My son has not done the driving portion yet, so this review is only on the online portion and the customer support. The website has issues. The first time we emailed for help, they responded courteous... Read More
My son has not done the driving portion yet, so this review is only on the online portion and the customer support. The website has issues. The first time we emailed for help, they responded courteously. It was a female. The second time it wasn't working (the next day) the man on the phone was beyond rude. Almost insinuating that I was making up a story and lying to him - for what? Why would I need to lie about the site not doing what it is supposed to be doing. Perhaps the customer service is luck of the draw, perhaps the driving portion is considerably better. Perhaps. Perhaps, I should have found a class he can take in person and not have to deal with a website that has issues, and rude customer service. If you're like me, a mom that wants the best experience for her child and value for her money, perhaps you should keep looking because once you spend the money, its no going back. Think long and hard. I wish I would have shopped around more. Read Less
H Harrison
10 May 2016
REPORT
My son has driven out of the Klein Oak location and they have been professional, patient and encouraging! I would highly recommend! Coach has always ended the lesson with some recommendations to wor... Read More
My son has driven out of the Klein Oak location and they have been professional, patient and encouraging! I would highly recommend! Coach has always ended the lesson with some recommendations to work on for the next week! Becky has been wonderful with scheduling and confirming drive times! I love the convent location and the professionalism of this company! Read Less
Troy Duong
8 Mar 2016
REPORT
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time wher... Read More
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time where their whole website was down and i couldn't get on it until a couple of days later but i wasn't available to take the classes. Another time where i would log in on their courses and it would pop up an error message saying, bad port or something like that. Don't get me wrong i tried to make it work on different computers, on my phone to see if it'll pull it up but nope, does not work. Also, they don't extend your dates on the classes you had purchased even though it was their fault in the first place! Read Less
Foxtrotdown
8 Mar 2016
REPORT
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time wher... Read More
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time where their whole website was down and i couldn't get on it until a couple of days later but i wasn't available to take the classes. Another time where i would log in on their courses and it would pop up an error message saying, bad port or something like that. Don't get me wrong i tried to make it work on different computers, on my phone to see if it'll pull it up but nope, does not work. Also, they don't extend your dates on the classes you had purchased even though it was their fault in the first place! Read Less
My son has not done the driving portion yet, so this review is only on the online portion and the customer support. The website has issues. The first time we emailed for help, they responded courteous... Read More
My son has not done the driving portion yet, so this review is only on the online portion and the customer support. The website has issues. The first time we emailed for help, they responded courteously. It was a female. The second time it wasn't working (the next day) the man on the phone was beyond rude. Almost insinuating that I was making up a story and lying to him - for what? Why would I need to lie about the site not doing what it is supposed to be doing. Perhaps the customer service is luck of the draw, perhaps the driving portion is considerably better. Perhaps. Perhaps, I should have found a class he can take in person and not have to deal with a website that has issues, and rude customer service. If you're like me, a mom that wants the best experience for her child and value for her money, perhaps you should keep looking because once you spend the money, its no going back. Think long and hard. I wish I would have shopped around more. Read Less
H Harrison
10 May 2016
REPORT
☆☆☆☆☆
REPORT
My son has driven out of the Klein Oak location and they have been professional, patient and encouraging! I would highly recommend! Coach has always ended the lesson with some recommendations to wor... Read More
My son has driven out of the Klein Oak location and they have been professional, patient and encouraging! I would highly recommend! Coach has always ended the lesson with some recommendations to work on for the next week! Becky has been wonderful with scheduling and confirming drive times! I love the convent location and the professionalism of this company! Read Less
Troy Duong
8 Mar 2016
REPORT
☆☆☆☆☆
REPORT
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time wher... Read More
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time where their whole website was down and i couldn't get on it until a couple of days later but i wasn't available to take the classes. Another time where i would log in on their courses and it would pop up an error message saying, bad port or something like that. Don't get me wrong i tried to make it work on different computers, on my phone to see if it'll pull it up but nope, does not work. Also, they don't extend your dates on the classes you had purchased even though it was their fault in the first place! Read Less
Foxtrotdown
8 Mar 2016
REPORT
☆☆☆☆☆
REPORT
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time wher... Read More
The courses are good, but every time when i"m about to take my driving courses the website always has issues which makes me miss days and a weeks worth of class time. For an example, i had a time where their whole website was down and i couldn't get on it until a couple of days later but i wasn't available to take the classes. Another time where i would log in on their courses and it would pop up an error message saying, bad port or something like that. Don't get me wrong i tried to make it work on different computers, on my phone to see if it'll pull it up but nope, does not work. Also, they don't extend your dates on the classes you had purchased even though it was their fault in the first place! Read Less