Very IRRESPONSIBLE, over 18 instructor wouldn't return phone calls. I would have to call repeated times just to get a response and schedule the next lesson. This guy is quick to take payment but not doing his part. If your looking for a professional well handled driving school experience, I would not recommend this driving school. If you don't mind that the instructor is on his phone and not "instructing" then this will work for you.Read Less

I'm happy I found them! I needed to rent a car and find a sponsor for my road test in Springfield's RMV (MA). I'm not living in that town, but that was the only RMV with available appointments for the road test without having to wait more than 4 weeks. So I took the bus to Springfield, and Gerald, the instructor, even picked me up from the bus terminal. I also took an hour of class to become confortable with the car and to practice a bit. He is kind, patient, and cares about the details. All his advices were useful. And finally I passed! Read Less

Summary:  Rip off. Overpriced plus many hidden add on fees - under staffed a classroom portion is terrible and the staff and owner are rude and cocky.   A new place opened down the street.  I haven't tried it but HAS to be better.  Glad there is a choice now!  I will not go back and warn others.  In asking around I have had other parents tell me the same but they had no other option than to deal with this horrendous place. Price:  hundreds more than others plus you'll have add on of:  -the DE certificate plus they charge a $15 handling fee for it!- the parent class will gauge you another $20 which they don't reveal until you walk in that night (many parents were complaining of this as they sat down on my night!)- $150 to take the license exam with them ($50 at DMV)Classroom:  it's the older owner telling the SAME personal stories over and over every week. There is no real learning going on. It's just killing time to say it was done. The owner taunts that he was a teacher and is fantastic. Unless you want a senior citizen droning on about irrelevant old stories, this is complete waste of time. Other schools at least do hands on changing a tire, etc. On roads:  the scheduling is a nightmare. They are understaffed and unorganized. No one contacted me to start the on roads. I finally called them a month after the classroom ended. After 3 months,  only 2 lessons and 2 cancellations 24hrs prior!  The worst. And you will have different instructors every time. No continuity. Staff/service- they don't believe in customer service.  They've been the only game in town and operate that way. They are arrogant, never wrong and plain rude. Oh, and they only answer the phone a few hours a day IF you are lucky.  Many times they didn't answer even during the published hours to call.  To top it off, they are very unorganized and will often ask you to call back to follow up in things they need to do/schedule. Save yourself hundreds and try another place. Trust me- it can't be any worse than this place! Read Less