I am giving this company one star due to the bad experiences I had throughout my first, and only, driving lesson with them. First of all, you can tell that they care more about squeezing in as many ap... Read More
I am giving this company one star due to the bad experiences I had throughout my first, and only, driving lesson with them. First of all, you can tell that they care more about squeezing in as many appointments as possible in one day than about giving the best, individual attention to their students. I say this because there was another student in the back seat, and the first part of my lesson consisted of driving him back to his home. A student is nervous enough on their first day with an unfamiliar adult, and having another teen there with you in the back seat only adds more to the nerves. Second, my mom observed before we left that the tires were extremely worn down, which I understand can be pretty unsafe. But the most upsetting thing about my experience was the way my rude instructor, Crystal, treated me the whole time. She was extremely impatient, and had me drive in traffic immediately. Her tone was very rude, and would scold me with any little mistake, rather than politely correcting me. Also, her instructions were against better, safe judgment. If I applied some brakes to turn right on a green light, she would tell me to not brake at all and keep going on the gas. I may not have been very experienced at the time, but I know you're not supposed to make a sharp turn at full speed. When we practiced backing up against a curb, she was extremely irritable when I started slow, and had me use the gas. Her rude scolding made me feel more intimidated, and she still had the audacity to tell me to not be so nervous, because "that's what causes accidents". Aside from all this rude behavior, she was very unprofessional. She had the radio on the whole time, and would constantly be texting! And if she wasn't texting, she would be looking up directions on her phone. I recall her telling me to turn left at a particular light, and then suddenly shouting "OH NO NO JUST KIDDING it's the next light!" I definitely felt unsafe and a lack of assurance from this instructor. She had me go on the freeway twice, the second time taking me all the way from Corona to Chino Hills to pick up the second student. Again, this is barely my first driving lesson. We finished my lesson at his house, and I had to go in the back seat while this next student drove me home. I am fortunate enough that my mom willingly paid another amount to a different, more professional company. Even she says it's worth losing the money to Ace if it means I'll be in better hands with better instruction. Please avoid this company, but if you must choose them, avoid their instructor named Crystal. Read Less