Cypress Driving School
Waller, Texas
Reviews
Sally Pitts
27 Jan 2018
REPORT
Coach Adam is the rudest human i have ever encountered. We paid for drive times only - no classroom instruction. Drive times were almost impossible to sign up for, driving “instructor” simply barked...
Coach Adam is the rudest human i have ever encountered. We paid for drive times only - no classroom instruction. Drive times were almost impossible to sign up for, driving “instructor” simply barked orders - turn left, turn right, but did very little actual coaching, cars were filthy inside. Coach Adam berated me on the phone when I called regarding having difficulty scheduling times. Everyone I’ve shared this story with has either personally had a similar experience with Cypress Driving School or knows someone who has a horror story from this business. Never again!
Betty A.
7 Jun 2017
REPORT
I sent my son to the driving school because it was the closest to our house. Unfortunately, I read the bad reviews and sent him anyway. What a mistake! The staff is RUDE and all have an attitude. ...
I sent my son to the driving school because it was the closest to our house. Unfortunately, I read the bad reviews and sent him anyway. What a mistake! The staff is RUDE and all have an attitude. I thought it was just me and realized that they are RUDE to all after I read the reviews. I signed up and paid over $400 for the class and driving school. This was expensive amount and they did a good job of obtaining the test for the permit so we wouldn't have to take it at DPS. But, when I registered about the driving times, I got a message that I need to pay another $20 for the driving school. Then when I called the school, the lady with an attitude told me that Coach Adams mentioned that their is an additional fee at the beginning of the school. Even if he did, this is an outrageous amount to pay to obtain a permit. I can teach him as a parent rather than waste another $20 with them.If I had known all this, I would of taken an online driving school and obtained a permit that way. This school is not worth the trouble dealing with these people. They need another driving school in Cypress to compete with this business. Lessons learned, I will not be sending any more of my children to this school. Also, I will not be recommending this school to any of my friends.
Max Hill
7 Jan 2017
REPORT
The do the DPS test for everyvbody every week. Easy Test !!!
David A.
1 Jul 2016
REPORT
This driving school offers poor customer service. During the drive times, the instructors were rude and just not helpful. The instructors were more so a hindrance. When it came to my test, some fat, u...
This driving school offers poor customer service. During the drive times, the instructors were rude and just not helpful. The instructors were more so a hindrance. When it came to my test, some fat, unattractive, Hispanic lady pulled the wheel as I was driving. She had a bad attitude. Overall I would not recommend this driving school. I STRONGLY URGED you to SPEND YOUR MONEY at ANOTHER DRIVING SCHOOL or PARENT TAUGHT.I will leave this review up here to let the owner and other potential customers to know that you can take your money elsewhere and receive good customer service and quality service. You need to straighten up when it comes to business and please, please, please stop hiring losers as driver instructors.
Rose L.
25 Nov 2015
REPORT
Do not go here! Signed my daughter up here and was extremely unsatisfied. The drive times are like the hunger games. You have to fight for the times and usually you can never get one unless you check ...
Do not go here! Signed my daughter up here and was extremely unsatisfied. The drive times are like the hunger games. You have to fight for the times and usually you can never get one unless you check every 5 minutes. The system is confusing and not to mention the bad customer service. I called up to inquire about something and received appalling service. Girl up there was choppy and rude about my question. After we spoke she thought I hung but I was still on the line and I could hear her cursing at me and how I was "bothering her for sh*t". Why put a teenager (or she sounded like one) who is not up to do the task she is supposed to. Overall experience was terrible. Would not recommend.
Regan S.
20 Feb 2015
REPORT
Obtaining drive times is a big challenge to get online, but eventually through emailing saying none were available they would assign you a few slots.Disappointment: While Drug and Alcohol Driving Awa...
Obtaining drive times is a big challenge to get online, but eventually through emailing saying none were available they would assign you a few slots.Disappointment: While Drug and Alcohol Driving Awareness is covered in the course, if you want the certificate required by your insurance company for the discount, you have to drive to their office and pay an ADDITIONAL $25 fee to obtain this from Cypress Driving School. This may have imbedded somewhere in the disclaimers. Needs to be included in the package all together or provided option up front more clearly.
Scott S.
6 Oct 2014
REPORT
I want to to retract my previous review. I have spoke with the owner and it was a misunderstanding on my part. If you contact the school, you can book your drive time before he releases times on the w...
I want to to retract my previous review. I have spoke with the owner and it was a misunderstanding on my part. If you contact the school, you can book your drive time before he releases times on the website. He was very understanding and helpful.
Ramish N.
9 Jul 2014
REPORT
Terrible customer service. Very difficult to get drive times. Confusing system. This organization is obviously not properly run. It makes the process to get a license difficult, long, and taxing. The ...
Terrible customer service. Very difficult to get drive times. Confusing system. This organization is obviously not properly run. It makes the process to get a license difficult, long, and taxing. The other reviews are accurate. AVOID CYPRESS DRIVING SCHOOL. Other driving schools or parent taught would have made the process much easier.
Talia J.
28 Apr 2014
REPORT
Update 5/5/14: The owner called to discuss our concerns. He was very interested in what happened so that he could improve the experience. He just wanted to make it right. Updating the rating to reflec...
Update 5/5/14: The owner called to discuss our concerns. He was very interested in what happened so that he could improve the experience. He just wanted to make it right. Updating the rating to reflect excellent customer service, and look forward to a better experience.
S. P.
22 Feb 2014
REPORT
This school is or shall I say good for the class lecture time for my daughter, but trying to schedule a drive time with them is awful, you have to do it online, and the available times are posted ever...
This school is or shall I say good for the class lecture time for my daughter, but trying to schedule a drive time with them is awful, you have to do it online, and the available times are posted every other monday and if you can't get or find an available day, than you have to wait. We finished about 1.5 months ago, but still have not had driving time with THEM yet. My other daughter did it with Champions driving school on grant rd, and it was never like this.. They were great, professional, accommodating, helpful. To be honest, I am very sorry we picked this school this time. Would I recommend it to a friend, No.
Peter S.
17 Feb 2014
REPORT
Someone did a good job covering "EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICES". I concur. The only form of communication with this institution that works is driving to the off...
Someone did a good job covering "EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICES". I concur. The only form of communication with this institution that works is driving to the office and standing around. Voice mail - not returned. Email - not returned. If you do get someone, they are rude because everyone in the world should take the time to figure out their messed up system.The scheduling is totally unacceptable, especially for a mandatory surcharge of $16.00 per student. It is run like a pinata. The coach lets loose a bunch of slots on the internet, and parents are supposed to scramble around in real time and grab a slot before they are all gone. There is no preallocation of slots.I will get a huffy response from Coach Adams admonishing me for not using the system correctly. I'm supposed to call him. See above. I'm supposed to email him. See above. There is nothing wrong with his school, it is fantastic. If he spent half the time fixing the problems that he does tracking down bad ratings and refuting them with no answers, his school would indeed be great.
To Nhu H.
30 Jul 2012
REPORT
EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICESI can't believe in what happened to me just now! I called in to ask for information about the adult driving class (the 6 hour class)....
EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICESI can't believe in what happened to me just now! I called in to ask for information about the adult driving class (the 6 hour class). A woman told me if I pre-register and pay $25 before the class, it'd cost $100 and if I walk in on the class day, I have to pay $125. Later that day, I called in to pre-register, an annoyed woman voice (not sure if the same person) told me that there was no pre-registration whatsoever. "You can just show up!" In confusion, I asked her again if they would like to take down my name or information, she almost yelled at me that I could just come in. I was about to ask if they have a cap/maximum space for each class and SHE HANG UP ON ME!!!!!!!WHAT KIND OF SERVICE WOULD HANG UP ON A CUSTOMER LIKE THIS? WHAT KIND OF SCHOOL THAT DOESN'T HAVE A REGISTRATION SIGN-UP SYSTEM?
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Cypress Driving School
Waller, Texas
Reviews
Sally Pitts
27 Jan 2018
Coach Adam is the rudest human i have ever encountered. We paid for drive times only - no classroom instruction. Drive times were almost impossible to sign up for, driving “instructor” simply barked...
Coach Adam is the rudest human i have ever encountered. We paid for drive times only - no classroom instruction. Drive times were almost impossible to sign up for, driving “instructor” simply barked orders - turn left, turn right, but did very little actual coaching, cars were filthy inside. Coach Adam berated me on the phone when I called regarding having difficulty scheduling times. Everyone I’ve shared this story with has either personally had a similar experience with Cypress Driving School or knows someone who has a horror story from this business. Never again!
Betty A.
7 Jun 2017
I sent my son to the driving school because it was the closest to our house. Unfortunately, I read the bad reviews and sent him anyway. What a mistake! The staff is RUDE and all have an attitude. ...
I sent my son to the driving school because it was the closest to our house. Unfortunately, I read the bad reviews and sent him anyway. What a mistake! The staff is RUDE and all have an attitude. I thought it was just me and realized that they are RUDE to all after I read the reviews. I signed up and paid over $400 for the class and driving school. This was expensive amount and they did a good job of obtaining the test for the permit so we wouldn't have to take it at DPS. But, when I registered about the driving times, I got a message that I need to pay another $20 for the driving school. Then when I called the school, the lady with an attitude told me that Coach Adams mentioned that their is an additional fee at the beginning of the school. Even if he did, this is an outrageous amount to pay to obtain a permit. I can teach him as a parent rather than waste another $20 with them.If I had known all this, I would of taken an online driving school and obtained a permit that way. This school is not worth the trouble dealing with these people. They need another driving school in Cypress to compete with this business. Lessons learned, I will not be sending any more of my children to this school. Also, I will not be recommending this school to any of my friends.
Max Hill
7 Jan 2017
The do the DPS test for everyvbody every week. Easy Test !!!
David A.
1 Jul 2016
This driving school offers poor customer service. During the drive times, the instructors were rude and just not helpful. The instructors were more so a hindrance. When it came to my test, some fat, u...
This driving school offers poor customer service. During the drive times, the instructors were rude and just not helpful. The instructors were more so a hindrance. When it came to my test, some fat, unattractive, Hispanic lady pulled the wheel as I was driving. She had a bad attitude. Overall I would not recommend this driving school. I STRONGLY URGED you to SPEND YOUR MONEY at ANOTHER DRIVING SCHOOL or PARENT TAUGHT.I will leave this review up here to let the owner and other potential customers to know that you can take your money elsewhere and receive good customer service and quality service. You need to straighten up when it comes to business and please, please, please stop hiring losers as driver instructors.
Rose L.
25 Nov 2015
Do not go here! Signed my daughter up here and was extremely unsatisfied. The drive times are like the hunger games. You have to fight for the times and usually you can never get one unless you check ...
Do not go here! Signed my daughter up here and was extremely unsatisfied. The drive times are like the hunger games. You have to fight for the times and usually you can never get one unless you check every 5 minutes. The system is confusing and not to mention the bad customer service. I called up to inquire about something and received appalling service. Girl up there was choppy and rude about my question. After we spoke she thought I hung but I was still on the line and I could hear her cursing at me and how I was "bothering her for sh*t". Why put a teenager (or she sounded like one) who is not up to do the task she is supposed to. Overall experience was terrible. Would not recommend.
Regan S.
20 Feb 2015
Obtaining drive times is a big challenge to get online, but eventually through emailing saying none were available they would assign you a few slots.Disappointment: While Drug and Alcohol Driving Awa...
Obtaining drive times is a big challenge to get online, but eventually through emailing saying none were available they would assign you a few slots.Disappointment: While Drug and Alcohol Driving Awareness is covered in the course, if you want the certificate required by your insurance company for the discount, you have to drive to their office and pay an ADDITIONAL $25 fee to obtain this from Cypress Driving School. This may have imbedded somewhere in the disclaimers. Needs to be included in the package all together or provided option up front more clearly.
Scott S.
6 Oct 2014
I want to to retract my previous review. I have spoke with the owner and it was a misunderstanding on my part. If you contact the school, you can book your drive time before he releases times on the w...
I want to to retract my previous review. I have spoke with the owner and it was a misunderstanding on my part. If you contact the school, you can book your drive time before he releases times on the website. He was very understanding and helpful.
Ramish N.
9 Jul 2014
Terrible customer service. Very difficult to get drive times. Confusing system. This organization is obviously not properly run. It makes the process to get a license difficult, long, and taxing. The ...
Terrible customer service. Very difficult to get drive times. Confusing system. This organization is obviously not properly run. It makes the process to get a license difficult, long, and taxing. The other reviews are accurate. AVOID CYPRESS DRIVING SCHOOL. Other driving schools or parent taught would have made the process much easier.
Talia J.
28 Apr 2014
Update 5/5/14: The owner called to discuss our concerns. He was very interested in what happened so that he could improve the experience. He just wanted to make it right. Updating the rating to reflec...
Update 5/5/14: The owner called to discuss our concerns. He was very interested in what happened so that he could improve the experience. He just wanted to make it right. Updating the rating to reflect excellent customer service, and look forward to a better experience.
S. P.
22 Feb 2014
This school is or shall I say good for the class lecture time for my daughter, but trying to schedule a drive time with them is awful, you have to do it online, and the available times are posted ever...
This school is or shall I say good for the class lecture time for my daughter, but trying to schedule a drive time with them is awful, you have to do it online, and the available times are posted every other monday and if you can't get or find an available day, than you have to wait. We finished about 1.5 months ago, but still have not had driving time with THEM yet. My other daughter did it with Champions driving school on grant rd, and it was never like this.. They were great, professional, accommodating, helpful. To be honest, I am very sorry we picked this school this time. Would I recommend it to a friend, No.
Peter S.
17 Feb 2014
Someone did a good job covering "EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICES". I concur. The only form of communication with this institution that works is driving to the off...
Someone did a good job covering "EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICES". I concur. The only form of communication with this institution that works is driving to the office and standing around. Voice mail - not returned. Email - not returned. If you do get someone, they are rude because everyone in the world should take the time to figure out their messed up system.The scheduling is totally unacceptable, especially for a mandatory surcharge of $16.00 per student. It is run like a pinata. The coach lets loose a bunch of slots on the internet, and parents are supposed to scramble around in real time and grab a slot before they are all gone. There is no preallocation of slots.I will get a huffy response from Coach Adams admonishing me for not using the system correctly. I'm supposed to call him. See above. I'm supposed to email him. See above. There is nothing wrong with his school, it is fantastic. If he spent half the time fixing the problems that he does tracking down bad ratings and refuting them with no answers, his school would indeed be great.
To Nhu H.
30 Jul 2012
EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICESI can't believe in what happened to me just now! I called in to ask for information about the adult driving class (the 6 hour class)....
EXTREMELY RUDE STAFF, INCONSISTENT POLICIES, AND OBNOXIOUS SERVICESI can't believe in what happened to me just now! I called in to ask for information about the adult driving class (the 6 hour class). A woman told me if I pre-register and pay $25 before the class, it'd cost $100 and if I walk in on the class day, I have to pay $125. Later that day, I called in to pre-register, an annoyed woman voice (not sure if the same person) told me that there was no pre-registration whatsoever. "You can just show up!" In confusion, I asked her again if they would like to take down my name or information, she almost yelled at me that I could just come in. I was about to ask if they have a cap/maximum space for each class and SHE HANG UP ON ME!!!!!!!WHAT KIND OF SERVICE WOULD HANG UP ON A CUSTOMER LIKE THIS? WHAT KIND OF SCHOOL THAT DOESN'T HAVE A REGISTRATION SIGN-UP SYSTEM?
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