The material was clearly presented, albeit repetitive, probably because state law requires spending 6 hours on the course. Some of the repetitive material might have been replaced by more interesting... Read More
The material was clearly presented, albeit repetitive, probably because state law requires spending 6 hours on the course. Some of the repetitive material might have been replaced by more interesting material, rather than repeating some points 2-3 times. The reminders for how to change a flat tire safely and how to jump start a dead battery safely were nice additions, and the defensive driving tips in various circumstances (and how to deal with aggressive drivers) were good material. The main reason I have rated the course 2 stars is because the web pages loaded very slowly, no matter whether I used recent versions of Firefox and Chrome, or the less recommended Internet Explorer. Chrome was actually the worst in number and frequency of "frozen" pages. The only way to advance to the next page, when the browser would freeze (every 5 or 6 screens) would be to hit "refresh." This would prompt a "chat" pop-up, but the technical support people could not fix the problem, and the pop-up would disappear, making continued chat impossible. Calling the customer service number was a complete waste of time, because I never got an answer in hold times of 20 minutes or longer. During holds, I would keep trying to advance through the course, hitting refresh when "frozen," and minimizing the useless chat pop-ups. Finally, after over 8 hours for the 6 hour course, the extra time being spent waiting for the screens to advance, the course was finished. The experience was needlessly lengthened because of technical problems and a total lack of telephone support. Read Less