The short version: DO NOT GO HERE. Believe it or not, the owner, Colin, was incredibly harsh and stupid in his customer service decision to me when I told him that I was getting treated for CANCER and... Read More
The short version: DO NOT GO HERE. Believe it or not, the owner, Colin, was incredibly harsh and stupid in his customer service decision to me when I told him that I was getting treated for CANCER and needed to reschedule a lesson because I had been TERRIBLY SICK from CHEMOTHERAPY. He was AWFUL and made a terribly DUMB business choice, deciding that being rude to me was a better choice than helping me - I was a loyal customer before this incident. NEVER AGAIN.The long version is below.And please note: the instructor Joseph is absolutely wonderful! He is a great teacher (he was very helpful for me, as I had never really driven before taking lessons with him!). I do not blame him at all for what the owner did, but it's unfortunate that he works for Fuzion. However, as for Fuzion Driving School and its owner, I wish I could give ZERO STARS. After reading reviews on Yelp, I decided to finally buy a package that included a few lessons, the 5-hour class, and the test itself. I had taken a few lessons with Joseph many months ago (August 2015), when I suddenly got very sick... It turns out, I was diagnosed with lymphoma and had to immediately start undergoing chemotherapy treatments. Needless to say, I put my driving lessons on pause, since I was solely focused on my chemo treatments and trying to stay as strong as possible during that awful time in my life. As it turns out, thanks to my wonderful doctors and family, I pulled through the chemo treatments and just recently had a clear PET scan. Here's where my ZERO STAR review for Fuzion comes in....I was almost done with chemo treatments (April 2016), and was feeling a bit stronger for about 3 days in a row. To celebrate and help myself feel like I was doing something positive (as I'm sure you can imagine, going through chemo can be very depressing and boring), I decided to schedule 1 lesson with Joseph. When the morning of the lesson came, I had been up the previous night vomiting. Going through chemotherapy is no joke, and I was so upset and disappointed that, just as I thought I was gaining some strength, I felt lifeless and was so sick again. I vomited for 4+ hours and passed out on the bathroom floor. When I woke up, I saw that I had missed message from Fuzion, saying that I was late to my appointment. I do not blame Joseph for leaving after waiting for a little while - that's all he could do. However, Fuzion's owner's response to me, when I called to try to get help, was completely unacceptable....I called Fuzion later that day and asked to speak with the owner, Colin. I said something like, "Hi Colin, I completely understand that you have a strict policy that if anyone misses a lesson, they cannot reschedule it. However, I think I'm in a really unique circumstance and would so very much appreciate your help. I've been a loyal customer, purchasing a package AND additional lessons. The reason I missed my lesson is that I was very sick from my chemotherapy treatments because I have CANCER. I would never miss a lesson otherwise - I had never missed any other lessons before this, but I was really just very very sick." His response was that they made no exceptions at all, and that though he was sorry to hear I had cancer, **********he had to think of the "bottom line" of the business.********** I was stunned. I had had cancer for about 6 months at that point, and nearly everywhere I went, people were so kind and helpful... rightfully so, honestly, because WHY in the world would you treat a cancer patient so badly, when they had only treated you with respect and honesty? Well, Colin showed me that there truly are TERRIBLE businessmen out there who don't care about people and make stupid business decisions on top of stupidly treating people badly.To reiterate: a loyal customer had told the owner that she missed one lesson because she was sick from CANCER TREATMENTS and he said that he could NOT HELP HER reschedule a lesson because there were ABSOLUTELY NO EXCEPTIONS. I asked him, "Are you serious? I'm telling the truth... I was vomiting for hours from chemotherapy and have been a very loyal customer. This is terrible customer service and not a smart move for you to make." He replied, "Well, we do not reschedule appointments ever. In fact, another lady had to miss her lesson because she was in the ER last week." Wow.Well. That's that. I am a highly educated individual with a master's degree and experience in the business world, so I certainly understand a hard emphasis on the bottom line. However, when it comes to situations like this, owners are human beings who are able to make accommodations for their loyal customers to enhance customer loyalty by showing empathy.... that's just smart business. However....What Colin at Fuzion did was truly stupid. I am going to a different driving school for the remainder of my lessons and will tell everybody I know: DO NOT GO TO FUZION. WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED IN MY LIFE. Read Less