Lubbock Driving School
Lubbock, Texas
Reviews
Mbelgara
11 Apr 2018
REPORT
Both of our daughter ‘s have attended drive’s education here great staff and great teachers as well.
Morgan Roberts
29 Jan 2018
REPORT
I have no doubt the school will teach you how to drive and give you a thorough understanding of the rules of the road, but the service and employees were not great. Mrs. Eubanks was very nice and good...
I have no doubt the school will teach you how to drive and give you a thorough understanding of the rules of the road, but the service and employees were not great. Mrs. Eubanks was very nice and good teacher. A few of the instructors were very rude. When it came to drive times I found myself nervous more than anything. The instructors need to realize that for some students this is their first time driving ever. Depending on the instructor some were very snippy about minor mistakes and downright rude. The instructors being rude and reacting strongly to small mistakes lead to me being even more nervous and prone to mistakes. I was not disrespectful to them either. It’s not like I had a problem with my behavior and provoked them. They also give out many papers that all day basically the same thing about when to pick up your certificate and the rules.
Valerie S
22 Jun 2017
REPORT
You are totally right, I have changed my star rating, have never reviewed before. Wouldn't let me post until I hit the star. I welcome honest reviews, even if they are not in our favor, criticism ...
You are totally right, I have changed my star rating, have never reviewed before. Wouldn't let me post until I hit the star. I welcome honest reviews, even if they are not in our favor, criticism makes us better. Makes us do better, makes us work harder. I'm sorry not everyone has a good experience with us, it means we failed you, and that's not good enough and I'm sorry. This school has been in business since 1976, some parents went to this school, so we have had a good relationship with this community for a long time. We've had over 7,000 students through our doors, since I've been here.
So, before you come see us, let me just make it clear, you cannot sign up for a class unless you have all the required documents. This policy works for us, we have it posted on our website, on our paperwork and in our building. I respect the policies of other businesses.
Sometimes I have to say no to people, and that makes them a little upset, I'm sorry that it happens, but it does. I try to be as professional and as positive as I can with all of my customers. I'm sorry people get frustrated at not being able to sign up.
Kamillen Rose, I'm sorry you lost faith in us.
I want to keep this positive, I don't like being negative, so I need to end this today. So, potential customers, all I can say is, I will give you my very best, I hope it will be enough.
Kamillen Rose
21 Jun 2017
REPORT
I usually don't write negative reviews. I would have given two stars because your paperwork and explanations were very organized. I wish I could give zero stars for two reasons.
1. Extremely verbal...
I usually don't write negative reviews. I would have given two stars because your paperwork and explanations were very organized. I wish I could give zero stars for two reasons.
1. Extremely verbally abusive and condescending driving instructor. When I called to report it, I was told he was 'no longer with us, but most students just loved him'... even after I explained that we later learned that many students at my teen's high school do not recommend Lubbock Driving School because of this instructor's reputation. A year later we are still working with our teen to overcome the fear and timidity he instilled.
2. to offset the 5 stars you gave yourself to offset the other reviews. I mean, seriously?
Michele Johnson
20 Jun 2017
REPORT
The customer service was awful. Valerie... the office lady... was so rude. I explained that we were taking our business elsewhere. Their competitor does not require every piece of paperwork to sign...
The customer service was awful. Valerie... the office lady... was so rude. I explained that we were taking our business elsewhere. Their competitor does not require every piece of paperwork to sign up, they just care that you have brought it all in BEFORE the first day of class, which is all that I asked of the Lubbock Driving School. You would think that this school would want to have at least the same customer service as their competition. IF they would have said, "Oh, I am so sorry, but our policy won't allow us to sign your child up without every piece of paperwork," then I wouldn't have thought they were being rude. There is a way to treat your customers with respect and kindness, but then there is the way your school treated us. I think the lack of respect is why you have so many negative reviews.
Dante De La Rosa
7 Jan 2016
REPORT
Staff is very friendly and will help you out if you demonstrate respect for your elders. Extremely informative program. I highly recommend doing Driver's Ed here. However, if you are a jerk and don't ...
Staff is very friendly and will help you out if you demonstrate respect for your elders. Extremely informative program. I highly recommend doing Driver's Ed here. However, if you are a jerk and don't know how to treat authority figures, go somewhere else. Better yet, fix your attitude.
Steph
13 Aug 2014
REPORT
Hated every minute at this place. Everyone was rude here. The irish lady that ran the office was extremely rude. She should not be working with teens. The instructors were rude and wouldn't let you do...
Hated every minute at this place. Everyone was rude here. The irish lady that ran the office was extremely rude. She should not be working with teens. The instructors were rude and wouldn't let you do things on your own.They acted like they were above us teens. Could not wait to get it over with. Go anywhere but here!! Drive Trainers is so much better.
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(806) 792-9600
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Lubbock Driving School
Lubbock, Texas
Popular Hours
Closed on Sunday
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Reviews
Mbelgara
11 Apr 2018
Both of our daughter ‘s have attended drive’s education here great staff and great teachers as well.
Morgan Roberts
29 Jan 2018
I have no doubt the school will teach you how to drive and give you a thorough understanding of the rules of the road, but the service and employees were not great. Mrs. Eubanks was very nice and good...
I have no doubt the school will teach you how to drive and give you a thorough understanding of the rules of the road, but the service and employees were not great. Mrs. Eubanks was very nice and good teacher. A few of the instructors were very rude. When it came to drive times I found myself nervous more than anything. The instructors need to realize that for some students this is their first time driving ever. Depending on the instructor some were very snippy about minor mistakes and downright rude. The instructors being rude and reacting strongly to small mistakes lead to me being even more nervous and prone to mistakes. I was not disrespectful to them either. It’s not like I had a problem with my behavior and provoked them. They also give out many papers that all day basically the same thing about when to pick up your certificate and the rules.
Valerie S
22 Jun 2017
You are totally right, I have changed my star rating, have never reviewed before. Wouldn't let me post until I hit the star. I welcome honest reviews, even if they are not in our favor, criticism ...
You are totally right, I have changed my star rating, have never reviewed before. Wouldn't let me post until I hit the star. I welcome honest reviews, even if they are not in our favor, criticism makes us better. Makes us do better, makes us work harder. I'm sorry not everyone has a good experience with us, it means we failed you, and that's not good enough and I'm sorry. This school has been in business since 1976, some parents went to this school, so we have had a good relationship with this community for a long time. We've had over 7,000 students through our doors, since I've been here.
So, before you come see us, let me just make it clear, you cannot sign up for a class unless you have all the required documents. This policy works for us, we have it posted on our website, on our paperwork and in our building. I respect the policies of other businesses.
Sometimes I have to say no to people, and that makes them a little upset, I'm sorry that it happens, but it does. I try to be as professional and as positive as I can with all of my customers. I'm sorry people get frustrated at not being able to sign up.
Kamillen Rose, I'm sorry you lost faith in us.
I want to keep this positive, I don't like being negative, so I need to end this today. So, potential customers, all I can say is, I will give you my very best, I hope it will be enough.
Kamillen Rose
21 Jun 2017
I usually don't write negative reviews. I would have given two stars because your paperwork and explanations were very organized. I wish I could give zero stars for two reasons.
1. Extremely verbal...
I usually don't write negative reviews. I would have given two stars because your paperwork and explanations were very organized. I wish I could give zero stars for two reasons.
1. Extremely verbally abusive and condescending driving instructor. When I called to report it, I was told he was 'no longer with us, but most students just loved him'... even after I explained that we later learned that many students at my teen's high school do not recommend Lubbock Driving School because of this instructor's reputation. A year later we are still working with our teen to overcome the fear and timidity he instilled.
2. to offset the 5 stars you gave yourself to offset the other reviews. I mean, seriously?
Michele Johnson
20 Jun 2017
The customer service was awful. Valerie... the office lady... was so rude. I explained that we were taking our business elsewhere. Their competitor does not require every piece of paperwork to sign...
The customer service was awful. Valerie... the office lady... was so rude. I explained that we were taking our business elsewhere. Their competitor does not require every piece of paperwork to sign up, they just care that you have brought it all in BEFORE the first day of class, which is all that I asked of the Lubbock Driving School. You would think that this school would want to have at least the same customer service as their competition. IF they would have said, "Oh, I am so sorry, but our policy won't allow us to sign your child up without every piece of paperwork," then I wouldn't have thought they were being rude. There is a way to treat your customers with respect and kindness, but then there is the way your school treated us. I think the lack of respect is why you have so many negative reviews.
Dante De La Rosa
7 Jan 2016
Staff is very friendly and will help you out if you demonstrate respect for your elders. Extremely informative program. I highly recommend doing Driver's Ed here. However, if you are a jerk and don't ...
Staff is very friendly and will help you out if you demonstrate respect for your elders. Extremely informative program. I highly recommend doing Driver's Ed here. However, if you are a jerk and don't know how to treat authority figures, go somewhere else. Better yet, fix your attitude.
Steph
13 Aug 2014
Hated every minute at this place. Everyone was rude here. The irish lady that ran the office was extremely rude. She should not be working with teens. The instructors were rude and wouldn't let you do...
Hated every minute at this place. Everyone was rude here. The irish lady that ran the office was extremely rude. She should not be working with teens. The instructors were rude and wouldn't let you do things on your own.They acted like they were above us teens. Could not wait to get it over with. Go anywhere but here!! Drive Trainers is so much better.
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