The in-classroom portion of this -- held in a crappy/seedy place -- was acceptable. My kid passed the exam for her permit. Everything went downhill from there. We bought three driving lessons. Weekend... Read More
The in-classroom portion of this -- held in a crappy/seedy place -- was acceptable. My kid passed the exam for her permit. Everything went downhill from there. We bought three driving lessons. Weekends, somehow, were always "booked" -- they don't tell you this when you pre-pay for them to teach your high-school-going kid to drive. When we finally did get appts -- sometimes waiting as much as 3 weeks -- the drivers showed up late every time, sometimes more than an hour. One of them had my daughter drive him to a "personal errand", then asked her to wait in the car alone, unsupervised, in a sketchy neighborhood she didn't know, until he got back to the car; the extra time was not tagged on to her lesson. After her final lesson, we asked the teacher for the completion certificate we were promised. "Oh, you don't need one", he said, "I already signed the permit for for her -- she's good to go". I was confused -- that didn't mesh w/ what DMV says or what we were promised, but he smiled assuredly when we pressed him on it, and told us it's never been any different.This past Friday, my daughter was rejected - for lack of the certificate -- by DMV, upon the occasion of her license test. She doesn't have a single free day off of school until June, so now she has to wait an additional two months w/out a license, all because Melrose Driving School failed to give her a completion certificate. Yes, they finally dropped one off at our house later that day after I called and yelled at them, but too little too late.Later, the "manager" returned a msg I left, having only this to say, "Well, it's your fault. You're the parent. If your understanding was that DMV needed a certificate, you should have told the teacher you didn't believe him". And with that she finished, "...and I'm not gonna give you a refund because this is your fault and if you don't like it, too bad".Buyer beware. This place is a sham shop. They hire one-off contractors -- at least some of whom use their "teaching" time to run personal errands, who don't understand CA driving law in any consistent way, who make their own hours and thus do not provide for any reliable scheduling and who are not held accountable. Read Less