5 Reviews

SAFETY-USA.com

Austin, Texas
Reviews
Sophie A.
7 May 2019
REPORT
Just like the other reviews said, have called a bunch of times & have just been out straight to voicemail. The only reason I'm even giving it two stars is because I actually got a pretty quick respons... Read More
Just like the other reviews said, have called a bunch of times & have just been out straight to voicemail. The only reason I'm even giving it two stars is because I actually got a pretty quick response on an email I sent them. The course videos are super outdated & the random questions they asked had nothing to do with the actual material. The questions would just ask about a description of the actor in the video or the color of the car that appeared in the beginning 5 seconds of the video. Also, what should've been a 6 hour course actually ended up taking me 12 hours to finish because it kept constantly kicking me out & it would take at least 15 minutes to log back in. I wish I would've read the reviews before going with this one :/ Read Less
Kee M.
21 Aug 2018
REPORT
Horrible, stay away. As the other reviews have stated, cannot get a live person!!! You must call and call and phone constantly goes to voicemail. No call queue, if unavailable your getting voicemail. ... Read More
Horrible, stay away. As the other reviews have stated, cannot get a live person!!! You must call and call and phone constantly goes to voicemail. No call queue, if unavailable your getting voicemail. I have been trying to reach them and have called at least 30 times with no success.  It's unacceptable as a paying customer. I have completed the course and ordered my driver record to be included for additional (very overpriced) fee in addition to express mail fee because I wanted convenience of receiving everything together. Certificate of course completion came, no driver record!! And now, I can't get them on the phone. Also, as other reviews stated, course videos very outdated. Take your money somewhere else. I wish I had..... Read Less
Yelper Y.
31 Oct 2017
REPORT
I am sure that this online driving school is one of the worst ones. Online courses seemed to made and recorded at least 20 years ago and the resolution of the video was so awful so I couldn't recogniz... Read More
I am sure that this online driving school is one of the worst ones. Online courses seemed to made and recorded at least 20 years ago and the resolution of the video was so awful so I couldn't recognize well what's happening in the video. The quizzes were also very weird. For instance, they asked about the color of the car in the video, name of the person in the video, something like that. In addition, DON't get your driver record from this website. It's much more expensive ($36.29) than getting it directly from DPS only at $12 (I didn't know that I could get it from DPS). I also ordered another driver record when I registered for the safety driving course, but they sent it to me too early so I could not submit it to the court. Since the court required me to send it AFTER I complete the driving school, I had to re-order it AGAIN (but this time I ordered it directly from DPS). Their customer service is not responsive and very awful! DO NOT use this online driving school, please. Read Less
Karyn M.
30 Apr 2017
REPORT
Texas law requires 360 minutes of a class to receive credit. Every 15 seconds to 2 minutes you have to click next for these online videos. I am only halfway through the classes, have already spent 400... Read More
Texas law requires 360 minutes of a class to receive credit. Every 15 seconds to 2 minutes you have to click next for these online videos. I am only halfway through the classes, have already spent 400 minutes on the courses, and I still have to click every few seconds. It is so obnoxious. Seriously, I am still here, watching these repetitive videos. For example, a 44 minute part of the course has you clicking 96 times to keep going through the videos. This is AFTER I have already spent 360 minutes in the class. What a waste.I updated to 2 stars because I did receive my certificate in the mail the next business day. On a side note, sometimes the pages have sound where the person is reading to you, and sometimes they do not. If you have some sort of reading disability, do NOT choose this driving safety course as it will not read all of the pages to you. Read Less
Kathy K.
24 Apr 2017
REPORT
My son signed up for this online course after receiving a speeding ticket. He completed the course within the required timeframe. The required certificate was not received prior to the required timefr... Read More
My son signed up for this online course after receiving a speeding ticket. He completed the course within the required timeframe. The required certificate was not received prior to the required timeframe. Trying to contact Safety-USA was extremely frustrating. They were virtually unreachable and unresponsive. No response to emails and phone calls were sent to voicemails (which were not returned). It took 12 attempts calling the number to reach a live human being. On a Thursday, we were told that a duplicate certificate would be sent out expedited mail. On Friday, I called requesting a status of the package and was told that a tracking number would be emailed to me. No email. On Monday after 12 attempts I finally spoke to a live person who told me that the package was just shipped that morning. She offered to email the tracking number. Instead I asked her for the tracking number over the phone. The package was sent that afternoon. Shop around before choosing this option unless you don't mind a hassle with obtaining proof that you completed the course. Read Less
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(800) 980-2170
9300 S Interstate 35
Austin Texas 78748
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SAFETY-USA.com

Austin, Texas
(5)
9300 S Interstate 35
Austin Texas 78748
Sophie A.
7 May 2019
REPORT
Just like the other reviews said, have called a bunch of times & have just been out straight to voicemail. The only reason I'm even giving it two stars is because I actually got a pretty quick respons... Read More
Just like the other reviews said, have called a bunch of times & have just been out straight to voicemail. The only reason I'm even giving it two stars is because I actually got a pretty quick response on an email I sent them. The course videos are super outdated & the random questions they asked had nothing to do with the actual material. The questions would just ask about a description of the actor in the video or the color of the car that appeared in the beginning 5 seconds of the video. Also, what should've been a 6 hour course actually ended up taking me 12 hours to finish because it kept constantly kicking me out & it would take at least 15 minutes to log back in. I wish I would've read the reviews before going with this one :/ Read Less
Kee M.
21 Aug 2018
REPORT
Horrible, stay away. As the other reviews have stated, cannot get a live person!!! You must call and call and phone constantly goes to voicemail. No call queue, if unavailable your getting voicemail. ... Read More
Horrible, stay away. As the other reviews have stated, cannot get a live person!!! You must call and call and phone constantly goes to voicemail. No call queue, if unavailable your getting voicemail. I have been trying to reach them and have called at least 30 times with no success.  It's unacceptable as a paying customer. I have completed the course and ordered my driver record to be included for additional (very overpriced) fee in addition to express mail fee because I wanted convenience of receiving everything together. Certificate of course completion came, no driver record!! And now, I can't get them on the phone. Also, as other reviews stated, course videos very outdated. Take your money somewhere else. I wish I had..... Read Less
Yelper Y.
31 Oct 2017
REPORT
I am sure that this online driving school is one of the worst ones. Online courses seemed to made and recorded at least 20 years ago and the resolution of the video was so awful so I couldn't recogniz... Read More
I am sure that this online driving school is one of the worst ones. Online courses seemed to made and recorded at least 20 years ago and the resolution of the video was so awful so I couldn't recognize well what's happening in the video. The quizzes were also very weird. For instance, they asked about the color of the car in the video, name of the person in the video, something like that. In addition, DON't get your driver record from this website. It's much more expensive ($36.29) than getting it directly from DPS only at $12 (I didn't know that I could get it from DPS). I also ordered another driver record when I registered for the safety driving course, but they sent it to me too early so I could not submit it to the court. Since the court required me to send it AFTER I complete the driving school, I had to re-order it AGAIN (but this time I ordered it directly from DPS). Their customer service is not responsive and very awful! DO NOT use this online driving school, please. Read Less
Karyn M.
30 Apr 2017
REPORT
Texas law requires 360 minutes of a class to receive credit. Every 15 seconds to 2 minutes you have to click next for these online videos. I am only halfway through the classes, have already spent 400... Read More
Texas law requires 360 minutes of a class to receive credit. Every 15 seconds to 2 minutes you have to click next for these online videos. I am only halfway through the classes, have already spent 400 minutes on the courses, and I still have to click every few seconds. It is so obnoxious. Seriously, I am still here, watching these repetitive videos. For example, a 44 minute part of the course has you clicking 96 times to keep going through the videos. This is AFTER I have already spent 360 minutes in the class. What a waste.I updated to 2 stars because I did receive my certificate in the mail the next business day. On a side note, sometimes the pages have sound where the person is reading to you, and sometimes they do not. If you have some sort of reading disability, do NOT choose this driving safety course as it will not read all of the pages to you. Read Less
Kathy K.
24 Apr 2017
REPORT
My son signed up for this online course after receiving a speeding ticket. He completed the course within the required timeframe. The required certificate was not received prior to the required timefr... Read More
My son signed up for this online course after receiving a speeding ticket. He completed the course within the required timeframe. The required certificate was not received prior to the required timeframe. Trying to contact Safety-USA was extremely frustrating. They were virtually unreachable and unresponsive. No response to emails and phone calls were sent to voicemails (which were not returned). It took 12 attempts calling the number to reach a live human being. On a Thursday, we were told that a duplicate certificate would be sent out expedited mail. On Friday, I called requesting a status of the package and was told that a tracking number would be emailed to me. No email. On Monday after 12 attempts I finally spoke to a live person who told me that the package was just shipped that morning. She offered to email the tracking number. Instead I asked her for the tracking number over the phone. The package was sent that afternoon. Shop around before choosing this option unless you don't mind a hassle with obtaining proof that you completed the course. Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know