I had my first lesson this afternoon. Everything went pretty well - my driving instructor was very patient and responsible. At the end of the lesson, he told me that he preferred me to pay for each le... Read More
I had my first lesson this afternoon. Everything went pretty well - my driving instructor was very patient and responsible. At the end of the lesson, he told me that he preferred me to pay for each lesson individually, which according to him is $75 each class because my zip code is close to the company and I was eligible for a discounted package, which would be $225 total for three classes. So after the lesson, I called the receptionist, Raoul, trying to pay for my lesson.I told him exactly what the instructor told me: to pay for an individual lesson, and I wanted to confirm whether it was $75 each lesson for my circumstance. But Raoul got very aggressive and said I was trying to pay less than I owed, because apparently, each individual lesson is $90 without a package. He continued yelling at me and kept cutting me off when I tried to explain. I tried to explain to him that I didn't want to take advantage of the driving school, nor did I want to give him any trouble - I just wanted to confirm what the right price for one individual lesson is. But he wouldn't listen, and when I asked him why he is treating me in such an awful matter, he said, and I quote: "I knew the moment you called that you were trying to take advantage of us. This is America, this is how American capitalism works. I am trying to teach you a lesson, this is not some BANANA COUNTRY. This is America, and that's how things work here."He also said I was wasting his time and that I was trying to stop him from making money from other customers. Then he put me on hold TWO TIMES, each for several minutes while he answered calls from other customers.I was so shocked by what he said. During our conversation he showed no respect, nor any professionalism. At the end of the call, he told me that $75 per lesson was okay. But it wasn't my purpose to negotiate the price down, and I felt humiliated. I don't know what the whole deal about "America" or "banana country" was about. Is it because I have an Asian name? Unfortunately, although I had a great time learning from my instructor, I will have to switch to another driving school. Read Less