I called this school and the instructor who answered was so nice that I decided to enroll my child. My child took an online instructor-led driving course to get a permit and only needed the in-car ins... Read More
I called this school and the instructor who answered was so nice that I decided to enroll my child. My child took an online instructor-led driving course to get a permit and only needed the in-car instruction in order to meet DPS requirements for the seven hours behind-the-wheel and observation hours. When I visited the location and enrolled my child, I should have taken a clue when the person at the desk was distracted and talking to other office workers while signing us up and I had to keep repeating myself because he would turn away to type on the computer, sign certificates, etc. In my mind, I brushed it off and thought as long as the instructors were good, that's all that matters. I signed up for three classes (3 hours) to see how the school would teach, and told them I would sign up for the next three on our third visit. The first day we showed no one was there and the office was locked. After calling for an hour and almost going all the way back home, someone showed up and after I showed him my paper with the time, I discovered the person at the desk had written the wrong time. No apologies nothing and he almost acted as if it were my fault. One day we had to reschedule a class to come on another day/time, and I asked the lady in the office day would I be charged anything extra. She said No. Later in the week, I received a call sating that my child would not be allowed to take the class because it was not paid for. Note: Another time in the office I witnessed a conversation with a disgruntled parent who said her schedule was wrong. I reminded the lady that I was just in the office and was told that there was no charge, she became rude and then when I asked about the remaining classes, she gave the phone to someone else. He kept saying it was left up to me if my child finished the hours because we were parent-taught. I kept explaining to him that my child had taken an online instructor-led course, not parent taught. He started talking louder and at that time I decided not to argue because I was questioning if he may be right. I called DPS and was told that what my child took is not considered parent-taught, but is instructor-led, it is simply online and not in a physical classroom. This school has a problem differentiating between online instructor-led courses and parent-taught courses and their customer service is horrible. I lost 260.00, but decided it wasn't worth the stress to argue with them or send my child back. I found a better school ....Response to Rodney C: Thank you for your response and no it is not a case of mistaken identity. I signed up two children, but chose not to include the other child's complaint about the negative driving instruction from "one" of the drivers since it was not "my" experience. Β After looking at my receipt from your school, I see that I spent $130 per child = $260 (almost $300). And you are right, DPS requirements are 7 hours, not 6 behind the wheel, so I updated the review to reflect the accurate amounts, however, regardless of that, I agree that the school should try harder to have better customer service skills and learn to speak with customers (who are paying their salary) with respect, which is the "real" issue here. Read Less