I'm going to share my experience with this company so you can know what to expect doing business with them. I signed up for their '5 hour class' which you need to complete before NY will allow you to ... Read More
I'm going to share my experience with this company so you can know what to expect doing business with them. I signed up for their '5 hour class' which you need to complete before NY will allow you to take the Driver's License road test. I don't have any serious complaints about this part. The instructor was a nice guy. The class location in glen cove however looked like it was abandoned since the 80's - broken chairs to sit in, half the lights not working, no A/C. There are also cheaper options in Nassau like PAL Driving school (my first choice, but Glen Cove was walking distance)At the end of the class, the instructor told us that the school offers services like a.) for $5, they'll register you for your driving exam. b.) for $135, they will provide you with an instructor and car to take you to the road test day of.About 2 weeks after my class, I call the school to inquire about packages a.) and b.). This is where things start going south. They ask me if I want to be signed up for a driving test. I say yes. They ask me if I want the $135 instructor + car package, I say I don't know, I will have to think about it. As of the end of this conversation, I am under the impression that neither I nor the driving school have committed to anything (I did not give them my credit card info to pay yet)Fast forward two weeks, one of my coworkers agrees that I can use his car for the test and he will drive me there. I then go to the NY DMV website to register for the driving test. I am surprised to find that when I enter my personal info, it says I cannot register, because I am already signed up for a test on October 20th. I think 'great! the driving school gave the $5 courtesy sign up they told me about in class.' I then tell my coworker and we clear the work absence with our boss.Fast forward weeks later to today: the driving school calls me and tells me that the instructor will pick me up next week for the test. I say, 'actually I wont be needing that package, I have someone to take me."Then they tell me: "OK we're going to cancel your driving test then"What follows is about 45min of back and forth on the phone but the gist is this:The company's policy is "I should have known" that the test date of October 20th that they signed me up for was only valid if I paid them $135 for the instructor + car package, and now since I choose not to take that package, they are going to cancel my test and give it to another customer.Needless to say I'm furious. The take-away for anyone who is curious about this business is this:1.) They put nothing in writing, all arrangements you make with them are verbal and "their word against yours." 2.) The customer is always wrongIm filing a small claims suit against the company as their business practices are preventing me from obtaining a driver's license in a timely manner, which is going to negatively impact certain responsibilities I was supposed to take on at my job Read Less