24 Reviews

Elite Driving School

Owings Mills, Maryland
Reviews
Cynthia F.
12 May 2019
REPORT
Cannot say enough positive things about this place.  So easy convenient and accessible.  Efficient on returning calls and working with your changing schedule .  Their best feature is the driving instr... Read More
Cannot say enough positive things about this place.  So easy convenient and accessible.  Efficient on returning calls and working with your changing schedule .  Their best feature is the driving instructor Mike Gadbois.  What he need did with my very nervous  child is nothing short of remarkable  .  Thank you Elite and Mike. Read Less
Esthella H.
7 Jan 2019
REPORT
Administrative staff does not care about clients.  They work on their schedule, not the schedule of the MVA or the clients.  Awful service, awful organization, selfish and self-centered management.  T... Read More
Administrative staff does not care about clients.  They work on their schedule, not the schedule of the MVA or the clients.  Awful service, awful organization, selfish and self-centered management.  The adminstrative office is terrible. Read Less
Terri L.
8 Nov 2018
REPORT
After my experience with having my two teenagers take classes with the school, I would not recommend this business to anyone. I found that their process was dedicated solely to making money as opposed... Read More
After my experience with having my two teenagers take classes with the school, I would not recommend this business to anyone. I found that their process was dedicated solely to making money as opposed to insuring that my children received invaluable skills toward licensure. My recommendation is to entrust this important milestone in your children's lives to another company. Elite Driving School IS NOT worth the cost. Read Less
Claire M
23 Apr 2018
REPORT
Dulaney high school- I found the info and techniques I got from the class have benefitted my driving. Videos and group activities were fun and made the class interesting and different. Mr. B was a coo... Read More
Dulaney high school- I found the info and techniques I got from the class have benefitted my driving. Videos and group activities were fun and made the class interesting and different. Mr. B was a cool teacher who answered all questions and made class fun. The power points were beneficial since it showed real situations/photos and went way more in depth than the book. I feel more confident in driving and overall enjoyed the class. If I had to take this class again, I would take it again here. I used to be very nervous behind the wheel, but now I’m more brave. Read Less
Grace H
23 Apr 2018
REPORT
Dulaney High School This class helped me pass my permit test. It was a lot more interactive than I expected and I had a lot of fun. Mr. B is a really helpful teacher and made it easy to pass the tests... Read More
Dulaney High School This class helped me pass my permit test. It was a lot more interactive than I expected and I had a lot of fun. Mr. B is a really helpful teacher and made it easy to pass the tests every class. The videos in the Power Point were really helpful as well. Compared to what my friends told me about driver's ed, the class was a lot more interesting than I expected. If I had to take this class again, I'd take it here. The pizza that we ordered was one of the best parts. Read Less
Kimchi guru
23 Apr 2018
REPORT
Dulaney High School: I felt it was very helpful because I was able understood all about the rules and requirements of a driver. The activities we did together were very enjoyable. The Dulaney high sc... Read More
Dulaney High School: I felt it was very helpful because I was able understood all about the rules and requirements of a driver. The activities we did together were very enjoyable. The Dulaney high school driving instructor, Mr. B made the class very interesting with his stories. Also the PowerPoint is better in my opinion. On a scale of 1 to 10 I give it a 8 I liked the pizza Read Less
Thomas Brothers
23 Apr 2018
REPORT
Dulaney High School- The information helped me with driving. When they told us how to set our mirrors it really helped me on the road. The activities showed us how hard it can be to focus without d... Read More
Dulaney High School- The information helped me with driving. When they told us how to set our mirrors it really helped me on the road. The activities showed us how hard it can be to focus without driving, so focusing during driving on many things would be dangerous. Driving instructor: Mr. B He helped us by explaining many things past just was on the slides. The PowerPoints were effective in showing each topic spread across many ideas. It wasn't that bad. Don't drink and drive. Read Less
Jeremy Schultz
16 Apr 2018
REPORT
I had and amazing experience with the school. My instructor Mr Arnold always made me feel comfortable. I actually just passed my test today and I can honestly say it was thanks to him and this school.
Miranda N.
13 Jan 2018
REPORT
Horrible driving school. Horrible service, attitudes from instructors and staff, not organized at all, instructors were late and had no answers and they gave the wrong paperwork to my child which most... Read More
Horrible driving school. Horrible service, attitudes from instructors and staff, not organized at all, instructors were late and had no answers and they gave the wrong paperwork to my child which most likely means they sent the wrong paperwork to the Mva so she won't be able to take her drivers test next week so I do not recommend and honestly say it is a horrible and not worth the money Read Less
Flannery Supplee
23 May 2017
REPORT
I took my classes at Hereford high and finished them easily, but this company is seriously lacking in every aspect of a "well oiled machine." After a year since you've taken your drivers education cla... Read More
I took my classes at Hereford high and finished them easily, but this company is seriously lacking in every aspect of a "well oiled machine." After a year since you've taken your drivers education class the money you paid for it expires so if you want to have a drive time you have to pay a fee. I went over a year and have to pay a fee. I understand this but here's the many catches. I had a drive time cancellation, where you sign up for a drive time online NEVER works so you have to call in, you have to wait for a schedule to come out even though you don't know when it comes out, and there's not enough people taking kids on drive times. In order for this company to actually do its job they need to really make some huge changes. Read Less
Alex Scott
28 Apr 2017
REPORT
Overall they are great. I had Phil as my driver and he's a great teacher and can really help you feel comfortable on the road. He's a great teacher and is completely amazing at what he does. He also i... Read More
Overall they are great. I had Phil as my driver and he's a great teacher and can really help you feel comfortable on the road. He's a great teacher and is completely amazing at what he does. He also is outstanding in aiding you to prep for the MVA test! The help are always very nice to me and sadly have to follow a tight regulation because of the govt. This gives them an overall bad reputation but if you're understanding of the regulations they go through it makes sense why they come across as negative. You can call them and set up appointments right away. It's very easy and they also feature an online website to schedule drives and classes that is also very user friendly! I've taken all my classes and 2 out of my 3 drives and can't wait to do my 3rd! Definetly use this service! Read Less
Kiara Jones
14 Oct 2016
REPORT
The teacher I had was great! Her name was Courtney. The class was also nice and interactive. Then when it came to the behind the wheels my instructors were very critical which is a good thing, because... Read More
The teacher I had was great! Her name was Courtney. The class was also nice and interactive. Then when it came to the behind the wheels my instructors were very critical which is a good thing, because at the end of the day I past my drivers test on my first try. Read Less
Santana Ross W.
3 Oct 2016
REPORT
Horrible customer service and lack of communication from Jean at the front desk. I would not recommend this facility to anyone.
Juno Callow
10 Jun 2016
REPORT
My first lesson was so bad that it has discouraged me from driving. The car of my first driving instructor was soiled, old, and disgusting. The car windows were yellow and he hadn't cared to wash it b... Read More
My first lesson was so bad that it has discouraged me from driving. The car of my first driving instructor was soiled, old, and disgusting. The car windows were yellow and he hadn't cared to wash it beforehand. I could barely see out the back window. There was a tattered neck pillow in the back and the car in general smelled. There was a giant torn hole in the space where my driving instructor's ankle is placed, which is the result of his foot digging into the surface of the carpeting. My driving instructor was dressed poorly and his attempts to make conversation made me uncomfortable, delving into topics that he didn't need to. He was extremely rude and condescending towards my driving skills. It wasn't even like he was giving me constructive criticism; he was using sarcasm when I didn't understand something which made him completely unprofessional. Glad to know he cares about his students :) Read Less
PorterKhouw
7 Jun 2016
REPORT
My daughter had Phil for her instruction classes and she had him for her first two hour drive time last night. She said he was very good - praised her on things she did right and pointed out things sh... Read More
My daughter had Phil for her instruction classes and she had him for her first two hour drive time last night. She said he was very good - praised her on things she did right and pointed out things she did wrong or things she could do better. A great experience, thank you Read Less
smithn518
6 Jun 2013
REPORT
“I had a very good experience at Elite Driving School. The instructor made sure everyone knew the material. He even went over the material from the day before as a review to make sure everyone got it.... Read More
“I had a very good experience at Elite Driving School. The instructor made sure everyone knew the material. He even went over the material from the day before as a review to make sure everyone got it. It wasn’t boring either. He made sure everyone was up to par. He was very patient and very nice. Overall he could be a school teacher or a college professor because he just wasn’t reading the material he really knew about the material and gave us several examples and scenarios for all of the units. This class was fun and it would definitely recommend all of my friends to go to Elite.” Read Less
Aish12
18 Jan 2012
REPORT
I really appreciate the Elite instructor who took me to the MVA for the test. She was very good throughout and gave me instructions which were very helpful to better my driving and also perform bette... Read More
I really appreciate the Elite instructor who took me to the MVA for the test. She was very good throughout and gave me instructions which were very helpful to better my driving and also perform better in the driving test. It was a wonderful experience! Read Less
LA01
23 Dec 2011
REPORT
Drivers Ed was a very beneficial course and the teacher was a wonderful instructor. He had great insightful tips and interesting stories that enhanced the drivers education experience. I hope he con... Read More
Drivers Ed was a very beneficial course and the teacher was a wonderful instructor. He had great insightful tips and interesting stories that enhanced the drivers education experience. I hope he continues to teach. Great Job! Read Less
mdbrotha2001
21 Dec 2011
REPORT
I took my classes at Elite ONLY because they taught my brother. The Instructors are creepy. He kept looking at me as if he was on the Child registry and the Office Mgr needs to take customer service c... Read More
I took my classes at Elite ONLY because they taught my brother. The Instructors are creepy. He kept looking at me as if he was on the Child registry and the Office Mgr needs to take customer service classes. She is loud and very rude. Find another school that has a friendly staff of people. Read Less
tr10
5 Feb 2011
REPORT
I contacted Elite Driving School while going through the process of finding a driving school for my daughter. I was provided with class schedules, costs and a lot of valuable information that helped... Read More
I contacted Elite Driving School while going through the process of finding a driving school for my daughter. I was provided with class schedules, costs and a lot of valuable information that helped me in my search, including an invitation to tour the school. I enrolled my daughter and she enjoyed her instructors, both classroom and driving. The attention that she was given certainly helped her to become a good driver --- she even passed her test on the first try! I would recommend to anyone looking for an excellent driving school to go to Elite Driving School. Read Less
DMack1
4 Feb 2011
REPORT
My son had a great experience at Elite Driving School. This being my second son through this process, I was very concerned that he was enrolled in a program that really taught the students about safe... Read More
My son had a great experience at Elite Driving School. This being my second son through this process, I was very concerned that he was enrolled in a program that really taught the students about safe driving. I hit the jackpot with Elite. The instructor was very thorough and also engaging with the students in the class. My son even commented that he really felt the instructor cared about him and he learned allot about safe driving. I would highly recommend this Driving School to others. Great learning experience for teens and adults!! Read Less
zeeluz
8 Nov 2010
REPORT
I went to the office of the Elite driving school in Owings Mills to make an apptmt for a private driving lesson. I had an expired out-of-country license along with an MVA paper. The MVA told me I coul... Read More
I went to the office of the Elite driving school in Owings Mills to make an apptmt for a private driving lesson. I had an expired out-of-country license along with an MVA paper. The MVA told me I could take driving lessons with these documents. I was skeptical, b/c I have been told that the MVA often makes errors. And something seemed off to me. Thus, I went to the Elite office in person and showed my documentation to the representative at the front desk. I trusted that they are experts and asked if I could take lessons with the documents I had. The answer was yes without hesitation. They had no problem taking my $120 and promptly signed me up for a class. When the driver got to my house, he said my paperwork was not in order. He was very nice and professional. I had no problems with him. He said that the MVA sometimes will do or tell you anything to get you out of there. I went directly to the MVA, and they fixed the paperwork. When I tried to reschedule the apptmt, I was told I had to pay a $30 cancellation fee, b/c my paperwork was not in order, and the driver still has to be paid. I completely agree the driver has to be paid, but not from my pocket. The office should never have told me I could take lessons w/ the documentation I had. They should have seen, as the driver did, that the documentation was not in order and should have had me get the correct one before taking my money and scheduling me a lesson. I asked to speak to the manager (Ms. Ferguson?) several times on 2 different days, and she refused to come to the phone. (I have never encountered such a thing in any business.) I told the woman with whom I was speaking to relay to the manager that she is unprofessional for not speaking to a client (no one needs to imagine the trickle-down effect here), that she needs to train her office staff to recognize proper documentation, that I am only taking this lesson b/c the money is non-refundable, and that I will be taking my future business elsewhere. I also said that I will look into small claims court as a matter of principle. If her rep tells me one thing, it ought to be honored and she ought to speak with me.Without a doubt the worst customer service I have ever encountered. Try not to run into a problem, b/c the manager will refuse to speak with you. Read Less
kcinser
31 Dec 2008
REPORT
Elite Driving Schools has the nicest most professional instructors both in the classroom and behind the wheel. They are willing to help students who need extra attention in the classroom and behind th... Read More
Elite Driving Schools has the nicest most professional instructors both in the classroom and behind the wheel. They are willing to help students who need extra attention in the classroom and behind the wheel they make even the most nervous student comfortable. Read Less
smith345678
23 Apr 2008
REPORT
Elite Driving school is best for classroom traiinng, But not for behind the wheel training. It is worst training program. The Instructors which I got was shouting on whole training program. I would sa... Read More
Elite Driving school is best for classroom traiinng, But not for behind the wheel training. It is worst training program. The Instructors which I got was shouting on whole training program. I would say never join the elite driving school.The Instructors is the worst. Read Less
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(410) 363-7483
10220 South Dolfield Road
Owings Mills Maryland 21117
Business Hours
Monday
Mon
12:00PM-18:30PM
Tuesday
Tue
12:00PM-18:30PM
Wednesday
Wed
12:00PM-18:30PM
Thursday
Thu
12:00PM-18:30PM
Friday
Fri
12:00PM-18:30PM
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Elite Driving School

Owings Mills, Maryland
(24)
10220 South Dolfield Road
Owings Mills Maryland 21117
Monday
12:00PM-18:30PM
Tuesday
12:00PM-18:30PM
Wednesday
12:00PM-18:30PM
Thursday
12:00PM-18:30PM
Friday
12:00PM-18:30PM
Cynthia F.
12 May 2019
REPORT
Cannot say enough positive things about this place.  So easy convenient and accessible.  Efficient on returning calls and working with your changing schedule .  Their best feature is the driving instr... Read More
Cannot say enough positive things about this place.  So easy convenient and accessible.  Efficient on returning calls and working with your changing schedule .  Their best feature is the driving instructor Mike Gadbois.  What he need did with my very nervous  child is nothing short of remarkable  .  Thank you Elite and Mike. Read Less
Esthella H.
7 Jan 2019
REPORT
Administrative staff does not care about clients.  They work on their schedule, not the schedule of the MVA or the clients.  Awful service, awful organization, selfish and self-centered management.  T... Read More
Administrative staff does not care about clients.  They work on their schedule, not the schedule of the MVA or the clients.  Awful service, awful organization, selfish and self-centered management.  The adminstrative office is terrible. Read Less
Terri L.
8 Nov 2018
REPORT
After my experience with having my two teenagers take classes with the school, I would not recommend this business to anyone. I found that their process was dedicated solely to making money as opposed... Read More
After my experience with having my two teenagers take classes with the school, I would not recommend this business to anyone. I found that their process was dedicated solely to making money as opposed to insuring that my children received invaluable skills toward licensure. My recommendation is to entrust this important milestone in your children's lives to another company. Elite Driving School IS NOT worth the cost. Read Less
Claire M
23 Apr 2018
REPORT
Dulaney high school- I found the info and techniques I got from the class have benefitted my driving. Videos and group activities were fun and made the class interesting and different. Mr. B was a coo... Read More
Dulaney high school- I found the info and techniques I got from the class have benefitted my driving. Videos and group activities were fun and made the class interesting and different. Mr. B was a cool teacher who answered all questions and made class fun. The power points were beneficial since it showed real situations/photos and went way more in depth than the book. I feel more confident in driving and overall enjoyed the class. If I had to take this class again, I would take it again here. I used to be very nervous behind the wheel, but now I’m more brave. Read Less
Grace H
23 Apr 2018
REPORT
Dulaney High School This class helped me pass my permit test. It was a lot more interactive than I expected and I had a lot of fun. Mr. B is a really helpful teacher and made it easy to pass the tests... Read More
Dulaney High School This class helped me pass my permit test. It was a lot more interactive than I expected and I had a lot of fun. Mr. B is a really helpful teacher and made it easy to pass the tests every class. The videos in the Power Point were really helpful as well. Compared to what my friends told me about driver's ed, the class was a lot more interesting than I expected. If I had to take this class again, I'd take it here. The pizza that we ordered was one of the best parts. Read Less
Kimchi guru
23 Apr 2018
REPORT
Dulaney High School: I felt it was very helpful because I was able understood all about the rules and requirements of a driver. The activities we did together were very enjoyable. The Dulaney high sc... Read More
Dulaney High School: I felt it was very helpful because I was able understood all about the rules and requirements of a driver. The activities we did together were very enjoyable. The Dulaney high school driving instructor, Mr. B made the class very interesting with his stories. Also the PowerPoint is better in my opinion. On a scale of 1 to 10 I give it a 8 I liked the pizza Read Less
Thomas Brothers
23 Apr 2018
REPORT
Dulaney High School- The information helped me with driving. When they told us how to set our mirrors it really helped me on the road. The activities showed us how hard it can be to focus without d... Read More
Dulaney High School- The information helped me with driving. When they told us how to set our mirrors it really helped me on the road. The activities showed us how hard it can be to focus without driving, so focusing during driving on many things would be dangerous. Driving instructor: Mr. B He helped us by explaining many things past just was on the slides. The PowerPoints were effective in showing each topic spread across many ideas. It wasn't that bad. Don't drink and drive. Read Less
Jeremy Schultz
16 Apr 2018
REPORT
I had and amazing experience with the school. My instructor Mr Arnold always made me feel comfortable. I actually just passed my test today and I can honestly say it was thanks to him and this school.
Miranda N.
13 Jan 2018
REPORT
Horrible driving school. Horrible service, attitudes from instructors and staff, not organized at all, instructors were late and had no answers and they gave the wrong paperwork to my child which most... Read More
Horrible driving school. Horrible service, attitudes from instructors and staff, not organized at all, instructors were late and had no answers and they gave the wrong paperwork to my child which most likely means they sent the wrong paperwork to the Mva so she won't be able to take her drivers test next week so I do not recommend and honestly say it is a horrible and not worth the money Read Less
Flannery Supplee
23 May 2017
REPORT
I took my classes at Hereford high and finished them easily, but this company is seriously lacking in every aspect of a "well oiled machine." After a year since you've taken your drivers education cla... Read More
I took my classes at Hereford high and finished them easily, but this company is seriously lacking in every aspect of a "well oiled machine." After a year since you've taken your drivers education class the money you paid for it expires so if you want to have a drive time you have to pay a fee. I went over a year and have to pay a fee. I understand this but here's the many catches. I had a drive time cancellation, where you sign up for a drive time online NEVER works so you have to call in, you have to wait for a schedule to come out even though you don't know when it comes out, and there's not enough people taking kids on drive times. In order for this company to actually do its job they need to really make some huge changes. Read Less
Alex Scott
28 Apr 2017
REPORT
Overall they are great. I had Phil as my driver and he's a great teacher and can really help you feel comfortable on the road. He's a great teacher and is completely amazing at what he does. He also i... Read More
Overall they are great. I had Phil as my driver and he's a great teacher and can really help you feel comfortable on the road. He's a great teacher and is completely amazing at what he does. He also is outstanding in aiding you to prep for the MVA test! The help are always very nice to me and sadly have to follow a tight regulation because of the govt. This gives them an overall bad reputation but if you're understanding of the regulations they go through it makes sense why they come across as negative. You can call them and set up appointments right away. It's very easy and they also feature an online website to schedule drives and classes that is also very user friendly! I've taken all my classes and 2 out of my 3 drives and can't wait to do my 3rd! Definetly use this service! Read Less
Kiara Jones
14 Oct 2016
REPORT
The teacher I had was great! Her name was Courtney. The class was also nice and interactive. Then when it came to the behind the wheels my instructors were very critical which is a good thing, because... Read More
The teacher I had was great! Her name was Courtney. The class was also nice and interactive. Then when it came to the behind the wheels my instructors were very critical which is a good thing, because at the end of the day I past my drivers test on my first try. Read Less
Santana Ross W.
3 Oct 2016
REPORT
Horrible customer service and lack of communication from Jean at the front desk. I would not recommend this facility to anyone.
Juno Callow
10 Jun 2016
REPORT
My first lesson was so bad that it has discouraged me from driving. The car of my first driving instructor was soiled, old, and disgusting. The car windows were yellow and he hadn't cared to wash it b... Read More
My first lesson was so bad that it has discouraged me from driving. The car of my first driving instructor was soiled, old, and disgusting. The car windows were yellow and he hadn't cared to wash it beforehand. I could barely see out the back window. There was a tattered neck pillow in the back and the car in general smelled. There was a giant torn hole in the space where my driving instructor's ankle is placed, which is the result of his foot digging into the surface of the carpeting. My driving instructor was dressed poorly and his attempts to make conversation made me uncomfortable, delving into topics that he didn't need to. He was extremely rude and condescending towards my driving skills. It wasn't even like he was giving me constructive criticism; he was using sarcasm when I didn't understand something which made him completely unprofessional. Glad to know he cares about his students :) Read Less
PorterKhouw
7 Jun 2016
REPORT
My daughter had Phil for her instruction classes and she had him for her first two hour drive time last night. She said he was very good - praised her on things she did right and pointed out things sh... Read More
My daughter had Phil for her instruction classes and she had him for her first two hour drive time last night. She said he was very good - praised her on things she did right and pointed out things she did wrong or things she could do better. A great experience, thank you Read Less
smithn518
6 Jun 2013
REPORT
“I had a very good experience at Elite Driving School. The instructor made sure everyone knew the material. He even went over the material from the day before as a review to make sure everyone got it.... Read More
“I had a very good experience at Elite Driving School. The instructor made sure everyone knew the material. He even went over the material from the day before as a review to make sure everyone got it. It wasn’t boring either. He made sure everyone was up to par. He was very patient and very nice. Overall he could be a school teacher or a college professor because he just wasn’t reading the material he really knew about the material and gave us several examples and scenarios for all of the units. This class was fun and it would definitely recommend all of my friends to go to Elite.” Read Less
Aish12
18 Jan 2012
REPORT
I really appreciate the Elite instructor who took me to the MVA for the test. She was very good throughout and gave me instructions which were very helpful to better my driving and also perform bette... Read More
I really appreciate the Elite instructor who took me to the MVA for the test. She was very good throughout and gave me instructions which were very helpful to better my driving and also perform better in the driving test. It was a wonderful experience! Read Less
LA01
23 Dec 2011
REPORT
Drivers Ed was a very beneficial course and the teacher was a wonderful instructor. He had great insightful tips and interesting stories that enhanced the drivers education experience. I hope he con... Read More
Drivers Ed was a very beneficial course and the teacher was a wonderful instructor. He had great insightful tips and interesting stories that enhanced the drivers education experience. I hope he continues to teach. Great Job! Read Less
mdbrotha2001
21 Dec 2011
REPORT
I took my classes at Elite ONLY because they taught my brother. The Instructors are creepy. He kept looking at me as if he was on the Child registry and the Office Mgr needs to take customer service c... Read More
I took my classes at Elite ONLY because they taught my brother. The Instructors are creepy. He kept looking at me as if he was on the Child registry and the Office Mgr needs to take customer service classes. She is loud and very rude. Find another school that has a friendly staff of people. Read Less
tr10
5 Feb 2011
REPORT
I contacted Elite Driving School while going through the process of finding a driving school for my daughter. I was provided with class schedules, costs and a lot of valuable information that helped... Read More
I contacted Elite Driving School while going through the process of finding a driving school for my daughter. I was provided with class schedules, costs and a lot of valuable information that helped me in my search, including an invitation to tour the school. I enrolled my daughter and she enjoyed her instructors, both classroom and driving. The attention that she was given certainly helped her to become a good driver --- she even passed her test on the first try! I would recommend to anyone looking for an excellent driving school to go to Elite Driving School. Read Less
DMack1
4 Feb 2011
REPORT
My son had a great experience at Elite Driving School. This being my second son through this process, I was very concerned that he was enrolled in a program that really taught the students about safe... Read More
My son had a great experience at Elite Driving School. This being my second son through this process, I was very concerned that he was enrolled in a program that really taught the students about safe driving. I hit the jackpot with Elite. The instructor was very thorough and also engaging with the students in the class. My son even commented that he really felt the instructor cared about him and he learned allot about safe driving. I would highly recommend this Driving School to others. Great learning experience for teens and adults!! Read Less
zeeluz
8 Nov 2010
REPORT
I went to the office of the Elite driving school in Owings Mills to make an apptmt for a private driving lesson. I had an expired out-of-country license along with an MVA paper. The MVA told me I coul... Read More
I went to the office of the Elite driving school in Owings Mills to make an apptmt for a private driving lesson. I had an expired out-of-country license along with an MVA paper. The MVA told me I could take driving lessons with these documents. I was skeptical, b/c I have been told that the MVA often makes errors. And something seemed off to me. Thus, I went to the Elite office in person and showed my documentation to the representative at the front desk. I trusted that they are experts and asked if I could take lessons with the documents I had. The answer was yes without hesitation. They had no problem taking my $120 and promptly signed me up for a class. When the driver got to my house, he said my paperwork was not in order. He was very nice and professional. I had no problems with him. He said that the MVA sometimes will do or tell you anything to get you out of there. I went directly to the MVA, and they fixed the paperwork. When I tried to reschedule the apptmt, I was told I had to pay a $30 cancellation fee, b/c my paperwork was not in order, and the driver still has to be paid. I completely agree the driver has to be paid, but not from my pocket. The office should never have told me I could take lessons w/ the documentation I had. They should have seen, as the driver did, that the documentation was not in order and should have had me get the correct one before taking my money and scheduling me a lesson. I asked to speak to the manager (Ms. Ferguson?) several times on 2 different days, and she refused to come to the phone. (I have never encountered such a thing in any business.) I told the woman with whom I was speaking to relay to the manager that she is unprofessional for not speaking to a client (no one needs to imagine the trickle-down effect here), that she needs to train her office staff to recognize proper documentation, that I am only taking this lesson b/c the money is non-refundable, and that I will be taking my future business elsewhere. I also said that I will look into small claims court as a matter of principle. If her rep tells me one thing, it ought to be honored and she ought to speak with me.Without a doubt the worst customer service I have ever encountered. Try not to run into a problem, b/c the manager will refuse to speak with you. Read Less
kcinser
31 Dec 2008
REPORT
Elite Driving Schools has the nicest most professional instructors both in the classroom and behind the wheel. They are willing to help students who need extra attention in the classroom and behind th... Read More
Elite Driving Schools has the nicest most professional instructors both in the classroom and behind the wheel. They are willing to help students who need extra attention in the classroom and behind the wheel they make even the most nervous student comfortable. Read Less
smith345678
23 Apr 2008
REPORT
Elite Driving school is best for classroom traiinng, But not for behind the wheel training. It is worst training program. The Instructors which I got was shouting on whole training program. I would sa... Read More
Elite Driving school is best for classroom traiinng, But not for behind the wheel training. It is worst training program. The Instructors which I got was shouting on whole training program. I would say never join the elite driving school.The Instructors is the worst. Read Less
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