DefensiveDriving.com
Houston, Texas
Reviews
John Morris
23 Apr 2018
REPORT
the course is good, easy to follow, fairly interesting. They sent an email that my course certificate was in the mail on the 11th I received the certificate on the 20th. I'm in Austin they're in Houst...
the course is good, easy to follow, fairly interesting. They sent an email that my course certificate was in the mail on the 11th I received the certificate on the 20th. I'm in Austin they're in Houston. I know they're going to blame the post office but my mom lives in Houston and her letters arrive in 3 days so you can draw your own conclusions
christina caylor
3 Apr 2018
REPORT
Absolutely terrible customer service! I never ever right reviews but I have to about this place. I called because I never received my certificate in the mail. They have the correct address for me. I s...
Absolutely terrible customer service! I never ever right reviews but I have to about this place. I called because I never received my certificate in the mail. They have the correct address for me. I spoke to a rep who told me I had to pay $10 but I didn’t receive it. It was not my fault it didn’t get delivered. I asked to be transferred to a supervisor. I got transferred to the rudest women I have ever spoken to. She didn’t have any empathy for the fact that my item wasn’t delivered. I proceeded to ask her name and she gave me K. She didn’t know how to speak to me or help or anything. She just continued to be rude and then asked me if I was going to pay $10 or not. It’s not about the money it’s about a correct way to handle customers and that was not it. I have never been treated so poorly by a “supervisor” in my life. I usually never complain but this was absolutely ridiculous and she was extremely rude. I will never use this company again and will tell everyone how poor I was treated!
Yongyoon Kim
14 Mar 2018
REPORT
Horrible. I shipped UPS on Feb 8 to get the certificate by the 20th. That did not happen. So, they finally shipped on Feb 27 only for it to fail to deliver. I had to repurchase delivery for 35 dollars...
Horrible. I shipped UPS on Feb 8 to get the certificate by the 20th. That did not happen. So, they finally shipped on Feb 27 only for it to fail to deliver. I had to repurchase delivery for 35 dollars for my revocation hearing since it took over a month to get a certificate. It is Mar 14 and I have yet to receive my paid certificate. I want a refund for the shipping which was due me already.
Calleleh Bonugli
23 Feb 2018
REPORT
I called to get information about the service for dismissing a speeding ticket. The rep Andrea was extremely helpful and very nice. I felt like I was receiving top level concierge service. Very positi...
I called to get information about the service for dismissing a speeding ticket. The rep Andrea was extremely helpful and very nice. I felt like I was receiving top level concierge service. Very positive experience. I signed up on the spot. It will be the best money spent in along time
Mark Rizkallah
25 Oct 2017
REPORT
DO NOT USE THIS COMPANY. I paid for overnight shipping. 3 days later I call because it was NEVER MAILED. They came up with bull answer saying the reason it didn't get sent was because I ordered it 2 d...
DO NOT USE THIS COMPANY. I paid for overnight shipping. 3 days later I call because it was NEVER MAILED. They came up with bull answer saying the reason it didn't get sent was because I ordered it 2 days after completing the coarse. What the he'll does that matter. If I order 2 products 1 the day after for overnight, it's still 2 different products paid in full. (This has nothing to do with the fact that they extort an extra 35 dollars for overnight shipping or they'll get around to mailing it in a few weeks). DO NOT USE THIS COMPANY
Joy Cocchiara
30 Jun 2017
REPORT
I spoke with Dariane. She was most helpful in explaining how to obtain my certificate number via email. She was courteous, professional and cheerful. The course was very good and comprehensive.
Brett Harrel
28 Jun 2017
REPORT
Andrea H. was very helpful. told me exactly what I needed to do and helped me feel calm and confident about signing up for my driving class.
She was very kind and funny and it was a great experience...
Andrea H. was very helpful. told me exactly what I needed to do and helped me feel calm and confident about signing up for my driving class.
She was very kind and funny and it was a great experience.
Jessica Hoffman
13 Jun 2017
REPORT
The whole experience was as quick as possible and absolutely painless -- -- not to mention, it only took a minute to reach a live person when I needed to. At one point I determined I no longer wante...
The whole experience was as quick as possible and absolutely painless -- -- not to mention, it only took a minute to reach a live person when I needed to. At one point I determined I no longer wanted the expedited shipping, so I contact their main number and Dariane helped me out. She was kind enough to cancel that part of my order and provide me a refund. She provided excellent and courteous customer service. I would definitely suggest this course to friends and family.
Courtney Jones
26 May 2017
REPORT
I informed my rep that I would be writing a review on her Behalf. Brooke, you were great! Thank you so much for your time and patience. I appreciate it. 😃
Shavonne Hardy
18 Apr 2017
REPORT
Overall my experience was great. The course was easy to follow for the most part. When I was faced with an issue my representative, Brooke, was very helpful and her great service helped me resolve my ...
Overall my experience was great. The course was easy to follow for the most part. When I was faced with an issue my representative, Brooke, was very helpful and her great service helped me resolve my issues. Thank you for providing great customer service.
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(713) 488-4035
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DefensiveDriving.com
Houston, Texas
Popular Hours
6a
12p
6p
12a
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Reviews
John Morris
23 Apr 2018
the course is good, easy to follow, fairly interesting. They sent an email that my course certificate was in the mail on the 11th I received the certificate on the 20th. I'm in Austin they're in Houst...
the course is good, easy to follow, fairly interesting. They sent an email that my course certificate was in the mail on the 11th I received the certificate on the 20th. I'm in Austin they're in Houston. I know they're going to blame the post office but my mom lives in Houston and her letters arrive in 3 days so you can draw your own conclusions
christina caylor
3 Apr 2018
Absolutely terrible customer service! I never ever right reviews but I have to about this place. I called because I never received my certificate in the mail. They have the correct address for me. I s...
Absolutely terrible customer service! I never ever right reviews but I have to about this place. I called because I never received my certificate in the mail. They have the correct address for me. I spoke to a rep who told me I had to pay $10 but I didn’t receive it. It was not my fault it didn’t get delivered. I asked to be transferred to a supervisor. I got transferred to the rudest women I have ever spoken to. She didn’t have any empathy for the fact that my item wasn’t delivered. I proceeded to ask her name and she gave me K. She didn’t know how to speak to me or help or anything. She just continued to be rude and then asked me if I was going to pay $10 or not. It’s not about the money it’s about a correct way to handle customers and that was not it. I have never been treated so poorly by a “supervisor” in my life. I usually never complain but this was absolutely ridiculous and she was extremely rude. I will never use this company again and will tell everyone how poor I was treated!
Yongyoon Kim
14 Mar 2018
Horrible. I shipped UPS on Feb 8 to get the certificate by the 20th. That did not happen. So, they finally shipped on Feb 27 only for it to fail to deliver. I had to repurchase delivery for 35 dollars...
Horrible. I shipped UPS on Feb 8 to get the certificate by the 20th. That did not happen. So, they finally shipped on Feb 27 only for it to fail to deliver. I had to repurchase delivery for 35 dollars for my revocation hearing since it took over a month to get a certificate. It is Mar 14 and I have yet to receive my paid certificate. I want a refund for the shipping which was due me already.
Calleleh Bonugli
23 Feb 2018
I called to get information about the service for dismissing a speeding ticket. The rep Andrea was extremely helpful and very nice. I felt like I was receiving top level concierge service. Very positi...
I called to get information about the service for dismissing a speeding ticket. The rep Andrea was extremely helpful and very nice. I felt like I was receiving top level concierge service. Very positive experience. I signed up on the spot. It will be the best money spent in along time
Mark Rizkallah
25 Oct 2017
DO NOT USE THIS COMPANY. I paid for overnight shipping. 3 days later I call because it was NEVER MAILED. They came up with bull answer saying the reason it didn't get sent was because I ordered it 2 d...
DO NOT USE THIS COMPANY. I paid for overnight shipping. 3 days later I call because it was NEVER MAILED. They came up with bull answer saying the reason it didn't get sent was because I ordered it 2 days after completing the coarse. What the he'll does that matter. If I order 2 products 1 the day after for overnight, it's still 2 different products paid in full. (This has nothing to do with the fact that they extort an extra 35 dollars for overnight shipping or they'll get around to mailing it in a few weeks). DO NOT USE THIS COMPANY
Joy Cocchiara
30 Jun 2017
I spoke with Dariane. She was most helpful in explaining how to obtain my certificate number via email. She was courteous, professional and cheerful. The course was very good and comprehensive.
Brett Harrel
28 Jun 2017
Andrea H. was very helpful. told me exactly what I needed to do and helped me feel calm and confident about signing up for my driving class.
She was very kind and funny and it was a great experience...
Andrea H. was very helpful. told me exactly what I needed to do and helped me feel calm and confident about signing up for my driving class.
She was very kind and funny and it was a great experience.
Jessica Hoffman
13 Jun 2017
The whole experience was as quick as possible and absolutely painless -- -- not to mention, it only took a minute to reach a live person when I needed to. At one point I determined I no longer wante...
The whole experience was as quick as possible and absolutely painless -- -- not to mention, it only took a minute to reach a live person when I needed to. At one point I determined I no longer wanted the expedited shipping, so I contact their main number and Dariane helped me out. She was kind enough to cancel that part of my order and provide me a refund. She provided excellent and courteous customer service. I would definitely suggest this course to friends and family.
Courtney Jones
26 May 2017
I informed my rep that I would be writing a review on her Behalf. Brooke, you were great! Thank you so much for your time and patience. I appreciate it. 😃
Shavonne Hardy
18 Apr 2017
Overall my experience was great. The course was easy to follow for the most part. When I was faced with an issue my representative, Brooke, was very helpful and her great service helped me resolve my ...
Overall my experience was great. The course was easy to follow for the most part. When I was faced with an issue my representative, Brooke, was very helpful and her great service helped me resolve my issues. Thank you for providing great customer service.
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