** BUYER BEWARE **
I have requested a refund from Milner Driving School and they have refused. I have not received any services from the school or signed any contracts obligating me to these fees.
O... Read More
** BUYER BEWARE **
I have requested a refund from Milner Driving School and they have refused. I have not received any services from the school or signed any contracts obligating me to these fees.
On December 12, 2017 I called Milner Driving school to sign up my son for driving classes. I enrolled for classroom training, driving instruction and signed up for the final driving test. At this time I was NOT told that all sales were final. I did all of this during the busy holiday season and realized after speaking with my son later that there were conflicts with his robotics program and SAT tutoring.
On December 15, 2017 I called to cancel the classes. I saw that other driving schools were offering courses over the holidays that would better work with our schedule. When I called Milner Driving School to cancel they told me that they do not give refunds. This caught me off guard and when I inquired further they offered to move the dates for instruction. These dates however were unacceptable to me because it would take many months before my son would be able to get his driving license. I let them know that these dates would not work and they insisted they would not give a refund. I told them that I needed to process this information and would be getting back in touch.
On December 20, 2017 I called Milner Driving School again to tell them that I was definitely canceling and still expected a refund. I had received their contract in the mail and it did plainly state that they did not give refunds, but I had not signed this contract. They said that they would discuss this with Mr. Milner and have him get in touch. Mr. Milner never called me. Instead I received an e-mail with this message:
Good Morning Mrs. Friedman,
Susan talked with me about your enrollment. When you enrolled in our school we discussed that all transactions are final.
We do not have a refund policy, Please let me know if we need to change any dates to fit Andrews schedule.
Kind Regards,
Sara Toth
Milner Driving School
I replied to them that I viewed this as unacceptable and still expected a refund. They had no signed contract from me and I had already signed my child up with classes at another driving school. I was not aware of the policy when I signed up.
It has been 6 days and I have received no response to my e-mail and have never been contacted by Mr. Milner.
Milner Driving School has no signed legal documents stating that I agree to their terms and conditions (specifically the policy of no refunds). I promptly called the school as soon as I realized there was issue with scheduling and at this time did not know about their policy (our classes weren’t even beginning for a month). The Milner Driving School loses nothing with my cancellation however I am out a lot of money with absolutely no services rendered.
I have filed a complaint with the Better Business Bureau. Read Less
Tripp Wood
29 Aug 2017
REPORT
The man himself taught me how ignorant I really was. Five stars.
my music
19 Jun 2017
REPORT
Kathryn Lee
18 Jun 2017
REPORT
learned a lot and very entertained.
Saurabh Gajjar
9 Aug 2010
REPORT
I called to get information. She greeted well but as soon as I started talking about lessons, she said there is no one to help and give a call at 9 AM tomorrow. I called at 2 PM for Christ's sake.
A Google User
14 Mar 2009
REPORT
I called to get information and the woman who answered asked if we were referred by a friend. When I told her that I found their name online and was interested in their services, she told me in a VER... Read More
I called to get information and the woman who answered asked if we were referred by a friend. When I told her that I found their name online and was interested in their services, she told me in a VERY rude manner that she could not help me and actually hung up on me when I asked how to go about getting a referral. I would NEVER refer or accept a referral after the way my phone call was handled. Read Less
** BUYER BEWARE **
I have requested a refund from Milner Driving School and they have refused. I have not received any services from the school or signed any contracts obligating me to these fees.
O... Read More
** BUYER BEWARE **
I have requested a refund from Milner Driving School and they have refused. I have not received any services from the school or signed any contracts obligating me to these fees.
On December 12, 2017 I called Milner Driving school to sign up my son for driving classes. I enrolled for classroom training, driving instruction and signed up for the final driving test. At this time I was NOT told that all sales were final. I did all of this during the busy holiday season and realized after speaking with my son later that there were conflicts with his robotics program and SAT tutoring.
On December 15, 2017 I called to cancel the classes. I saw that other driving schools were offering courses over the holidays that would better work with our schedule. When I called Milner Driving School to cancel they told me that they do not give refunds. This caught me off guard and when I inquired further they offered to move the dates for instruction. These dates however were unacceptable to me because it would take many months before my son would be able to get his driving license. I let them know that these dates would not work and they insisted they would not give a refund. I told them that I needed to process this information and would be getting back in touch.
On December 20, 2017 I called Milner Driving School again to tell them that I was definitely canceling and still expected a refund. I had received their contract in the mail and it did plainly state that they did not give refunds, but I had not signed this contract. They said that they would discuss this with Mr. Milner and have him get in touch. Mr. Milner never called me. Instead I received an e-mail with this message:
Good Morning Mrs. Friedman,
Susan talked with me about your enrollment. When you enrolled in our school we discussed that all transactions are final.
We do not have a refund policy, Please let me know if we need to change any dates to fit Andrews schedule.
Kind Regards,
Sara Toth
Milner Driving School
I replied to them that I viewed this as unacceptable and still expected a refund. They had no signed contract from me and I had already signed my child up with classes at another driving school. I was not aware of the policy when I signed up.
It has been 6 days and I have received no response to my e-mail and have never been contacted by Mr. Milner.
Milner Driving School has no signed legal documents stating that I agree to their terms and conditions (specifically the policy of no refunds). I promptly called the school as soon as I realized there was issue with scheduling and at this time did not know about their policy (our classes weren’t even beginning for a month). The Milner Driving School loses nothing with my cancellation however I am out a lot of money with absolutely no services rendered.
I have filed a complaint with the Better Business Bureau. Read Less
Tripp Wood
29 Aug 2017
REPORT
☆☆☆☆☆
REPORT
The man himself taught me how ignorant I really was. Five stars.
my music
19 Jun 2017
REPORT
☆☆☆☆☆
REPORT
Kathryn Lee
18 Jun 2017
REPORT
☆☆☆☆☆
REPORT
learned a lot and very entertained.
Saurabh Gajjar
9 Aug 2010
REPORT
☆☆☆☆☆
REPORT
I called to get information. She greeted well but as soon as I started talking about lessons, she said there is no one to help and give a call at 9 AM tomorrow. I called at 2 PM for Christ's sake.
A Google User
14 Mar 2009
REPORT
☆☆☆☆☆
REPORT
I called to get information and the woman who answered asked if we were referred by a friend. When I told her that I found their name online and was interested in their services, she told me in a VER... Read More
I called to get information and the woman who answered asked if we were referred by a friend. When I told her that I found their name online and was interested in their services, she told me in a VERY rude manner that she could not help me and actually hung up on me when I asked how to go about getting a referral. I would NEVER refer or accept a referral after the way my phone call was handled. Read Less