Total and utter SCAM! Or at the very least, an incredibly mismanaged business. DO NOT USE THIS COMPANY. Nobody showed up to the 5-hour pre-licensing course that I had booked and paid for, so after ... Read More
Total and utter SCAM! Or at the very least, an incredibly mismanaged business. DO NOT USE THIS COMPANY. Nobody showed up to the 5-hour pre-licensing course that I had booked and paid for, so after various phone calls over the next half hour with an extremely unhelpful and unsympathetic lady, I ended up having to leave! Services were not rendered, and I expect a full refund.DETAILS:I booked the 5-hour pre-licensing course, scheduled for 5.30pm today at 369 Lexington Ave. I paid the $50 fee in advance, online. So, 10 mins before the class, I showed up at the location. Another class attendee also showed up around the same time. We were right outside the door - it said 369 on it - but it didn't have any New York Auto School branding. Rather, it had some cafe, bar and kitchen sign on it. But it looked derelict, with dirty stairs going straight up to a door, and a NYC City sign on it, as though it had been shut down.After waiting a few mins, the other attendee called number in the email (212) 677-2573. We explained where we were and that the door was locked. The lady told us that the instructor would be there shortly.After another 10 mins, waiting in the pouring rain on the sidewalk and getting increasingly restless, I called the lady back. Over the next half hour we each called the lady multiple times and were given a plethora of excuses:- The instructor isn't there yet, he's on his way.- The door isn't locked, go up. Push. (Yes, we tried this. Definitely locked.)- The instructor is there, he's upstairs, go up!- Wait, are you really at 369 Lexington Ave? Between 40th and 41st St? (Yes, I took a photo, and it said 369 on the door!)- The instructor is there, but he can't come down because he recently had surgery and can't walk properly... (Oh please, we paid for this!)- The instructor is there and busy teaching. He can't come and get you. (Oh really, who is he teaching, and how did they get in, and when did they arrive? We were early!)Eventually, the lady stopped responding. I left one voicemail warning that I would leave in 5 mins and report them, and another final voicemail as I was leaving to inform them how angry I was and that I would definitely be reporting them.I expect a full refund. DO NOT USE THIS SERVICE. Read Less