My son went through the course for his permit, scored 100 on his practice tests but failed the exam twice at the DMV. I thought it was him but the instructor says that their practice tests are useless for studying for the exam and the questions are outdated. I contacted customer service and they said. " The practice test are not the same as the questions that are given at the DMV, the questions are for practice and not a main resource to pass the exam. " So what good is the course or tests if they don't help you pass the test. Basically once you do the course, you can not get a refund or any help, so they get your money and you are left studying new material and paying more at the DMV, Look for a different company, this one is terrible! Read Less