Horrible customer service! Rude, nasty, lazy, misinforming, and l rushing a potentially new client off the phone. I attempted to schedule classes to learn how to park. When the driver got to my locati... Read More
Horrible customer service! Rude, nasty, lazy, misinforming, and l rushing a potentially new client off the phone. I attempted to schedule classes to learn how to park. When the driver got to my location he informed me I couldn't even take any lessons because I had a New York permit ... thank you front desk receptionist for letting me know that the documents I had did not suffice!! Fine, I went to the DMV and got my New Jersey permit. I gave them another chance because of these, clearly fake, google reviews. I scheduled another lesson and unfortunately I had to reschedule because I was away touring colleges and my flight got cancelled. But luckily my airline informed me the day I left and I immediately called and left a message...another reason for this 1 star rating...they NEVER answered their phone! I called multiple times and I left a message TWO DAYS in advance, which the receptionist let me know that if I had to cancel or reschedule it should be two days prior. They called me back the next day and rudely told me that "for future reference" if I cancel it has to be two BUSINESS days. But I was NEVER told that originally!!! And now I cannot schedule any appointments over the phone and have to physically go in person because I didn't cancel on a business day. Then what's the point of a "future reference" if they, themselves NEVER INFORMED ME IN THE FIRST PLACE that it had to be BUSINESS DAYS!!! The urgency of getting my license was increasing during this fiasco, so I ended up PHYSICALLY going to the office and scheduling an appointment, giving them yet another chance. The only availability they had was during the night for one hour. I told my mom this whole situation and she finally had enough and called the school at 3:00 PM on a Thursday. Once again they DID NOT ANSWER their phone, but their answering machine clearly says to call during business hours from 9:00 AM to 6:00 PM. She proceeded to leave a message saying that it was too late for a beginner driver to have lessons in the evening. They called her back, with their nasty attitude and blamed everything on me!!! This is one of the most horrendous experiences a business ever put me through. All these 5-star reviews are clearly all bought because it does not describe the nasty, arrogant attitudes of the women who answer the phones- who do not give you the correct information over the phone and then blame everything on you if something goes wrong. I wouldn't even bother leaving a review but the THREE TIMES I tried to give this driving school a chance, they failed miserably. NASTY, MISLEADING, AND RUDE!!! Do not even bother with them. I called another driving school in the area and the gentleman on the other line not only was extremely informative but even walked me through the process of setting up a road test with the DMV and scheduled several lessons for me a month prior to taking the road test. If you'd like to know which school that was message me, I have no problem recommending a local business that deserves my hard earned money. Read Less