9 Reviews

Driving School Services Inc.

Orange, California
Reviews
David R
16 Dec 2017
REPORT
DO NOT USE! Kevin R Cruz is a scammer! This guy requests that all lessons be paid for in advance in cash and then makes it impossible to schedule the last two lessons. After my daughters first less... Read More
DO NOT USE! Kevin R Cruz is a scammer! This guy requests that all lessons be paid for in advance in cash and then makes it impossible to schedule the last two lessons. After my daughters first lesson he said that we should call a couple of weeks before her exam and do the last two then so that everything is fresh. I tried to get the next two lessons scheduled and it took three days just to get in touch with Kevin. When I finally talked to him he said the earliest he could do would be January 4 which was 3.5 weeks away. He requested that I text him the day and date of our appointment that he just scheduled so he would have it. I did just as he asked and also asked that if he had a cancellation to let me know so that we could get done sooner. He said no to letting me know about the cancellation and also denied scheduling the next lesson. After I questioned the length of time for scheduling he called me and yelled at me and said that I had an oddball personality and that I was weird. He then hung up on me before calling back and doing the same all over again. He blocked my number so that I could not call or text him and he continued to call me and say that I love drama and what was my problem etc...... He then cancelled the Jan 4 appointment because I was questioning his practices. He is impossible to talk to, very unprofessional, and is a bully. He makes his first time clients give him a 5 star review while they are on their lesson. If you look at his reviews they almost all 5 star or 1 star because of his tactics. He is taking advantage of his position and having people write these reviews under duress. Kevin R Cruz is not to be trusted with your children or your money. Every complaint that he answers the customers are oddballs, have weird personalities or are just lying. All of the complaints are almost identical and his response to them is the same. Please do your research and do not trust this guy. Do not use Kevin R Cruz or his 20 plus years of experience. He is just a ripoff artist and should not be allowed to be in business. Read Less
Elaine Garcia
14 Dec 2017
REPORT
Horrible customer service.. Just talking to this guy I knew right off it was a no!
Erica Paik
13 Dec 2017
REPORT
The person refused to refund me after cancelling my appointment on the day of and cursed me out DO NOT EVER GO HERE IF YOU DONT WANT TO WASTE YOUR MONEY
Yvette Lomax
14 Oct 2017
REPORT
After reading the reviews and being disrespected on a text for not calling Kevin Cruz back right away to discuss lessons and fees, I am so happy that we didn't deal with this guy. My son has mild auti... Read More
After reading the reviews and being disrespected on a text for not calling Kevin Cruz back right away to discuss lessons and fees, I am so happy that we didn't deal with this guy. My son has mild autism and dealing with strangers is difficult enough any person especially someone with social anxiety. If I had seen or heard any trauma my son would have experienced the way these kids did with this man, all hell would have broke lose. I'm not a parent that takes things lightly or just lets it go. You're very lucky Cruz that you didn't cross my path. I wasn't saved by conducting business with you, you were saved! Read Less
Deena Kanoff
7 Aug 2017
REPORT
KEVIN CRUZ AND HIS NUMEROUS DRIVING SCHOOLS ARE A SCAM! Here is how the scam works: You set an appointment, he requests cash upfront, he tells you he will give you a copy of the contract at the se... Read More
KEVIN CRUZ AND HIS NUMEROUS DRIVING SCHOOLS ARE A SCAM! Here is how the scam works: You set an appointment, he requests cash upfront, he tells you he will give you a copy of the contract at the second lesson. You never get a copy. He has you contact him weeks later for the next appointment, he confirms the time, yet never shows up, does not text he is running late nothing just a no show, until you send him a text, and he insists it was the following week, except he is the one who sent the date and time and we confirmed. He proceeds to show up 1 1/2 hours later and sits out in front of our house, never even letting us know he arrived, in the passenger seat with his barefoot propped up on the dash board. Against every bit of energy I allowed my daughter to take the second lesson, where this inappropriate and unprofessional idiot has my daughter first take him to a car wash, as he explained the kids think the car was is fun? and he said my daughter said it was ok, he never asked her. Second stop he must get a coffee and food (he claims it is to go to the bathroom, then next stop is to get gas, then off to have him make my daughter park on the curb so he has her give him a 5 star rating on google, in fact he writes his own review, tells her to add a few sentences, and then pastes and copies to other websites. we have since removed the 5 star, as she did not want to do this - especially since we were not even done with the program, and she was very upset and crying. She begged me to make sure she did not have to see Kevin Cruz again, had a horrible sleepless night and she was very upset. I insisted she finish out we had one more lesson to go and we would be done. I texted Kevin for a date and time to set up the final 2 hour sessions. Here is the scam...he turns into a complete violent mess, write horrible texted message back and acts out almost dangerous....thats the scam...no one ever makes it to the final 2 hours, which by the way all the 8 driving courses take 3 weeks, this nut takes 4 months....because that is part of the scam. We believe that he may not be certificate as an instructor through the California DMV due to the numerous complaints...thats the scam...he turns it around that it is your fault, you are a horrible parent, you can not read the contract, he didnt appreciate you some complete and utter nonsense, and he bails because he can not work with such an unresponsive and unreasonable parent who lies and makes up stories about him. GO TO YELP IT TELLS THE ENTIRE TRUTH ABOUT THIS SCAM ARTIST. Read Less
ADRIAN Gonsalves
10 Jul 2017
REPORT
This should be a negative star review.... Kevin Cruz doesn't even deserve a star. Worst experience with a business. Kevin Cruz stooped so low as to force my son to give him a 5 star review in order t... Read More
This should be a negative star review.... Kevin Cruz doesn't even deserve a star. Worst experience with a business. Kevin Cruz stooped so low as to force my son to give him a 5 star review in order to get his permit signed. He doesn't return calls or messages, hangs up on you. Cancels appts last minute doesn't even have the courtesy to respond or tell you in advance. He refuses any refunds. Insists you are the one in the wrong. Claims to have apologized while screaming at you On the phone. He left my son in the car at the circle for 20 minutes to take a break. Seriously how is he still in business. This person should not be teaching anyone to drive a car. He actually told my son he had to give him a 5 star review to get his permit signed. Do not use this driving school. If I could give a negative number of stars I would. Read Less
Esther Lee
27 Jan 2017
REPORT
This person "Kevin" was rude! Do NOT use him.
Krusha Patel
30 Nov 2015
REPORT
This driving school was great! Kevin is extremely helpful and determined to make sure all the teens out there strive to be good drivers. I was nervous when I first got behind the wheel, but he was kin... Read More
This driving school was great! Kevin is extremely helpful and determined to make sure all the teens out there strive to be good drivers. I was nervous when I first got behind the wheel, but he was kind enough to teach me what is right and wrong. At points, it was a little tough to get a hold of him, but he wouldn't fail to return our call. My parents chose him for my brother a few years ago, and didn't hesitate to chose him for me! They made a good choice, considering my brother hasn't gotten into any serious accidents or came home with a ticket till this day. Unlike other customers, my family and I had a satisfying experience with Kevin and his teachings! Thank you so much for what you did for my brother and I. Our money did not go to waste and you are a great teacher! I will definitely recommend you to my friends who are in search of a driving instructor. :)Read Less
Frank Starke
11 Jul 2015
REPORT
BEWARE! This guy should be a 1 star. If you read the 2 star reviews you'll wonder why they gave Kevin a 2 star & not a 1 when the service is so horrible. Also, rather than trying to resolve issues Kev... Read More
BEWARE! This guy should be a 1 star. If you read the 2 star reviews you'll wonder why they gave Kevin a 2 star & not a 1 when the service is so horrible. Also, rather than trying to resolve issues Kevin simply blames problems on the parents or students. Read his responses. Not once does he say, I'm sorry for the poor experience you had, let me try to make it right. Instead he complains about his customers and changes his company name & URL to distance himself from overwhelming negative Yelp reviews. My experience. First appointment: Called day of and said he would be late. Called a few hours later to cancel and rescheduled. Second appointment :after picking up my kid he promptly went to the gas station to fill up his car and go to the bathroom. Halfway through the lesson they drove to his house to pick up beach gear so he could save a trip home after dropping off my kid at the end of the lesson. He left my kid in the car with the keys while he ran in and grab his stuff. After calling repeatedly to schedule a second lesson, Kevin returned my call and immediately began to berate me, explaining that it is perfectly reasonable to expect to leave over 7 messages before receiving a call back from him. He told me I was extremely rude and impatient and that he would only deal with my kid moving forward. Since I wanted to quickly complete the class and end this nightmare I complied. Day of second lesson Kevin was a no show. No call or email. I again called him to see if we should wait around or reschedule. After repeated calls once again Kevin called and begin to school me on how rude and incompetent I was. After several minutes of back and forth it was clear my kid could no longer safely ride with with a man that exhibits such disdain toward his student's parent so I asked him for a refund. This set off a whole new level of emotions in Kevin. Perhaps I should give him 2 stars because although he did threaten to "take me to court" if I filed a disputed with pay pal and my credit card company to get my money back, he did not. I got a full refund and was able to complete my kid's lessons somewhere else. This is by far the worse experience I've had with a company in a long time.Read Less
Book an Appointment
Online booking unavailable
Please call
(888) 405-7558
3304 East Chapman Avenue
Orange California 92869
Business Hours
Monday
Mon
08:00AM-21:00PM
Tuesday
Tue
08:00AM-21:00PM
Wednesday
Wed
08:00AM-21:00PM
Thursday
Thu
08:00AM-21:00PM
Friday
Fri
08:00AM-21:00PM
Saturday
Sat
09:00AM-17:00PM
Sunday
Sun
09:00AM-17:00PM
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Driving School Services Inc.

Orange, California
(9)
3304 East Chapman Avenue
Orange California 92869
Monday
08:00AM-21:00PM
Tuesday
08:00AM-21:00PM
Wednesday
08:00AM-21:00PM
Thursday
08:00AM-21:00PM
Friday
08:00AM-21:00PM
Saturday
09:00AM-17:00PM
Sunday
09:00AM-17:00PM
David R
16 Dec 2017
REPORT
DO NOT USE! Kevin R Cruz is a scammer! This guy requests that all lessons be paid for in advance in cash and then makes it impossible to schedule the last two lessons. After my daughters first less... Read More
DO NOT USE! Kevin R Cruz is a scammer! This guy requests that all lessons be paid for in advance in cash and then makes it impossible to schedule the last two lessons. After my daughters first lesson he said that we should call a couple of weeks before her exam and do the last two then so that everything is fresh. I tried to get the next two lessons scheduled and it took three days just to get in touch with Kevin. When I finally talked to him he said the earliest he could do would be January 4 which was 3.5 weeks away. He requested that I text him the day and date of our appointment that he just scheduled so he would have it. I did just as he asked and also asked that if he had a cancellation to let me know so that we could get done sooner. He said no to letting me know about the cancellation and also denied scheduling the next lesson. After I questioned the length of time for scheduling he called me and yelled at me and said that I had an oddball personality and that I was weird. He then hung up on me before calling back and doing the same all over again. He blocked my number so that I could not call or text him and he continued to call me and say that I love drama and what was my problem etc...... He then cancelled the Jan 4 appointment because I was questioning his practices. He is impossible to talk to, very unprofessional, and is a bully. He makes his first time clients give him a 5 star review while they are on their lesson. If you look at his reviews they almost all 5 star or 1 star because of his tactics. He is taking advantage of his position and having people write these reviews under duress. Kevin R Cruz is not to be trusted with your children or your money. Every complaint that he answers the customers are oddballs, have weird personalities or are just lying. All of the complaints are almost identical and his response to them is the same. Please do your research and do not trust this guy. Do not use Kevin R Cruz or his 20 plus years of experience. He is just a ripoff artist and should not be allowed to be in business. Read Less
Elaine Garcia
14 Dec 2017
REPORT
Horrible customer service.. Just talking to this guy I knew right off it was a no!
Erica Paik
13 Dec 2017
REPORT
The person refused to refund me after cancelling my appointment on the day of and cursed me out DO NOT EVER GO HERE IF YOU DONT WANT TO WASTE YOUR MONEY
Yvette Lomax
14 Oct 2017
REPORT
After reading the reviews and being disrespected on a text for not calling Kevin Cruz back right away to discuss lessons and fees, I am so happy that we didn't deal with this guy. My son has mild auti... Read More
After reading the reviews and being disrespected on a text for not calling Kevin Cruz back right away to discuss lessons and fees, I am so happy that we didn't deal with this guy. My son has mild autism and dealing with strangers is difficult enough any person especially someone with social anxiety. If I had seen or heard any trauma my son would have experienced the way these kids did with this man, all hell would have broke lose. I'm not a parent that takes things lightly or just lets it go. You're very lucky Cruz that you didn't cross my path. I wasn't saved by conducting business with you, you were saved! Read Less
Deena Kanoff
7 Aug 2017
REPORT
KEVIN CRUZ AND HIS NUMEROUS DRIVING SCHOOLS ARE A SCAM! Here is how the scam works: You set an appointment, he requests cash upfront, he tells you he will give you a copy of the contract at the se... Read More
KEVIN CRUZ AND HIS NUMEROUS DRIVING SCHOOLS ARE A SCAM! Here is how the scam works: You set an appointment, he requests cash upfront, he tells you he will give you a copy of the contract at the second lesson. You never get a copy. He has you contact him weeks later for the next appointment, he confirms the time, yet never shows up, does not text he is running late nothing just a no show, until you send him a text, and he insists it was the following week, except he is the one who sent the date and time and we confirmed. He proceeds to show up 1 1/2 hours later and sits out in front of our house, never even letting us know he arrived, in the passenger seat with his barefoot propped up on the dash board. Against every bit of energy I allowed my daughter to take the second lesson, where this inappropriate and unprofessional idiot has my daughter first take him to a car wash, as he explained the kids think the car was is fun? and he said my daughter said it was ok, he never asked her. Second stop he must get a coffee and food (he claims it is to go to the bathroom, then next stop is to get gas, then off to have him make my daughter park on the curb so he has her give him a 5 star rating on google, in fact he writes his own review, tells her to add a few sentences, and then pastes and copies to other websites. we have since removed the 5 star, as she did not want to do this - especially since we were not even done with the program, and she was very upset and crying. She begged me to make sure she did not have to see Kevin Cruz again, had a horrible sleepless night and she was very upset. I insisted she finish out we had one more lesson to go and we would be done. I texted Kevin for a date and time to set up the final 2 hour sessions. Here is the scam...he turns into a complete violent mess, write horrible texted message back and acts out almost dangerous....thats the scam...no one ever makes it to the final 2 hours, which by the way all the 8 driving courses take 3 weeks, this nut takes 4 months....because that is part of the scam. We believe that he may not be certificate as an instructor through the California DMV due to the numerous complaints...thats the scam...he turns it around that it is your fault, you are a horrible parent, you can not read the contract, he didnt appreciate you some complete and utter nonsense, and he bails because he can not work with such an unresponsive and unreasonable parent who lies and makes up stories about him. GO TO YELP IT TELLS THE ENTIRE TRUTH ABOUT THIS SCAM ARTIST. Read Less
ADRIAN Gonsalves
10 Jul 2017
REPORT
This should be a negative star review.... Kevin Cruz doesn't even deserve a star. Worst experience with a business. Kevin Cruz stooped so low as to force my son to give him a 5 star review in order t... Read More
This should be a negative star review.... Kevin Cruz doesn't even deserve a star. Worst experience with a business. Kevin Cruz stooped so low as to force my son to give him a 5 star review in order to get his permit signed. He doesn't return calls or messages, hangs up on you. Cancels appts last minute doesn't even have the courtesy to respond or tell you in advance. He refuses any refunds. Insists you are the one in the wrong. Claims to have apologized while screaming at you On the phone. He left my son in the car at the circle for 20 minutes to take a break. Seriously how is he still in business. This person should not be teaching anyone to drive a car. He actually told my son he had to give him a 5 star review to get his permit signed. Do not use this driving school. If I could give a negative number of stars I would. Read Less
Esther Lee
27 Jan 2017
REPORT
This person "Kevin" was rude! Do NOT use him.
Krusha Patel
30 Nov 2015
REPORT
This driving school was great! Kevin is extremely helpful and determined to make sure all the teens out there strive to be good drivers. I was nervous when I first got behind the wheel, but he was kin... Read More
This driving school was great! Kevin is extremely helpful and determined to make sure all the teens out there strive to be good drivers. I was nervous when I first got behind the wheel, but he was kind enough to teach me what is right and wrong. At points, it was a little tough to get a hold of him, but he wouldn't fail to return our call. My parents chose him for my brother a few years ago, and didn't hesitate to chose him for me! They made a good choice, considering my brother hasn't gotten into any serious accidents or came home with a ticket till this day. Unlike other customers, my family and I had a satisfying experience with Kevin and his teachings! Thank you so much for what you did for my brother and I. Our money did not go to waste and you are a great teacher! I will definitely recommend you to my friends who are in search of a driving instructor. :)Read Less
Frank Starke
11 Jul 2015
REPORT
BEWARE! This guy should be a 1 star. If you read the 2 star reviews you'll wonder why they gave Kevin a 2 star & not a 1 when the service is so horrible. Also, rather than trying to resolve issues Kev... Read More
BEWARE! This guy should be a 1 star. If you read the 2 star reviews you'll wonder why they gave Kevin a 2 star & not a 1 when the service is so horrible. Also, rather than trying to resolve issues Kevin simply blames problems on the parents or students. Read his responses. Not once does he say, I'm sorry for the poor experience you had, let me try to make it right. Instead he complains about his customers and changes his company name & URL to distance himself from overwhelming negative Yelp reviews. My experience. First appointment: Called day of and said he would be late. Called a few hours later to cancel and rescheduled. Second appointment :after picking up my kid he promptly went to the gas station to fill up his car and go to the bathroom. Halfway through the lesson they drove to his house to pick up beach gear so he could save a trip home after dropping off my kid at the end of the lesson. He left my kid in the car with the keys while he ran in and grab his stuff. After calling repeatedly to schedule a second lesson, Kevin returned my call and immediately began to berate me, explaining that it is perfectly reasonable to expect to leave over 7 messages before receiving a call back from him. He told me I was extremely rude and impatient and that he would only deal with my kid moving forward. Since I wanted to quickly complete the class and end this nightmare I complied. Day of second lesson Kevin was a no show. No call or email. I again called him to see if we should wait around or reschedule. After repeated calls once again Kevin called and begin to school me on how rude and incompetent I was. After several minutes of back and forth it was clear my kid could no longer safely ride with with a man that exhibits such disdain toward his student's parent so I asked him for a refund. This set off a whole new level of emotions in Kevin. Perhaps I should give him 2 stars because although he did threaten to "take me to court" if I filed a disputed with pay pal and my credit card company to get my money back, he did not. I got a full refund and was able to complete my kid's lessons somewhere else. This is by far the worse experience I've had with a company in a long time.Read Less
Is this your business?
CLAIM IT HERE
Incorrect information? Let us know