HIGHLY NOT RECOMMENDEDTheir service is honestly the worst I have ever experienced from any driving instruction school. On the website, the contacts provided tells you that there are 2 phone numbers an... Read More
HIGHLY NOT RECOMMENDEDTheir service is honestly the worst I have ever experienced from any driving instruction school. On the website, the contacts provided tells you that there are 2 phone numbers and a text number. The text number goes directly to one of their instructors named Martha. She really is not the best communicator because she makes a lot of assumptions, is not the best listener, and is not organized. She had red flags from the start. First, it was really hard to set up a time for the lesson, because communicating a good time with her was super inefficient since she would send 2 random times first and then proceed to ask what time works for you. Then on the day of the scheduled lesson, she was 2 hours late and I had to contact her first to figure out what was going on. She blamed the front office, but that was not understandable since I contacted her directly. During the lesson, she was very disorganized as she was constantly looking for her stuff and she seemed like she had other agendas on her mind cause while I was trying to follow what she was telling me to do, she would also plug how she will teach anyone, her experience, and asking me about my younger brother. Like hello, I am your current student She had me stop for her to go to the restroom costing me 20 minutes of my lesson time, since we left at 5PM and came back at 7PM. Right at the end is when she says "I need $110 for this single lesson." That's when I caught on she did not understand that I wanted the promo. I told her that there was a misunderstanding, and her response was to pay her now and call the office tomorrow to fix this (She assured me it could be fixed).She had texted me that there was a promo for the Riverside area where you could get 6 hours behind the wheel for $249. I had confirmed that this was the deal I wanted, but she had somehow confused me wanting the promo with only wanting a single lesson. All she told me was that it would be $110 for the first lesson. I thought she was telling me to pay in payments, but it was actually a misunderstanding. When I called the main office, the girl over the phone told me there was nothing that could be done because I was enrolled for single lessons and I was constantly told that the website establishes that once enrolled, you cannot change it. I had another lesson scheduled right after this. Right before the scheduled time, Martha called me and asked me if I was still doing the lesson. She then proceeds to tell me the fix cannot be done because on the website, it says so. I reminded her of what she had previously said to me, and for about 20 minutes, she continuously tried to convince me she did not say it could be fixed and that she was right. I genuinely tried to work it out with her but her responses kept revolving around it being completely on me, that she needs to pay for bills, and finally came to telling me to find somewhere else cause they are cheaper. The whole reason I contacted this place was because they had the best price deal. As a working girl, I understand the hustle to pay the bills, but if this was just a service as she kept telling me, it was not good, and I'm upset my money I earned from my minimum wage job went to this.This review is one of the longest I have ever written, but it was necessary to express my frustration with a place that cost me my hard earned money from bad communication. From seeing other reviews, it is very clear that Martha is caring and can teach, but you also have to take into consideration that she is not a great communicator, disorganized, and her lessons are only effective if you are aware of what you need to work on. None of the staff is great at communication actually. This place just really needs to take the time to work on their business end, so if you want effective and efficient instruction for a good deal, this is not the place to go. Read Less