Horrible !!!! STEAL YOUR MONEY !!! I had recently COMPLETED the Level 1 DUI course of 12 hours at a cost of $ 277..50 as requested per My Judge and is written on my court papers (my 1st DUI) after the course was over they said there computer was down so I had to call them back in a few days and they will email me my certificate....When I got them on the phone they told me they made a mistake and that I should of taken level 2 class instead of level 1 , which didn't make sense considering it's my first DUI . and I was COURT ORDERED LEVEL 1 class .. They said they don't care what the judge said it was up to them...I said wow , I didn't know they had the power and could over ride a judge but ok. Since it was a misunderstanding I asked if they could apply the 277.50 towards the $ 422.50 for the level 2 class, she said NO we can't sorry. and we don't give refunds , So asked her if somebody completed the 12 hour class they get a certificate right ? she said yes, does it show in your system I completed 3 four hour sessions, 12 in total ? she said yes , so can I have my certificate ?? NO she kept saying.... So they won't give me a certificate and refuse to refund me or credit me for the other class, there screwing me out of my money and my certificate, Because of them my I'm loosing my licence SCUMBAGS !!!! STAY AWAY !!! Read Less

This place is the biggest scam. They basically just want to steal your money they don't care about what happens to you. It's really sad and the places they recommend for treatment after words are even worse! they don't care if their programs make you lose your job they don't care if you can't afford them and the staff is very unhelpful Read Less

These people are a rip off! The women in the office are snotty as hell. They do not give you the right information, then want to charge you $75.00.? First they gave me the wrong address for the evaluation so I showed up the address they gave me. So I was charged $75.00 for a no show? They gave ME the wrong address. Then they reschedule me and I show up at the correct address they told me I need a police report. No one EVER told me I needed one. Of course if they had I would have gotten it. Another $75.00 charge. Is this their way of making money? These people are a rip off! Go somewhere else! These people are Non Profit? Yeah, right! Read Less

Incredibly unprofessional from beginning to end. I reported for a class that was listed at 9am (this was both in writing on their website and confirmed to me over the phone with a human), only to meet an empty building. After six unanswered calls to the office, someone finally let me know the class actually starts at 10am (she also "apologized" that the website and registration showed 9am, acknowledging that this was in fact their error, not mine). I waited over an hour in the rain for someone to show, they were late. The one saving grace of this company is the instructor Judith. She was a caring and gracious counselor who deserves better. Each time I reported back to class, after lunch or a break, there was no one on site and I had to make numerous (8 calls in total, I checked my phone records to confirm) calls to the office to ensure I would not be penalized for their mistakes. Each time I received an "apology", therefore an acknowledgment of further errors on the part of Boca Bay. I can not even quantify the length of time I spent waiting over the course of the weekend, but I will hazard a guess in the two hour range. With the course completed, I returned to do my DRI and evaluation on a Friday. No one in the office knew what they were doing, the general incompetence can not be overstated. Not to mention a complete lack of empathy or urgency. These people have the possibility of creating major consequences in people's lives, and yet treat clients as a burden who are keeping them from smoke breaks or texting (both of which I observed during my appointment). During the evaluation, the woman interviewing me was sighing, rolling her eyes, and otherwise indicating she had better things to do. When it came back that I was recommended for "additional evaluation" (which I was told approximately 95% of people are recommended for!) she informed me this would not affect my early termination of probation, which, it turns out, is incorrect. I feel I was deliberately misinformed in order to "shut me up" and get me out of the office. Additionally, I did not even receive my completion certificate, and I was given the excuse that no one "knew how to do it" and it was a "new office". I was told it would be mailed to me from the main office in Deerfield. I explained the urgency, as I had a meeting with my P.O. on Thursday. I called to follow up on Monday and was told that it was DEFINITELY mailed. When I still had not received, I called Wednesday, and was told once again that it was mailed to me. I arrived for my probation meeting early (8:45 am) on Thursday in order to go to the Boca Bay office (right downstairs, hours of operation are listed as 8:00am - 4:30pm) and try to obtain, LO AND BEHOLD, no one was there. Late again I suppose. I had to report to probation with a faxed copy of my certificate. I advised my probation officer to never recommend Boca Bay again, as their standard operating procedure seems to be "Who Cares? It's not our lives!". Let me rephrase that. AT BEST, they simply don't care. In my case, they were actively late numerous times, they actively decreased my chances of early termination, and they deliberately misinformed me in order to avoid answering a question, AKA doing their job. Avoid at all costs. Read Less