I need to write this review, because many of the reviews here are so positive. I was seriously mislead. My experience with this school was extremely disappointing and exceedingly frustrating. I don't ... Read More
I need to write this review, because many of the reviews here are so positive. I was seriously mislead. My experience with this school was extremely disappointing and exceedingly frustrating. I don't know why I was PAYING someone to aggravate me every week. That someone being Paul H. Let me start off by saying: ok, Paul came on time, he does seem to sincerely be trying to teach. Those are my 2 good points about him. I am trying my best to be fair, and I don?t think he has bad intentions. What he does have however, is way too much attitude for a driving instructor and not enough flexibility/ability to customize to each student. We could not communicate well, because he tends to go off on long spiels by himself when we come across a driving issue I may (or may not) be having difficulty with. Problem being, he just starts saying a ton of stuff to explain things he thinks I have problems with, and he doesn?t let me get a word in otherwise. So sometimes I am listening to him explain things I already know, and God forbid, should I try to say yes, he feels interrupted. Then when I do have a problem, he also will not let me talk, and insists that he has to take 5 or 10 minutes to say everything in HIS way first before I can ask about my question. A lot of things would have been MUCH MUCH easier had I been allowed to just ask what is on my mind first, and then, if he could have responded with some simple, concise answers. I gave him some pushback on this, and he basically responds in a kind of arrogant way, that he?s the teacher, he?s the one with the experience, so basically?be quiet, just do whatever he says, and he can only explain it one way. He doesn?t want to answer your question in a different way if you cannot understand what he is saying the first time around. When he did listen to my questions finally, he would do so in a very pissed off way, and I felt disrespected as if I am SO SO stupid for asking. Seriously? Is that how you want to treat your students, who by the way, are basically your customers? I felt like we were in some sort of back and forth attitude battle, and normally, I don?t give people attitude ever? I aim to be appreciative of good customer service and understanding of poor customer service (as I am sure it is very difficult), but Paul just really rubbed me the wrong way. To give him some attitude back seemed like the only way to get a little respect, which was just a sad and frustrating experience for me. For example, on a 2nd class, I was taking a previous student back to wherever she lived. As we neared a highway, I was getting nervous, since I wasn?t sure, are we getting on the highway? I wanted a yes/no, because I was definitely not prepared to go on the highway, and should that be where we were headed, I would refuse to do it, because I wasn?t ready yet. He went into his little rant of ?Do you think I don?t care about my life? Or about (student in the back)?s life?? Or about my kids???? etc. OK PAUL?just tell me, am I going on the highway YES or NO?? Please.. I can?t believe I have to put up with his sarcasm and indirect answers, I don?t have time for this when we are driving?just need clear answers from you. Another example is: multiple times when I was turning left, he said, ?YOU NEED TO LOOK LEFT. I DIDN?T SEE YOU LOOK LEFT.? I said, ?I did look left, I am looking left, THERE ARE NO CARS.? I look left, but apparently I don?t turn my head enough so that he sees, and then he yells at me after the fact in his distrust. It?s one thing to remind me, but it?s another to keep trying to give me a hard time after. It really causes unnecessary aggravation. End of story is I discontinued my lessons after my 3rd class. I?m sorry, but sincere intentions are not good enough if you are unwilling to teach to the student and very willing to dish out attitude. I didn?t pay for attitude-- I paid to be taught in a respectful manner. Bottom line is that I felt disrespected. Everything else I Read Less