As a contract employee for this company two different times, I have to say to avoid this place at all costs.  My last engagement with them ended in me being stiffed for $3600 of work and the complete refusal by the top manager to address any of my concerns.  Having seen how their website works, I agree it's a complete disaster.  It's also full of security holes and I would not trust my data there at all.  Nothing is encrypted. Read Less

My son has went to All Star Driver Education for three weeks. He was able to get his green slip two weeks afterward as that is when he finished his drives. Though many people complain about timing, I would say that it is the children that might be at fault as everything went smoothly with my child, who I made sure preplanned everything and I made sure to know his schedule. For as long as there is a pre-made plan for this class, and for as long as you have the time available, this is a very convenient system; however, your child must be motivated to do this program and ready to drive. My son had Brian Corwin as his instructor as well, who he said was very good at explaining the material. Though I am not familiar with all the driving precautions he taught, he was teaching the new and safest ways, that are not familiar to me. Personally I was fairly satisfied. I recommend All Star Drivers Education to everybody that is interested in driving. Very good program. Read Less

Can't give zero stars. Absolutely THE worst customer service. Unbelievable. No sense of urgency to fix a problem THEY created and now we've missed two opportunities to complete the road test and get licensed. Read Less

Terrible customer service!!! New drivers have questions and I guess they are sick of answering them. There is no way to contact these people to ask any questions! These people have an invalid email contact on their webpage, if you try to call there is a message saying to call another time because no one is available (they do not say when would be a better time), and when you text them, there is an automated response saying to no agent is available. REALLY GREAT customer service!!!! (I want to be clear that I was being sarcastic, their customer service so far is actually TERRIBLE!) Read Less

Let me just begin with saying I took the ONLINE AZ Defensive Driving course and this is my review with the site and ONLINE aspect. I really wanted to like this school because it was the cheapest driving school I could find! Allstar Driver school was $205 versus $220-245 I was finding everywhere else. After completing the course, I would not only NOT recommend this company or site to anyone but I would even go as far as to specifically tell people to COMPLETELY AVOID this entire site. The site had so many issues during the one month I had to complete this class. There was a time when I had to contact them 3 times in ONE week because of the website issues. And they are IMPOSSIBLE to get a hold of! They close at 5pm mon-fri, not open on the weekends, take 3+ days to respond to emails AND even when they are open and you call, it tells you their busy and to leave a message! A message they don't even acknowledge! I think I contacted them a total of 6 times throughout the one month which no one should have to do. The class was easy but this company does not have the slightest clue when it comes to customer service or running a reliable website. Pay the extra $10-20 and get a good company with a good website. Read Less

Warning: this is a rant. My son is trying to get his drivers permit. He has to take in-person driving lessons (good company in Bloomington) and an online course (bad company in Ann Arbor) BOTH companies are named "All Star Driving". I can't recommend the Bloomington company highly enough. They are super helpful and very flexible. The online company based in Ann Arbor has horrible customer service, and their online course is klunky and buggy - DO NOT work with the Ann Arbor based online company if you don't have to. Read Less

I apparently registered for January when I thought I had registered for February.  Has someone switched me to decaf? I didn't realize my error until after the first class when I got an email that the second class was cancelled due to icy road conditions and I wondered why I was getting the notice since I'm not doing this until next month? Elizabeth INSTANTLY saved me and switched me to February without even making fun of me. This is my second child going through All Star. They are good and very efficient. No stone left unturned. Read Less

All Star has been a great experience for both of my kids.  I like the fact that you can pay for both segment 1 and 2 and get a discount.  The drives time selection process was always smooth and never had any issue rescheduling.  The website is easy to use and I always get good customer service when I call. Read Less

No big problems. They had cancelled our local class due to lack of enrollment. Not really their fault but an inconvenience for us. Perhaps it was found somewhere in the details but it was a surprise that the driving times were in addition to class time, not included with it. So beware, there's lots of driving your kid back and forth to classes and driving times. Read Less

Horrible customer service!!!!!!!!!!!  I spoke to a Marlisha there and she sounds like she hates her job.  It's kind of a big deal for a parent to send their kids of driving, and the phone rep is the first impression on a company-had I not prepaid for segment 2 already I would not be calling back.  I will NOT be taking my second child to ALL Star! Read Less

Absolutely worse than a 1 star. They lied to us up front then were grumpy, nasty and angry on the phone. Once the course was completed, it took over a month to get the certificate and they wouldn't return our calls. We won't use them for our next child. Read Less

The classes in and of themselves were great for my son. The instructor was pleasant and was able to fit in the driving schedule with my son's busy schedule (band, etc.)The downside: I have now been waiting 7 weeks for my son's permit to arrive in the mail. After 2 weeks, I was told the did not have a signed contract with us (How in the heck can you take the class without it?). No problem, signed and sent. Now they cannot find his driving log; the instructor sent it to them but it is lost again.This is a case of buyer beware. You might go though their school and process unscathed, or, you may get screwed like I have. Personally, I would not recommend this company to anyone. Their are other schools in the Grand Rapids, MI area. I suggest you give one of them a call and steer clear of this place. Read Less

I have had a horrible experience with All Star so far.  I've been trying to schedule his driving hours since the beginning of June.  I keep getting told someone will call me back the next day and nobody EVER does.  Almost 3 months trying to schedule drive hours and no communication whatsoever is RIDICULOUS.  If it take 3 months to schedule drive time that should be revealed up front.  Now I've had to renew his temps, adjust my whole schedule to be able to take him to school and he's getting close to his 6 months. Per their website they have to restart the whole thing after 6 months!! I've emailed, called, no response to any! It makes me post a start otherwise it'd be ZERO! Read Less

It seems like I’m having the same issues as a lot of other people posting here. They took my $350 in June and told me my daughter would be driving by the middle of July. I have yet to hear anything from her instructor. When I called the company, they said it “may be” September before they can schedule her. I feel this is a very dishonest thing to do to people. They have a list of kids waiting and have been in this business for many years so how could they be so off on the estimated wait time? We could have scheduled at another school by now. I will be filing a complaint with the BBB as well. It’s wrong to take that much money and give false information to your customers. I’m still waiting on a call from a “supervisor”. Save yourself time and frustration and use a different driving school. Read Less

Enrolled my daughter in the on-line Teen Driver's Education.  She was more than 2/3rds into the course and for some reason could no longer log in.  A phone call to their customer service said she was wasn't authorized to take the course anymore and we would have to talk with the supervisor next week for additional info.  A phone call to the supervisor revealed they stopped offering the course for our state even though she was enrolled and had gone through more than 2/3rds of the course.  The supervisor said there was a glitch in the system and it was their fault and the only thing they could do was offer a refund.  Well that's fine and dandy but that doesn't get back the time our daughter wasted and we find it hard to believe they didn't know about the glitch beforehand. Read Less

I did my classes in Ohio and my experiences were very good. The instructor, Mr. Vance, was very polite and really helped me. After I completed my classes i could still text him and ask him if he can leave out the cones and he always did. I learned a lot from taking this class. Im so glad i didnt take the online, the in person has so many more opportunities for success. Read Less

So far so good! Completed segment 1 and moving on to segment 2.  I've purchased Segment 1 and 2 combo and No problems experienced.  I'm told that the Instructor was easy going and good at teaching.  Maybe we just got lucky?  I was worried initially due to some poor reviews but glad all went smoothly. Read Less

This company is based in Ann Arbor but does driver's education (both online and in-person) in Toledo, Ohio, too.  You'll see their spiffy Kia Souls around the Toledo area, but don't be deceived by their nice cars - you should avoid this place for your child's driver's education.All Star is disorganized to the extreme.  Allow me to offer the following examples:1)  When my child completed enough classes to begin behind the wheel training, we called to put him on the list to be assigned an instructor.  A few days later, an All Star employee calls me to ask where my son attends school, and could he possibly work with an instructor based at Clay HS in Oregon?  Since that is 30 minutes from our home, I requested that the company look for someone a bit closer.  All Star employee said they would assign him a different instructor.  Three weeks go by without us hearing anything.  I call the office again and ask whether my son has been assigned an instructor.  A new All Star employee gives me the instructor's phone number, and I leave her a message.  Turns out that this is the instructor based at Clay HS, 30 minutes away from us, and the company had never assigned my son a new instructor like the first All Star employee had promised.  Another 2+ weeks go by before we actually are set up with a new instructor and she contacts us to begin scheduling.  I understand that there can be a wait to schedule drive times, particularly in the summer, but this was just the hassle of getting my son matched with an instructor so he could get onto the instructor's schedule.2) My son actually had 3 different driving instructors for the 4 sessions.  This was very confusing, since different instructors have different approaches.  He received three separate sets of instructions on how to complete the maneuverability course/parallel park, and those instructions were inconsistent.  I ended up telling him to follow the instructions that made the most sense to him (the second instructor's).3) One of those 3 driving instructors almost left the school thinking my son wasn't there for his session.  Pickup is always in the back of the school parking lot - that's where All Star had its maneuverability cones set up all summer long.  But this instructor apparently wasn't even familiar enough with the school to realize that.  A fill in?  A substitute?  Who knows.4) The night before the first day of school, I got a text at 9:30 p.m. asking whether we could change the start of my son's final drive time the following day from 4 to 4:30.  This was the first notice that I'd ever received that my son had a lesson the following day!  My son participates in a fall sport at school and that time was right in the middle of practice, but I ended up telling him to skip practice just to finish the driving sessions and be done with this disorganized company.  But then, after I'd told him to skip practice, the instructor texted me two hours beforehand to cancel the drive time altogether.  In short, you and your child would be better off finding a different school in the Toledo area to teach your child how to drive.  This one is just too disorganized and incompetent.  In the end, my son did receive his driver's license, but it wasn't really due to anything All Star did. Read Less

We used All-Star here in Traverse City for my niece, Amy's, driving lessons. She then took the test with All-Star and passed with flying colors! Amy's instructor, Erica, was a wonderful teacher. She put Amy, a nervous driver, who had twice failed the test in the past, at ease. Erica calmly and meticulously taught Amy how to drive safely and with confidence. We were both so impressed with Erica and I highly recommend her to families with nervous teens! I saw a night and day difference in Amy's driving and in her confidence level on the road. Erica is a gifted teacher!Amy then took her test with Mike who like Erica was low key and also able to put young drivers at ease. Mike obviously knew his stuff but had such a lovely personality that Amy was not nervous at all. I am unsure if Mike teaches but he seemed to be gifted with young people just like Erica. All-Star has clearly done their due diligence in hiring great staff. Plus when Amy passed with flying colors, Mike seemed almost as proud of her as I was!All-Star was a great help to me. I'm not sure that I would have been able to get Amy comfortable on the road myself because she was so nervous after her previous failures that I didn't feel it was safe to practice with her without help. All-Star was easy to deal with on the phone and provided excellent customer service. They made driving lessons safe, comfortable and easy for Amy giving her the needed information, practice and confidence. For the peace of mind and safety it was well worth the money for private lessons -- especially with such an excellent staff! We are so grateful to the staff at All-Star and recommend them highly! Read Less

Very unhappy with this unprofessional company. After paying for the online class, they wouldn't let me access it until I signed, sent and mailed a notorized statement and contract. I got an email telling me that they received the contract and that I could begin my classes. I talked to 2 different supervisors, one of which was unprofessional in the manner that they handled my questions. They kept telling me conflicting things until finally one of them clicked an option to let me begin the course, which should have been done days ago. I had completed a portion of the class when I once again am locked out of this class I have payed $70 for. I'm beginning to get worried that I will not be able to complete it in the deadline that the class has due to the apathy of these employees and the lack of coordination between them. Unprofessional, uncoordinated, poorly managed, and an honest waste of money. Choose somewhere else if you want a driving education. Read Less

Elizabeth was very helpful & professional! All Star is wonderful place to send your children for a great training. I would recommend them to anyone who is looking for a their child to become better drivers. Read Less

THIS PLACE IS TERRIBLE!!! I am in GR but couldn't find any yelp sites for my area. my driving instructor sucks and doesn't teach us anything, just sits at his desk and signs people up for driving, and that takes at least an hour each day. sometimes it takes up the full time we are there. (classes are 2 hours long).i was doing a drive today from 2:00-4:00 with another guy in my class. the teacher said he has to run out to his car to get something. he drove away and came back 20 minutes later. he didn't explain anything to us in the class, then starts yelling at us cuz we 'don't know anything'...no wonder. he asked a question today in the car than neither of us understood so we said we do not know...he then proceeded to call both of us stupid. yay!so anyways, 2:00 I am scheduled to drive 2:10 he decides to leave 2:30 he comes back3:00 we arrive at some place cuz he has to run an errand (he drove us there)3:10 my partner starts to drive3:50 finally my turn!!!!i had work at 4:30, and i told him this 4:20 we are finally let out of the car and i'm 30 minutes late to work! so inconsiderate of other people and where they need to be. never send your kids to this place that hires such idiots Read Less

I would highly recommend looking elsewhere for driver education I am going to file a complaint with the state with video and pictures of two your cars going down 94 riding the asses of other cars also texting and driving by car number 80 at 6 p.m. July 12th 2017 thankfully there was nobody learning from these instructors at the time but this is beyond ridiculous for a company that is trying to shape young drivers your driver and car number 80 also had her head so far up her ass that when she finally realize that I'm sitting next to her taking photos after I honked my horn she hurried up and sped away as fast as possible this needs to be looked into by the state your company clearly does not have the right candidates for teaching future drivers. Read Less

Aweful!!! Beware don't go! They over charge you then fail you for a minor mistake then try to get you to pay $70 all over again. Gtfo! The going rate for a road test is between $45-$50 so don't let this place steal your money. If you are downriver I'd recommend Blanzy to take the road test. I know the reviews say the guy is mean but guess what..he's fair and gives you chances and charged only $50. Read Less

My experience couldn't have been worse. I called All Star at the end of November and told them that I would be interested in taking lessons. When they didn't get back to me after 6 weeks they said that they got the wrong phone number and that I had to wait 4 more weeks. After 3 months of waiting I called them again and when I asked if I could call the instructor directly they hung up. I called another driving school today and I'll start with my lessons tomorrow! All Star doesn't deserve the money. Read Less

I have very bad experience with this company today and I am really disappointed of the company. I called a week ago to schedule a road skills test and we reserved a day and hour for this week. My husband and I took a day off for that day and we went at the place on a time we reserved and when we came at the place it turned out that we were not on the list of the instructor but other people were. When we called the office and explained them the situation, they told us that there were double booking for the same time, they said that they've tried to call us one day but for some reason couldn't reach us. They haven't tried to reach us on another day or writing us an e-mail. I wonder in case they couldn't reach us why they haven't cancelled the other guy's appointment. I maybe know the reason for that, when we went to the place in the morning, another car just parked next to us and the instructor went to them and hugged one of the girls, so I guess they know each other and that is why they were put on the list instead of me. I don't recommend this company to anyone. Read Less

We were very glad to have taken from All Star, they were great! We didn't realize that not only were they a great driving school, but also gave back a lot to our community through their foundation. We did have to pay a bit more money but when dealing with such a dangerous thing in driving a motor vehicle, we decided to pay a bit more hoping it would be worth it. It was worth it, All Star was great!!! Read Less