I went to the Rockville location as an adult learner for additional driving lessons. I've been in accidents as a passenger before and have a lot of anxiety about operating a vehicle. I tried to find a... Read More
I went to the Rockville location as an adult learner for additional driving lessons. I've been in accidents as a passenger before and have a lot of anxiety about operating a vehicle. I tried to find a driving school that had offers specifically for adult drivers, and eventually found this one. The reviews were good, so I figured I'd give it a try.The administrative office staff are excellent. When I originally wanted to buy their package deal of seven lessons and a car rental for the test, they asked me how many hours I actually needed and determined that it was a better deal for me to take five sessions. I appreciated that - they wanted me to get what I needed and not waste my money. They did everything in their power to make the sessions work with my schedule. Unfortunately, this is where the good part of the review ends.The actual sessions, however, left much to be desired. One instructor fell asleep while I was driving near the end of our session. Another one, upon seeing me looking at my phone to check the time before entering the vehicle or even starting the session, used profanity and raised his voice at my regarding my phone usage. It's one thing to tell me to turn my phone off if I were getting in the car, headphones on, but when I'm just getting to the location and I haven't even gotten near the vehicle? No thanks - not the tone anyone wants when going to a place that provides a service for which they paid. And it's inappropriate.In my last session, I was informed that I had been given outdated and incorrect information about the driving test and driving expectations by the instructors (turning on red lights, how to hold the steering wheel), in addition to being sworn at by the instructor. While I was glad to have gotten the correct information (I hope), it really put a damper on my confidence in the competence of the instructors. While I got the behind-the-wheel experience, I felt like I left my sessions there did more harm than good. I got conflicting information from instructors, which when coupled with the overall negative attitudes and insults of the instructors, left me feeling like I had no clue what to do behind the wheel. This is what I paid to receive, and I don't feel I got it.I ended up contacting their administrative offices and canceling all my other sessions. Thankfully, I did get a refund. I would not recommend this business to others, and I personally will be looking elsewhere. Read Less