I Drive Safely
Houston, Texas
Reviews
Liz Espinosa
12 Apr 2018
REPORT
Decent course. Needed some more videos, but it was ok overall.
Laura Kay
14 Mar 2018
REPORT
We used this course three years ago and it was fine but I do not recommend it now. Something has changed and we keep getting held up with responses like “there must be some kind of computer glitch” an...
We used this course three years ago and it was fine but I do not recommend it now. Something has changed and we keep getting held up with responses like “there must be some kind of computer glitch” and “we will send this to IT” but Nothing happens. My child is frustrated because he cannot get his permit.
Uptown Haus
14 Mar 2018
REPORT
I purchased the online safety course. Their stupid voice verification system is completely useless. It locked me out more than three times. And every time it locks you out, you need to wait 3 hours...
I purchased the online safety course. Their stupid voice verification system is completely useless. It locked me out more than three times. And every time it locks you out, you need to wait 3 hours for support to get to you. I could've taken this course 2 times in person by this time.
THEN the online chat agent made me call the line and wait ANOTHER three hours to get a refund.
Naledi Khabele
2 Mar 2018
REPORT
It was terrible, I don't recommend.
It wouldn't load (very glitchy) and the customer service either left me on hold, or told me to try later, it never worked
Don't use this site. I had to start over ...
It was terrible, I don't recommend.
It wouldn't load (very glitchy) and the customer service either left me on hold, or told me to try later, it never worked
Don't use this site. I had to start over on Aceable. (Aceable is wayyyyy better)
Trevor Carda
13 Feb 2018
REPORT
This is not a six hour online safety course, more around eight hours. I was able to watch six out of twenty videos. Videos have questions right after they are done. I have sent over ten emails to them...
This is not a six hour online safety course, more around eight hours. I was able to watch six out of twenty videos. Videos have questions right after they are done. I have sent over ten emails to them and not one response back in over two weeks. I do not recommend this online course.
Christian Botello
9 Aug 2017
REPORT
If I could give negative stars I would, I'm lost for words, the customer service is surreal, it is beyond the worst customer service I've ever encountered by far, as of matter of fact this is the only...
If I could give negative stars I would, I'm lost for words, the customer service is surreal, it is beyond the worst customer service I've ever encountered by far, as of matter of fact this is the only damn company I've ever dealt with that doesn't answer the damn phone at all, I've called multiple times for half an hour during the day and late at night with no success, the first time I called I had the option to be on a waiting list and later in the day they called me for 1 second and hung up, I didn't even get the chance to answer, they also don't reply to your emails, I've been trying to get a refund but they haven't responded. Unbelievable...
Michael Cutherell
1 Aug 2017
REPORT
Terrible service and the online course doesn't work either.
Step Ahead
1 Aug 2017
REPORT
Customer Care Service is on another level. I had issue with my voice authentication so I just had to call help center and they solved it. And also they discounted my older authentication failure. I am...
Customer Care Service is on another level. I had issue with my voice authentication so I just had to call help center and they solved it. And also they discounted my older authentication failure. I am happy with the service and also recommend to everyone.
Miguel Salas
12 Apr 2017
REPORT
Worse experience. They take your money and don't even send the correct information on your certificates. They don't send you all the papers you paid for and don't issue you a refund. Horrible!
Chadwick Hines
14 Feb 2017
REPORT
This place is a nightmare. Customer support agents don't know what they are talking about and all give you different answers. If you want your child to be disappointed and have to wait an extra numb...
This place is a nightmare. Customer support agents don't know what they are talking about and all give you different answers. If you want your child to be disappointed and have to wait an extra number of months to get their license, then by all means use this company.
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I Drive Safely
Houston, Texas
Reviews
Liz Espinosa
12 Apr 2018
Decent course. Needed some more videos, but it was ok overall.
Laura Kay
14 Mar 2018
We used this course three years ago and it was fine but I do not recommend it now. Something has changed and we keep getting held up with responses like “there must be some kind of computer glitch” an...
We used this course three years ago and it was fine but I do not recommend it now. Something has changed and we keep getting held up with responses like “there must be some kind of computer glitch” and “we will send this to IT” but Nothing happens. My child is frustrated because he cannot get his permit.
Uptown Haus
14 Mar 2018
I purchased the online safety course. Their stupid voice verification system is completely useless. It locked me out more than three times. And every time it locks you out, you need to wait 3 hours...
I purchased the online safety course. Their stupid voice verification system is completely useless. It locked me out more than three times. And every time it locks you out, you need to wait 3 hours for support to get to you. I could've taken this course 2 times in person by this time.
THEN the online chat agent made me call the line and wait ANOTHER three hours to get a refund.
Naledi Khabele
2 Mar 2018
It was terrible, I don't recommend.
It wouldn't load (very glitchy) and the customer service either left me on hold, or told me to try later, it never worked
Don't use this site. I had to start over ...
It was terrible, I don't recommend.
It wouldn't load (very glitchy) and the customer service either left me on hold, or told me to try later, it never worked
Don't use this site. I had to start over on Aceable. (Aceable is wayyyyy better)
Trevor Carda
13 Feb 2018
This is not a six hour online safety course, more around eight hours. I was able to watch six out of twenty videos. Videos have questions right after they are done. I have sent over ten emails to them...
This is not a six hour online safety course, more around eight hours. I was able to watch six out of twenty videos. Videos have questions right after they are done. I have sent over ten emails to them and not one response back in over two weeks. I do not recommend this online course.
Christian Botello
9 Aug 2017
If I could give negative stars I would, I'm lost for words, the customer service is surreal, it is beyond the worst customer service I've ever encountered by far, as of matter of fact this is the only...
If I could give negative stars I would, I'm lost for words, the customer service is surreal, it is beyond the worst customer service I've ever encountered by far, as of matter of fact this is the only damn company I've ever dealt with that doesn't answer the damn phone at all, I've called multiple times for half an hour during the day and late at night with no success, the first time I called I had the option to be on a waiting list and later in the day they called me for 1 second and hung up, I didn't even get the chance to answer, they also don't reply to your emails, I've been trying to get a refund but they haven't responded. Unbelievable...
Michael Cutherell
1 Aug 2017
Terrible service and the online course doesn't work either.
Step Ahead
1 Aug 2017
Customer Care Service is on another level. I had issue with my voice authentication so I just had to call help center and they solved it. And also they discounted my older authentication failure. I am...
Customer Care Service is on another level. I had issue with my voice authentication so I just had to call help center and they solved it. And also they discounted my older authentication failure. I am happy with the service and also recommend to everyone.
Miguel Salas
12 Apr 2017
Worse experience. They take your money and don't even send the correct information on your certificates. They don't send you all the papers you paid for and don't issue you a refund. Horrible!
Chadwick Hines
14 Feb 2017
This place is a nightmare. Customer support agents don't know what they are talking about and all give you different answers. If you want your child to be disappointed and have to wait an extra numb...
This place is a nightmare. Customer support agents don't know what they are talking about and all give you different answers. If you want your child to be disappointed and have to wait an extra number of months to get their license, then by all means use this company.
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