My child has apparently been relegated to chauffeuring the driving instructor on errands instead of learning how to drive. During the most recent driving time, the instructor (Kris/Chris?) spent most of the time in the car on his cell phone, had the students wait in the car for approx. 10-15 minutes at Mode'le Salon and Spa and then wait for another (approximately) 5-10 minutes at Marquis Shoreline apartments. He then drove approximately 15 mph over the speed limit to return the children to the office...late, I might add. I have serious concerns about what may have transpired during those stops. At the very least, they never should have happened.I called and left messages with both Richard Reyna and the office manager at 512-280-4499, but neither one bothered to return my call. Read Less

How funny it could be when you will find someone taking your information, says I will call you back, and you don't hear anything after one week? I called them to setup a schedule, waited one week for their call and called them again. They are saying they have no information about me and they have no schedule out of office hours - which somebody promised in the last week. How these call centers are screwed up businesses in US !!! Are you only caring about your time? Or someone's time may have more value than you? Read Less

Very friendly staff and instructors. The scheduling and payment methods were a little archaic, but I guess if it isn't broke, don't fix it. I never called in to make an appointment because I always did it when I picked him up from class. You were able to choose which instructor you signed up to drive with, so you could keep the same one each time or choose another. They always had plenty of openings. They always gave us a reminder call for our drive time so that we didn't forget. They even called to remind us of how many hours we still had needed to complete and scheduled more drive time appointments for us. They get the worst part ....getting in the vehicle with a teenager for their first time behind the wheel. Now I can be a little more relaxed when it is my turn to ride along to log drive time. Read Less

It was unorganized, at best, and they were not very professional. It seems as if they are taking advantage of the fact that they are the ""only game in town"". Each time my child would go out driving, it was with a different instructor who had a different style of how they wanted the driving done. This caused confusion for my child and the others in the car. They are also not very patient and understanding of kids who have never driven before. The 3rd day out driving, they were taking the kids on I-35!!! This is not safe and we objected strenuously but pressure to go on the highway persisted so we pulled our child out of the course. We are now doing the teaching ourselves and our child will get a license at her own pace. Austin Driving School is concerned only about the cash and not the safety or well being of the kids in their charge. I'd love to see them get shut down but, as I said previously, they are the only game in town. Be smart and teach your child yourself if you can. Read Less

Disastrous management and ridiculously outdated process of scheduling classes. Classroom portion was ok, but scheduling driving classes was extremely frustrating. Students can only schedule one class per week and they have to call on Mondays to make appointments (2 weeks in advance!). Two of my son's classes were cancelled with almost no notice and because the schedule was already full, he had to wait three weeks to get another slot. It took my son 10 weeks to get his 7 required driving lessons. They also failed to let us know how to schedule the driving lessons with DPS. Don't put yourself through this gauntlet of gloom - go somewhere else for lessons Read Less

Absolutely horrible rip-off. If you are an adult in need of driving lessons, find another solution. Anything would be better than this. They are atrocious. a.) They only have ONE person in all of Austin who can deal with the adult drivers. b.) They do not tell you that the "four lesson" package you pay for is really three lessons + a babysitter at your test. c.) Trying to schedule anything is a nightmare. d.) If you get assigned an "instructor" (and I use that term VERY loosely) and don't like them, too bad, you're stuck. e.) They give you absolutely no information on the process -- what they handle, vs. what you need to take care of yourself. f.) They never return calls, no matter how many messages you leave. Sadly, they have a virtual monopoly on the Austin market. For teenagers who are required to take a class before they can get their license, I suppose there may not be any other choices. But if you are an adult who doesn't have a license and is getting one in Texas (e.g. someone who moves here from NYC), then get creative and find some other way to get driving practice. Trust me, you'd be better off giving the $400 to a friend to borrow their car than to give it to these jokers. Read Less

This is the worst school in Austin. They are poorly managed and poorly organized to say the lease. I second the last person who states BIG MISTAKE!!!! They loose paperwork, it is impossible to schedule driving lessons (hours on the phone to be told no times open) and if you miss a lesson and make it up - they don't keep track and you end up redoing it again! The manager Mr Varnell is rude, disrespectful and NOT helpful in anyway. Obviously doesn't understand the concept of customer service or running a business. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER. Read Less

STAY WAY unless you want to waste you time, money and life! This is the worst school in Austin. It is a front for a poorly run rip off joint for parent of teenagers needing to learn to drive. They classes are poorly run, taught and managed. The driving hours are inconvenient and impossible to schedule. They loose your paperwork, don't write things down that they tell you. Have substitues who mess up the rosters and they say they will get fixed then you end you redoing lessons for no reason because of their incompetence.We were told all his classes and driving lessons were complete until we went to pick up the paperwork then ""poof"" lessons were missing that were already made up. The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they DUPE parents in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER. Read Less

This is the worst school in Austin. It is more than just a joke - it is an abomination. They are poorly managed and poorly organized to say the lease. They loose paperwork, don't write things down, tell you it will get fixed then it doesn't and you end you redoing lessons for no reason. It is impossible to schedule driving lessons (hours on the phone to be told no times open) and if you miss a lesson and make it up - they don't keep track and you end up redoing it again! The manager Mr Varnell is rude and NOT helpful in anyway. They obviously doesn't understand the concept of customer service or running a business. The only reason they are still in business is because they dupe the consumer in to thinking things are easy and they will take care of everything. There system is archaic to say the least and contributes to their lack of organization or proper collection and storage of records. Will NEVER recommend this company EVER. Read Less

What a joke! Sure the classroom instruction is fine but then again you can get the same online! I saw they picked up at our son's school and thought oh, how convenient. That's the only convenience and you pay dearly with inconveniences afterward. Once you get to the driving portion you get to call once a week at 3 PM, Thurs only! If by some miracles you get through while appointments are available they do nothing for behind the wheel but evaluate how well you taught your child to drive, what am I paying THEM for?! Then your child conveniently doesn't get enough points during the included driving sessions so now you get to pay them even more and schedule more appointments through their stupid system. What a joke! Go to ABC, drive out of town, anything but go to these jokers! Read Less

Trying to get through to this school for drive time for my daughters in unreal. I feel like I am trying to call in for free concert tickets. My husband had to take two hours off from work to go stand in the line that started an hour before "the opening bell for slots" and I had to hit redial from my work phone repeatedly while he was waiting to try to get through. We can not take time form work every Wed. at 3:00 to do this. We have already paid our money to them so we want the service that should be provided for that money. We are not the only ones with this issue, everyone is line was irate and tired of the game. Other drive schools in Austin book the 7 hours as soon as your child completes the course work. I wish I would have researched more before signing with these people as my complaint seems to be very common and no there really cares. If anything I hope this saves someone else a headache. Read Less

This driving school is an absolute joke. How are they still in business with numerous complaints to the BBB, DPS, TEA and the Texas Attorney General? I have had it with them, trying to schedule drive time is like trying to be the 100th caller on a radio station give away. I just shelled out another $325.00 for my son to go to a different school (ABC). who scheduled his 7 drive times to be completed in the next two weeks. That is the way it should be done. Truly unbelievable. Read Less

Austin Driving school is a good choice of driving school for lessons. The classroom teachers teach all of the necessary things you need to know for the signs test and the rules test as well as things to know on the road while driving. The driving instructors here will do all they can to teach you what you need to know to be a safe driver. Read Less

The classroom hours were no problem to complete, but six weeks later our daughter has only two hours of driving. Calling on Thursdays to schedule drive time is a joke. You'll never reach them before they are booked. My daughter is in school all day and my wife and I work full time, so, going to the school to schedule drive time is not an option. We are not happy with the arrangements to schedule drive times. After several complaints to the Round Rock and Austin offices we still don't have any scheduled drive times. Every time they have promised to call us back, they haven't. I would look elsewhere if I had to do this over again. Read Less

PLEASE STAY AWAY FROM THIS SCHOOL. The staff is totally inept and rude. They make ""Appointments"" for ""behind the wheel instruction"" and NEVER show up for the ""Appointments."" They stood up my kid three times. I have made a complaint w/ the Texas Department of Public Safety and they (DPS) said that they have had numerous complaints (about Austin Driving School) and agree that this driving school is incompentent. THey will be doing a ""investigation"" of Austin Driving School. Do yourself a favor and either teach your kid to drive (online) or go somewhere else. I cannot itterate just how terrible these people are. My kid missed the last 2 days of class (hospital)...and he was given a 100 on the final...that he NEVER took....they are inept and unethical. Please just stay away. I have also filed a complaint w/ the Texas Attorney General and the Be tter Bu siness Bu reau. Do your research and stay away. Read Less