First driving experience for my daughter driving the Mustang left her a little unimpressed and disgruntled. Seems to be a personality conflict with the instructor more than anything else, so I called ... Read More
First driving experience for my daughter driving the Mustang left her a little unimpressed and disgruntled. Seems to be a personality conflict with the instructor more than anything else, so I called to schedule her next appointment and voiced my concerns to the owner Jody and asked that we schedule the follow up appointments with only her, she agreed. An hour before my daughters 2nd appointment I received a call to inform me that Jody was at the DMV in Napa and didn't think she would make it to Vacaville in time for the appointment, she offered me a later time or to reschedule to another day. I chose another day, the following Monday. The next day I received another call from her that she had a scheduling conflict and would I be willing to reschedule to another day. Sure, no problem, schedule for the following Monday. I worked Sunday night and came home that Monday to sleep, when I woke up my daughter informed me that Astar was trying to contact her to resch her appointment because they had a cancellation earlier in the day, but it was with the other instructor who she did not care for. Several "texts" went back and forth and her final text stated no, she was not available in the day, she already had an appointment that evening. Miscommunication on their part, they thought she was cancelling her appointment. About 15 minutes after her originally scheduled appt time I called Astar to question if they were coming. The office girl that answered the phone told me she would call Jody but she thought she was already ion her way home. I received a phone call back from the office girl and was told that Jody had "texted" her back and told her my daughter had cancelled her appt, the night before! I didn't want to get into it with the poor office girl so I told her to have Jody call me. When Jody calls back she states that she made a mistake, my daughter did not call to cancel, another customer had and she was sorry. I told her my disappointment in her customer service and that I would not be continuing with the driving classes through her company. She offered to come that night for the driving lesson but would not get to us until 7:00 or later, or we could reschedule for the next morning at 7:30. Totally unacceptable to me, such a blatant disregard of our time, she also offered to pay for her driving lesson with another school but at this point I just wanted to be done with them, my trust was lost. To top it off she had the original driving instructor call me back and try to tell me that my daughter had "texted" him that she was canceling her appt when that is not what the text had said. Adding fuel to the fire by having this man call me was not in their best interest, I was furious. If you don't mind disrespect for your time and concerns and a company that functions through their use of cell phones please pick this company to teach your teenager how to drive, if you want a truly great driving experience that cares about your time and your child call Formula one driving school in Vacaville, excellent instruction, customer service, and my daughter did so well on her driving test she only missed 1 Read Less