It's very important to note here that Ed not only fires back at independent reviews about his business that don't appear to favor him, but he also doesn't hesitate to call you out by your FULL NAME as... Read More
It's very important to note here that Ed not only fires back at independent reviews about his business that don't appear to favor him, but he also doesn't hesitate to call you out by your FULL NAME as well while doing so. So much for confidentiality. That's an extremely low move for a so called business owner and definitely shows he's undermining the privacy of his clients. He seems to forget that it's not the client that has a reputation to lose, IT"S HIM! And firing back at clients is proof of being unprofessional. Basic Business Management 101.
In his response below to one of his client's reviews, he claimed that that client, who he boldly called out by his full name, was new to the US. I don't know what gave him the right to make false claims like that but that client has lived in the US for several years now and I know this for a fact because I am the female friend that was being referred to during their review and response. We may be new to Durham, but we surely have been in the US a lot longer! That was obviously just a desperate attempt to justify himself based on a pointless yet false fact.
Yes, I was Ed's client as well. I'm glad he feels that I was being friendly and receptive. What he doesn't know is that I was already warned about him three days in advance by my friend, the client whose review got responded to. I already knew that no matter what he says I better just keep every serious concern that I had to myself and just focus on the driving.
The one thing that definitely didn't go down well with me was when, towards the end of the lesson, he started saying negative things to me about his other client, my friend for that matter, behind his back. That only begs the question HOW LONG WILL IT TAKE FOR HIM TO SAY NEGATIVE THINGS ABOUT ME TO ANOTHER CLIENT OF HIS? Again, so much to confidentiality. I thought a private lesson was meant to stay PRIVATE! But not with Ed. Latest then is when everything I heard about his attitude was confirmed to me and the condescending tone with which he spoke couldn't be any more obvious. That made me very uncomfortable.
Finally, I have to point out how utterly DISCRIMINATORY and even RACIST Ed proved to be for making an assumption about my friend's place of origin without having been there himself or knowing anything about it. It was totally redundant to mention anybody's place of origin, especially since he's a foreign national himself. It just proved that any of his international clients that don't seem to get along with him get attacked based on their places of origin and that it's them that need adjusting. As if it's the individual that represents the behaviors and conventions of their place of origin. That was irrelevant but Ed seems to miss the point here once again.
Based on my overall experiences with Andes Driving School I personally don't endorse his instructions. His method may be suitable for others, not everyone. He seriously needs to be reminded that he's the one that has to adjust to his students, not the other way around.
So, let's he whether he wishes to fire back at me as well for my independent review. Read Less