This review is for the All Ages Driving School on Mercantile Dr. in Rosenberg, TX 77471. I wish there were 0 stars to give to this place. I hope that if you read this review that you will consider f... Read More
This review is for the All Ages Driving School on Mercantile Dr. in Rosenberg, TX 77471. I wish there were 0 stars to give to this place. I hope that if you read this review that you will consider finding another driving school to complete your requirements. This school should be reviewed by the DPS and closed down. You pay quite a bit of money to complete both your in classroom education and behind the wheel hours, plus taking your road test there, yet the way they treat you is as if they were providing you charity service! The receptionist is rude - has no phone or in person etiquette. The manager is equally as unprofessional. We signed up with this school for one of our children. The classroom education was okay, but once we got to the behind the wheel instruction it was a nightmare. The kids are supposed to complete 7 hours behind the wheel and 7 hours observing. They classes are designed for the kids to drive 1 hour and observe the other. The instructors most of the time arrived late for the instruction and brought the kids back from the class early so the time that the kids were driving was about 40 minutes total each class, not an hour. Whenever we had concerns and contacted the school manager, he never returned our call - we had to keep calling and hounding him to talk to him. 3 out of 7 classes, the cars were low on gas, and part of the class was spent at the gas station filling with gas! One of the instructors was very rude to the students and didn't have the patience to teach, and this discourages the kids who are for the very first time trying to learn. On one of the classes, the car where my child was doing the driving broke down because these cars are ill maintained, and we had to chase the school for 2 weeks to reschedule her class; otherwise she would have not been able to make up a class that was already paid for. All they care is for the money and that is why everything is paid upfront and there are no refunds! Also beware if you pay to take the road test with the school. Unlike the DPS, you are paying only to take the road 1 time, If you fail it, you have to pay again. Also, despite verifying with the school that the certificate for the Impact video was current to present to the DPS, they sealed an expired certificate for us to present to the DPS. The DPS agent sent us back to the school to get a current one and had to waste another day to go back to the DPs with a valid certificate for my child to obtain her license. This is just one more example of the poor job that they do managing this school! I would never use this place again for any of my kids. Please stay away from this driving school. Read Less