Castle Rock Cruisers-Driving
Castle Rock, Colorado
Reviews
Tabitha McKee
2 May 2018
REPORT
Do not use this company!! There are too many better options out there. Our initial experience with the classroom sessions went smooth. Easy to register online and class times were easy and straight...
Do not use this company!! There are too many better options out there. Our initial experience with the classroom sessions went smooth. Easy to register online and class times were easy and straight forward. The problems start when you want to call to schedule drive times. They tell the kids to make these calls themselves because they should start being responsible. Problem is, this company NEVER answers the phone during business hours. My son would call after school and leave messages and they would either not return the call or return the call during school hours and just leave him a message to call back. So I took control and started trying to call to schedule the appts. Same problem.... No one ever answers and its hit or miss if you get a call back. If you miss the call when they call back, then tag - your it. They leave you a message to call them back and the insanity starts all over. We are 2 mths into this calling back and forth and have yet to actually talk to someone live on the phone to schedule a driving appt. Go somewhere else if you need a driving school. It is just too frustrating to work with this company to make it worth your time. They obviously do NOT put the customer first.... especially after they already have your money.
Apryl Rupp
22 Nov 2017
REPORT
We scheduled a driving appointment for our daughter. The instructor never arrived. We called and left a message to inquire about the missed lesson. We did not receive a call back. We attempted to call...
We scheduled a driving appointment for our daughter. The instructor never arrived. We called and left a message to inquire about the missed lesson. We did not receive a call back. We attempted to call several more times and left a message. We still have not received any response. In fact, have not on a single occasion, had anyone actually answer the phone when we have called.
M N
18 Jul 2017
REPORT
^^UPDATE: Update on Cruisers driving school... talked to the owner. Apparently, there was an administrative error with dates. They're happy to honor the rest of her training. Problem solved.^^
Parent...
^^UPDATE: Update on Cruisers driving school... talked to the owner. Apparently, there was an administrative error with dates. They're happy to honor the rest of her training. Problem solved.^^
Parents who need to schedule driver's training for their teens, avoid Cruisers!!! My daughter tried to call them for 2 weeks to schedule her on the road hours. She took the classroom portion July 2016. They finally call her back today and because it's 2 days over her "anniversary", they want $50/hr + testing fees (over $300!!!). This is ridiculous!
Jan H.
22 Jun 2017
REPORT
We had a one-hour driving appointment set up. We received a text that the instructor was ill. Ok, folks get sick, not a problem. It is a problem, though, when a business cancels your appointment & nev...
We had a one-hour driving appointment set up. We received a text that the instructor was ill. Ok, folks get sick, not a problem. It is a problem, though, when a business cancels your appointment & never contacts you to reschedule. When I called to reschedule the appointment, they never called back. You would think that at a minimum, they would call & recommend another company if they are too busy. I just hate having to chase companies to try & do business.So, only contact Cruisers if you want to take a chance on them deciding whether to even call you back.
Tim May
16 Mar 2017
REPORT
Paid our money and they have not shown up for appointments 2 times last 2 months. Don't answer phone or return calls.
Jennifer Townsend
9 Dec 2016
REPORT
I have now had 3 teens go through Cruisers teen driving. Service is outstanding, response time is minimal and most importantly they ensure our teens are road ready. I like that they now offer online t...
I have now had 3 teens go through Cruisers teen driving. Service is outstanding, response time is minimal and most importantly they ensure our teens are road ready. I like that they now offer online training for the classroom work. I would recommend their services.
Harriett Onken
26 Sep 2016
REPORT
Never answer the phone. Do not return calls timely. Closed during normal listed hours. Very misleading on how the program works.
J B.
5 Aug 2016
REPORT
So impressed with Cruisers! We were looking for the first available appointment. I'm so glad I called around as we don't live in Castle Rock. The tester took time out of her personal schedule to meet ...
So impressed with Cruisers! We were looking for the first available appointment. I'm so glad I called around as we don't live in Castle Rock. The tester took time out of her personal schedule to meet us within 30 minutes (on a Friday afternoon!). $40 fee was also a plus. No matter where you live, check your options here if you want quick, professional service. Thank you, Cruisers!
Julie Kelly
25 Sep 2015
REPORT
I didn't have any trouble getting appointments scheduled. The class was quick and the drive times were easy to get and I could pick times that were convenient for me. I loved the fact that my child co...
I didn't have any trouble getting appointments scheduled. The class was quick and the drive times were easy to get and I could pick times that were convenient for me. I loved the fact that my child could be picked up from anywhere and dropped off where I needed him to be. Very convenient! He passed both written and driving test on his first try. I recommend teen cruisers and have referred friends. Very happy with them!
Sandy P.
16 Aug 2015
REPORT
Amazing experience with the cruisers. Called to get my daughters driving test done. One month wait at the DMV and no wait at cruisers made things easier for us. Thank you and Cruisers will make sur...
Amazing experience with the cruisers. Called to get my daughters driving test done. One month wait at the DMV and no wait at cruisers made things easier for us. Thank you and Cruisers will make sure we pass on the info to others who want to get their drivers license..
Rafe B.
30 May 2014
REPORT
I'm surprised a local, family owned business would take our money and never call us back. Our son attended the classroom portion during spring break. He said it was informative and he enjoyed the expe...
I'm surprised a local, family owned business would take our money and never call us back. Our son attended the classroom portion during spring break. He said it was informative and he enjoyed the experience. The first one hour drive time was scheduled fairly easily and he did well. After several calls to schedule, the second drive time was a disaster. The guy from Cruisers picked up our son at the house and asked if he minded if he would help run errands. The car had a broken window, so they went to go and pick up another car. After driving for a while, they went and picked up another student (so much for one-on-one time). The guy from Cruisers asked our son if he minded only getting 45 minutes drive time, but said he would be credited for an hour. The young gal they picked up took the wheel. Apparently she had little drive time, as she admitted. With my son in the back seat, the new student promptly ran a stop sign and they were nearly broadsided in an intersection. He was dropped off at the house without further incident. Our son had difficulty getting someone to call him back to schedule the third drive time. Finally, an appointment was made, but Cruisers failed to show up for the appointment. After several calls to Cruisers, no one has called back. Cruisers' website informs readers that emails probably won't be returned, so leaving a voice mail would be the best way to contact them. We are very disappointed and frustrated. Our son has four more hours to complete the requirement. It doesn't look to me that that will happen anytime soon. I would NOT recommend Castle Rock Cruisers to anyone. My next stop is to file a complaint with the BBB. At this point, I consider their inability to fulfill their agreement with us to be theft. SHAME ON CRUISERS- a local, family-owned business.
Book an Appointment
Online booking unavailable
Please call
(303) 660-3456
Business Hours
Monday
Mon
09:00AM-17:30PM
Tuesday
Tue
09:00AM-17:30PM
Wednesday
Wed
09:00AM-17:30PM
Thursday
Thu
09:00AM-17:30PM
Friday
Fri
09:00AM-17:30PM
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Castle Rock Cruisers-Driving
Castle Rock, Colorado
Business Hours
Monday
09:00AM-17:30PM
Tuesday
09:00AM-17:30PM
Wednesday
09:00AM-17:30PM
Thursday
09:00AM-17:30PM
Friday
09:00AM-17:30PM
Reviews
Tabitha McKee
2 May 2018
Do not use this company!! There are too many better options out there. Our initial experience with the classroom sessions went smooth. Easy to register online and class times were easy and straight...
Do not use this company!! There are too many better options out there. Our initial experience with the classroom sessions went smooth. Easy to register online and class times were easy and straight forward. The problems start when you want to call to schedule drive times. They tell the kids to make these calls themselves because they should start being responsible. Problem is, this company NEVER answers the phone during business hours. My son would call after school and leave messages and they would either not return the call or return the call during school hours and just leave him a message to call back. So I took control and started trying to call to schedule the appts. Same problem.... No one ever answers and its hit or miss if you get a call back. If you miss the call when they call back, then tag - your it. They leave you a message to call them back and the insanity starts all over. We are 2 mths into this calling back and forth and have yet to actually talk to someone live on the phone to schedule a driving appt. Go somewhere else if you need a driving school. It is just too frustrating to work with this company to make it worth your time. They obviously do NOT put the customer first.... especially after they already have your money.
Apryl Rupp
22 Nov 2017
We scheduled a driving appointment for our daughter. The instructor never arrived. We called and left a message to inquire about the missed lesson. We did not receive a call back. We attempted to call...
We scheduled a driving appointment for our daughter. The instructor never arrived. We called and left a message to inquire about the missed lesson. We did not receive a call back. We attempted to call several more times and left a message. We still have not received any response. In fact, have not on a single occasion, had anyone actually answer the phone when we have called.
M N
18 Jul 2017
^^UPDATE: Update on Cruisers driving school... talked to the owner. Apparently, there was an administrative error with dates. They're happy to honor the rest of her training. Problem solved.^^
Parent...
^^UPDATE: Update on Cruisers driving school... talked to the owner. Apparently, there was an administrative error with dates. They're happy to honor the rest of her training. Problem solved.^^
Parents who need to schedule driver's training for their teens, avoid Cruisers!!! My daughter tried to call them for 2 weeks to schedule her on the road hours. She took the classroom portion July 2016. They finally call her back today and because it's 2 days over her "anniversary", they want $50/hr + testing fees (over $300!!!). This is ridiculous!
Jan H.
22 Jun 2017
We had a one-hour driving appointment set up. We received a text that the instructor was ill. Ok, folks get sick, not a problem. It is a problem, though, when a business cancels your appointment & nev...
We had a one-hour driving appointment set up. We received a text that the instructor was ill. Ok, folks get sick, not a problem. It is a problem, though, when a business cancels your appointment & never contacts you to reschedule. When I called to reschedule the appointment, they never called back. You would think that at a minimum, they would call & recommend another company if they are too busy. I just hate having to chase companies to try & do business.So, only contact Cruisers if you want to take a chance on them deciding whether to even call you back.
Tim May
16 Mar 2017
Paid our money and they have not shown up for appointments 2 times last 2 months. Don't answer phone or return calls.
Jennifer Townsend
9 Dec 2016
I have now had 3 teens go through Cruisers teen driving. Service is outstanding, response time is minimal and most importantly they ensure our teens are road ready. I like that they now offer online t...
I have now had 3 teens go through Cruisers teen driving. Service is outstanding, response time is minimal and most importantly they ensure our teens are road ready. I like that they now offer online training for the classroom work. I would recommend their services.
Harriett Onken
26 Sep 2016
Never answer the phone. Do not return calls timely. Closed during normal listed hours. Very misleading on how the program works.
J B.
5 Aug 2016
So impressed with Cruisers! We were looking for the first available appointment. I'm so glad I called around as we don't live in Castle Rock. The tester took time out of her personal schedule to meet ...
So impressed with Cruisers! We were looking for the first available appointment. I'm so glad I called around as we don't live in Castle Rock. The tester took time out of her personal schedule to meet us within 30 minutes (on a Friday afternoon!). $40 fee was also a plus. No matter where you live, check your options here if you want quick, professional service. Thank you, Cruisers!
Julie Kelly
25 Sep 2015
I didn't have any trouble getting appointments scheduled. The class was quick and the drive times were easy to get and I could pick times that were convenient for me. I loved the fact that my child co...
I didn't have any trouble getting appointments scheduled. The class was quick and the drive times were easy to get and I could pick times that were convenient for me. I loved the fact that my child could be picked up from anywhere and dropped off where I needed him to be. Very convenient! He passed both written and driving test on his first try. I recommend teen cruisers and have referred friends. Very happy with them!
Sandy P.
16 Aug 2015
Amazing experience with the cruisers. Called to get my daughters driving test done. One month wait at the DMV and no wait at cruisers made things easier for us. Thank you and Cruisers will make sur...
Amazing experience with the cruisers. Called to get my daughters driving test done. One month wait at the DMV and no wait at cruisers made things easier for us. Thank you and Cruisers will make sure we pass on the info to others who want to get their drivers license..
Rafe B.
30 May 2014
I'm surprised a local, family owned business would take our money and never call us back. Our son attended the classroom portion during spring break. He said it was informative and he enjoyed the expe...
I'm surprised a local, family owned business would take our money and never call us back. Our son attended the classroom portion during spring break. He said it was informative and he enjoyed the experience. The first one hour drive time was scheduled fairly easily and he did well. After several calls to schedule, the second drive time was a disaster. The guy from Cruisers picked up our son at the house and asked if he minded if he would help run errands. The car had a broken window, so they went to go and pick up another car. After driving for a while, they went and picked up another student (so much for one-on-one time). The guy from Cruisers asked our son if he minded only getting 45 minutes drive time, but said he would be credited for an hour. The young gal they picked up took the wheel. Apparently she had little drive time, as she admitted. With my son in the back seat, the new student promptly ran a stop sign and they were nearly broadsided in an intersection. He was dropped off at the house without further incident. Our son had difficulty getting someone to call him back to schedule the third drive time. Finally, an appointment was made, but Cruisers failed to show up for the appointment. After several calls to Cruisers, no one has called back. Cruisers' website informs readers that emails probably won't be returned, so leaving a voice mail would be the best way to contact them. We are very disappointed and frustrated. Our son has four more hours to complete the requirement. It doesn't look to me that that will happen anytime soon. I would NOT recommend Castle Rock Cruisers to anyone. My next stop is to file a complaint with the BBB. At this point, I consider their inability to fulfill their agreement with us to be theft. SHAME ON CRUISERS- a local, family-owned business.
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