BUYER BEWARE!!! The whole experience with S Pass Driving School was Very unprofessional. It started from when I first called, got the information necessary and made appointments back to back for my da... Read More
BUYER BEWARE!!! The whole experience with S Pass Driving School was Very unprofessional. It started from when I first called, got the information necessary and made appointments back to back for my daughter to learn how to drive. When I called to confirm her first appointment, I was told by Adriana that she only had one appointment booked for her and she would try to squeeze her in if she had any cancellations. Strike 1! Driving Instructor, Angie, who is also the Owner of this school was late 15 minutes to my daughter's first driving lesson and was very nonchalant about it. Strike 2! My daughter kept asking Angie questions about her driving and she noticed Angie was Texting "several times" during the lesson. Yes Texting!!! Strike 3! My daughter felt uncomfortable from the very beginning because she felt Angie was not paying attention to her driving at all. She kept asking her questions but felt Angie was not paying attention and was not teaching her correctly. Angie also kept instructing my daughter to do the same thing over and over and there was not enough clarification from Angie on points my daughter was asking related to her driving lesson. After the lesson was over, my daughter received a text via cell asking her what she thought about the lesson, it mentioned questionnaire was "Confidential" so my daughter proceeded to answer the questions honestly and mentioned the above and that she was not happy with the lesson and felt Angie did not teach her anything at all. She was trying not to get Angie in trouble as she did not know she was the Owner back then. That same day, I receive a call from Angie, telling me she had seen my daughters questionnaire and that she did not want to teach her anymore. She proceeded to tell me about my daughter's review word for word and she was not happy my daughter wrote that review and she cancelled her lessons right away. I did not know what was going on as I had not talked to my daughter yet about what happened that day so I told her to let me talk to her and that I would call her back but Angie insisted she did not want to teach her anymore. It was obvious by her tone that she was mad my daughter wrote that feedback about her. A few days later I called and spoke with Adriana about all this, asked to speak to the owner and she refused to give me any information. Finally after insisting, she told me Angie was the owner. She told me that the only reason Angie was texting was to confirm her appointments with my daughter because she said my daughter asked her when her next appointment was, which made no sense since Adriana had already told me she only had her down for One lesson and my daughter knew that. Even if that was the case, Angie is the instructor and should have told my daughter that she would check "after" the lesson was over and not text "during" the lesson when we were paying her to give her a driving lesson and not text. Adriana also proceeded to Excuse Angie for being late and said that she did make up the time and gave her 15 minutes at the end, which is true, but she did not understand the point, which was that it was Very Unprofessional for her to be late at all. I was late to work 15 minutes because I was waiting for her to show up, who pays for my time? Long story, short: Do NOT USE this Driving School as it is not a professional company to deal with at all. I did ask for my money back and they refused stating she got her lesson. My point was that this was NOT A LESSON AT ALL since Angie was NOT paying attention to my daughter's driving nor did she teach her anything, it was a waste of time and money!! By the way, there is a review from August 2016 that also complained about instructor being late a few times. I honestly believe that most of the reviews for this school are Not legitimate. BUYER BEWARE!! Read Less