This whole process would work better if the rules/system didn't seem so arbitrary. Here's the backstory: so on one day I attempt to schedule a series of driving lessons on the DS app and it makes me w... Read More
This whole process would work better if the rules/system didn't seem so arbitrary. Here's the backstory: so on one day I attempt to schedule a series of driving lessons on the DS app and it makes me wait 4 days between sessions; okay, I wish there was some leniency considering the fact that I am scheduling for an 18 year old, but I can play along. Then, after my daughter's 5 week trip out of town I went into the DS app again and tried to schedule her last few driving sessions BUT the system tells me that I have to wait 10 days between sessions. This isn't the first time that the driving school has presented conflicting information (teacher says one thing; phone lady says another, driving teacher says totally different thing...Drive Scout app has a mind of its own...)
Lovely. And of course it was 4 minutes after closing time, so I have to wait until Monday for a call back...surely resulting in all of the available spots being gone. We need to get this driving thing rolling, but this whole experience has turned it into nothing more than a mucky puddle of yuck.
And, speaking of talking to them, yikes...I don't relish that idea at all. My previous conversations with them have been with a rude person (if you're old enough you'll understand the term 'battle axe')...ALWAYS. In fact, I can still feel the sting from the last 2 times I had to call there. I don't see how a curt and anti-customer-service oriented response or tone can build a strong presence in the community...yuck (I feel like the unworthy scalawag who is interrupting her highness' afternoon tea). Maybe that's the new way of doing business here, who knows.
My first experience with them was regarding a coupon ‘mishap’....I received it in the mail and tried to use it, but it didn't work. When I called (reference comment about battle axe) I was advised that it wasn't supposed to be valid for a few days and essentially 'too bad for you lady' (or 'back to the gutters, you scalawag'). When I asked for someone higher up I was greeted (very kindly, mind you) by a manager (sorry, can't remember her name or title...manager, owner maybe?) She rocked. Apparently the printing company sent it out early & it didn't have any sort of 'start' date. She honored the coupon; of course, because that is a customer service oriented action (I was happy). That was the only positive experience I have had. I can't be the only person that has felt this way.
What ultimately is important is the following. My daughter: loved class, loved the instructor(s), and has had wonderful driving teachers (I loved them too)...which is what one might expect for a $700 driving course (I went free courtesy of my school district). The marring blemish for me has been trying to navigate anything out of the ordinary...like scheduling a class online or (heavens hopefully no…) having to call and speak to someone. I am sorry to say that I should be able to step beyond this whole situation, but I don't seem to be able to....probably because I still have to call and schedule her driving test. I wonder if I will get a different response if I put on a proper British accent (just spent a month with a visiting Brit...I got this) or if I name drop local celebrities, powerful elite, or something? I am probably just digging a grave here with this ranting commentary…oh lawdy, somebody stop me now.
Point is: my kid is happy, so 2 stars are for her ...wait, I'm adding another for the lady who fixed my coupon...so 3 stars are for those experiences...but 2 are GONE because I am so frustrated with this whole situation. Honestly, if the whole place had gone to h@@@ in a hand basket, but they were masters of customer service (a little fluff here, a little perk there, just be NICE) I would sing praises. My issue isn't that there are problems; it’s the way they have been handled....or, the way the nasty tempestuous attitude seeps through the phone….thus far. We'll see what happens next. I am certainly willing to upgrade (or downgrade) my rating @ this juncture because life is a fluid experience. Read Less