really drive for the whole time they're there.. A lot of time is spent waiting to start and they often end early.They're pleasant enough on the phone, but that's not enough. They also have to get kids finished in a timely manner.
Rhonda F.
22 Mar 2015
Very disappointing and waste of time. Not professional. Rude .
Mary F.
10 Mar 2015
This is a good place to start out driving out, they are very patient and very good at giving advice. I learned a lot of things from you and now I am ready to take the license exam.
Debbie S.
7 Jan 2015
Our second child is currently learning to drive with Austin Driving School in Cedar Park. We have had an excellent experience with this business.Getting a drive time is hassle free and we have also be...
Our second child is currently learning to drive with Austin Driving School in Cedar Park. We have had an excellent experience with this business.Getting a drive time is hassle free and we have also been called by the school to schedule times. Our first child went to Longhorn Driving School in Cedar Park and we had a less than wonderful experience. Getting a drive time was incredibly difficult and when we failed to get the hours we were told that we were out of luck. I am very, very happy with our experience so far at Austin Driving School. If we complete with no problems I will change this review from 4 stars to 5 stars.
jessica j.
7 Nov 2014
If it were possible to give zero stars thats what they deserve. The process of scheduling any drive time is a joke. We have been reschedule 3 times for the very first drive with no reason given. They...
If it were possible to give zero stars thats what they deserve. The process of scheduling any drive time is a joke. We have been reschedule 3 times for the very first drive with no reason given. They are rude and unprofessional employing people who lack the competency to do this simple task of properly writing a schedule.
Jack L.
4 Apr 2014
Very unorganized place. Took almost 7 months for my son to finish the behind the wheel driving portion because their scheduling is so fouled up. They are so disorganized it's not even funny.
Paladee
26 Apr 2012
Very friendly staff and instructors. The scheduling and payment methods were a little archaic, but I guess if it isn't broke, don't fix it. I never called in to make an appointment because I alway...
Very friendly staff and instructors. The scheduling and payment methods were a little archaic, but I guess if it isn't broke, don't fix it. I never called in to make an appointment because I always did it when I picked him up from class. You were able to choose which instructor you signed up to drive with, so you could keep the same one each time or choose another. They always had plenty of openings. They always gave us a reminder call for our drive time so that we didn't forget. They even called to remind us of how many hours we still had needed to complete and scheduled more drive time appointments for us. They get the worst part ....getting in the vehicle with a teenager for their first time behind the wheel. Now I can be a little more relaxed when it is my turn to ride along to log drive time.
MissyJ1964
14 Jan 2012
It was unorganized, at best, and they were not very professional. It seems as if they are taking advantage of the fact that they are the ""only game in town"". Each time my child would go out driving,...
It was unorganized, at best, and they were not very professional. It seems as if they are taking advantage of the fact that they are the ""only game in town"". Each time my child would go out driving, it was with a different instructor who had a different style of how they wanted the driving done. This caused confusion for my child and the others in the car. They are also not very patient and understanding of kids who have never driven before. The 3rd day out driving, they were taking the kids on I-35!!! This is not safe and we objected strenuously but pressure to go on the highway persisted so we pulled our child out of the course. We are now doing the teaching ourselves and our child will get a license at her own pace. Austin Driving School is concerned only about the cash and not the safety or well being of the kids in their charge. I'd love to see them get shut down but, as I said previously, they are the only game in town. Be smart and teach your child yourself if you can.
Paula T.
6 Oct 2011
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class ...
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class per week and they have to call on Mondays to make appointments (2 weeks in advance!). Two of my son's classes were cancelled with almost no notice and because the schedule was already full, he had to wait three weeks to get another slot. It took my son 10 weeks to get his 7 required driving lessons. They also failed to let us know how to schedule the driving lessons with DPS. Don't put yourself through this gauntlet of gloom - go somewhere else for lessons!
divinemissp
6 Oct 2011
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class ...
Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class per week and they have to call on Mondays to make appointments (2 weeks in advance!). Two of my son's classes were cancelled with almost no notice and because the schedule was already full, he had to wait three weeks to get another slot. It took my son 10 weeks to get his 7 required driving lessons. They also failed to let us know how to schedule the driving lessons with DPS. Don't put yourself through this gauntlet of gloom - go somewhere else for lessons
hilten
4 Jan 2011
STAY WAY unless you want to waste you time, money and life! This is the worst school in Austin. It is a front for a poorly run rip off joint for parent of teenagers needing to learn to drive. They c...
STAY WAY unless you want to waste you time, money and life! This is the worst school in Austin. It is a front for a poorly run rip off joint for parent of teenagers needing to learn to drive. They classes are poorly run, taught and managed. The driving hours are inconvenient and impossible to schedule. They loose your paperwork, don't write things down that they tell you. Have substitues who mess up the rosters and they say they will get fixed then you end you redoing lessons for no reason because of their incompetence.We were told all his classes and driving lessons were complete until we went to pick up the paperwork then ""poof"" lessons were missing that were already made up. The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they DUPE parents in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER.
hilten
4 Jan 2011
This is the worst school in Austin. It is more than just a joke - it is an abomination. They are poorly managed and poorly organized to say the lease. They loose paperwork, don't write things down, ...
This is the worst school in Austin. It is more than just a joke - it is an abomination. They are poorly managed and poorly organized to say the lease. They loose paperwork, don't write things down, tell you it will get fixed then it doesn't and you end you redoing lessons for no reason. It is impossible to schedule driving lessons (hours on the phone to be told no times open) and if you miss a lesson and make it up - they don't keep track and you end up redoing it again! The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they dupe the consumer in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER.
iamsteveo
20 Oct 2010
What a joke! Sure the classroom instruction is fine but then again you can get the same online! I saw they picked up at our son's school and thought oh, how convenient. That's the only convenience ...
What a joke! Sure the classroom instruction is fine but then again you can get the same online! I saw they picked up at our son's school and thought oh, how convenient. That's the only convenience and you pay dearly with inconveniences afterward. Once you get to the driving portion you get to call once a week at 3 PM, Thurs only! If by some miracles you get through while appointments are available they do nothing for behind the wheel but evaluate how well you taught your child to drive, what am I paying THEM for?! Then your child conveniently doesn't get enough points during the included driving sessions so now you get to pay them even more and schedule more appointments through their stupid system. What a joke! Go to ABC, drive out of town, anything but go to these jokers!
mrs_roark
14 Jul 2010
This driving school is an absolute joke. How are they still in business with numerous complaints to the BBB, DPS, TEA and the Texas Attorney General? I have had it with them, trying to schedule drive ...
This driving school is an absolute joke. How are they still in business with numerous complaints to the BBB, DPS, TEA and the Texas Attorney General? I have had it with them, trying to schedule drive time is like trying to be the 100th caller on a radio station give away. I just shelled out another $325.00 for my son to go to a different school (ABC). who scheduled his 7 drive times to be completed in the next two weeks. That is the way it should be done. Truly unbelievable.
StumpyPeeps
9 Sep 2008
The classroom hours were no problem to complete, but six weeks later our daughter has only two hours of driving. Calling on Thursdays to schedule drive time is a joke. You'll never reach them before t...
The classroom hours were no problem to complete, but six weeks later our daughter has only two hours of driving. Calling on Thursdays to schedule drive time is a joke. You'll never reach them before they are booked. My daughter is in school all day and my wife and I work full time, so, going to the school to schedule drive time is not an option. We are not happy with the arrangements to schedule drive times. After several complaints to the Round Rock and Austin offices we still don't have any scheduled drive times. Every time they have promised to call us back, they haven't. I would look elsewhere if I had to do this over again.
qwerty9876
21 Aug 2008
PLEASE STAY AWAY FROM THIS SCHOOL. The staff is totally inept and rude. They make ""Appointments"" for ""behind the wheel instruction"" and NEVER show up for the ""Appointments."" They stood up my k...
PLEASE STAY AWAY FROM THIS SCHOOL. The staff is totally inept and rude. They make ""Appointments"" for ""behind the wheel instruction"" and NEVER show up for the ""Appointments."" They stood up my kid three times. I have made a complaint w/ the Texas Department of Public Safety and they (DPS) said that they have had numerous complaints (about Austin Driving School) and agree that this driving school is incompentent. THey will be doing a ""investigation"" of Austin Driving School. Do yourself a favor and either teach your kid to drive (online) or go somewhere else. I cannot itterate just how terrible these people are. My kid missed the last 2 days of class (hospital)...and he was given a 100 on the final...that he NEVER took....they are inept and unethical. Please just stay away. I have also filed a complaint w/ the Texas Attorney General and the Be tter Bu siness Bu reau. Do your research and stay away.
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