My major issue is that It is impossible to schedule behind the wheel lessons.   They have an on line scheduling system and classes fill up immediately.  My son wasn't able to get take all his classes within the time frame.   I contacted the office and they told me I had to pay an additional $150 to extend the time period.  Another friend called to complain and she was told they had issues keeping instructors, so they extended her son's time frame.   When I mentioned this they said that was an issue at the Glenview office, not the Wilmette office.  FYI - you can take in car lessons at any of their facilities, so a shortage at one facility impacts all facilities.My son finished classroom lessons in March.  He was able to make-up two classes without any issues, but now they are telling us he never attended the classes and he needs to make-up these classes, after paying another extension fee.FYI - My two daughters took lessons with another company and we didn't have any issues. Read Less

I had a great experience with Top Driver. In particular I thought the adult driving coordinator Randy and the lead instructor Lee were extremely extremely extremely helpful, courteous, nice, and considerate. This is the best experience I have had with any driving school. I want to especially thank Lee for his encouragements, teachings, and early morning pickups (he always arrived 15 minutes early, always super on time and organized). The school is pretty popular despite lack of reviews, so not much room to choose time slots but if you are flexible and looking for a good place to learn driving (and pass the test in no time with flying colors) then I would give top driver a try. Make sure you understand how many hours you need to practice and how much practice you will be having with your family's car, so that it will give you a better idea of how many lessons you want. Good luck Read Less

The instruction is like other schools in the area.  However, if you have a busy child, scheduling driving is nearly impossible on their system, and they don't have enough instructors, so it's hard to get in.  And if you miss a class you have to make up exactly the same class in a different session, which can take months.  Very frustrating experience.  4 months later still trying to get the driving lessons scheduled. Read Less

Our experience with Top Driver has been horrific.  No issue with our first child who learned through them 2 years ago.  This time - poor quality classroom instruction; in-car instructor who took a personal call while driving with our child as well as opened the door to search for his phone while the vehicle was moving; hard to find locations including an instructor who couldn't provide directions because he was new to the area; lost notes on our prior instructor complaint; no call back from the customer service manager; rescheduled make up class in to the wrong session.  Incompetent organization.  Avoid. Read Less

The horrible most driving school....people took my money and did not even show up to teach driving.....this school really scuks....instructors are awful n nonprofessional.....I have no words to describe to them but I can suggest any one to not approach this school at any cost...... Read Less

I am a bit unique as a driving student in that I am 62 and a  stroke victim returning to driving, not a typical student. I can't say enough about my instructor, George. He was kind, respectful and considerate. More important is that George was an outstanding, skilled and caring professional. I have recently been able to pass the complex and tine consuming post-stroke back to driving test. The skills I acquired/regained will serve me well as I reclaim my driving skills. Kudos to George! Read Less

Some of the ladies you speak with on the phone who help schedule lessons (and charge you outrageous fees for every possible misstep, such as late arrival to a lesson) are pleasant, but that's the only positive I can think of for this place.  Top Driver offers NONE of the features and services we took for granted at the well-established school our older children attended. My experience is with the Highland Park location, but the program is run through a general corporate website and 800 number, so I would expect the same overpriced, charge-you-at-every-turn mindset no matter the location.   My advice is to steer well clear of Top Driver. Read Less

Jan,You are correct.  This place is a nightmare.  I had the exact same experience at the Wilmette location.  They are unethical and flat out liars.  I only wish I had read your review before I signed up my son and found ourselves neck deep.  I would strongly advice against using this service!!! Read Less

The instructors are great at this school, they really make the kids comfortable behind the wheel. The corporate company however is a different story, they are very rude on the phone, they have a 48 hour cancellation policy for you but not for themselfs. (If you need to cancel last minute because your kid has a school/life/sports conflict and it cost you $40.00 they miss your appointment oopps!) There website has a lot of issues with sign up/cancellation - I canceled on line and it didn't go through - though I found out when they called stating that my son had "missed" the appointment and I would have to pay the fee before he could drive again!!! My daughter did Addams in Highwood, we loved them, we didnt have 1 complaint - but as they have been around forever and there facility is older we thought that we would try the new kids in town as their place was nice and newly polished...well it will stay polished due to the amount of extra money that they charge you - they can afford to do more to keep the place up. Don't  go here unless you really want to get frustrated with extra charges, like having to wait a long time in between lessons because they dont have enough driving instructors, or want your kids to get picked up from school - no of these were an issue with AAdams- and as we all have a choice on where to spend our money I would keep it with the company that has been in business in Highland Park for 20+ years vs the new guys that only wants your money. Read Less

Top driver is irresponsible & knows nothing of customer service!  The instructor didn't bother to show up to one of the classes and the company didn't return my call.  Another parent spoke with someone and they actually tried to make it our fault...?  Then they told the kids that they didn't have to make up the class since they "talked about driving" for the 30 minutes that they waited outside a locked storefront. (wink!)  So that counted for a class.    Some kids were dropped off and had no way of contacting parents for pick up and sat there until 9 pm.   They don't seem to know how to use a calendar, because I've been told twice incorrect dates for lessons. They have rescheduled all but one "behind the wheel" because their instructors keep quitting... Not a good sign.  Avoid Top Driver like the plague! Read Less