I too felt scammed after purchasing a $125 Living Social voucher to this company for a Porsche 911 driving experience for my husband's birthday. These guys made just ONE race date for, wait for it, t... Read More
I too felt scammed after purchasing a $125 Living Social voucher to this company for a Porsche 911 driving experience for my husband's birthday. These guys made just ONE race date for, wait for it, the exact same day the voucher expired in June! (What a coincidence!) Well we signed up for that date online, as instructed, and then we waited for the day to arrive. A few days prior they sent an email, not even a courtesy call to make sure you got it, letting everyone know that because it was "too hot" in June they were postponing the race day until 'sometime' in the Fall. Unfortunately my husband's junk folder gobbled up that postponement email and he took the time off work and drove clear out to their abandoned looking track in the far West Valley the day of the scheduled race only to find that nobody was there, there was no note on the door, the parking lot was full of weeds and nobody was answering their phones at their corporate offices in Scottsdale either!! Way to instill confidence in your company, folks. Until he found that postponement email in his junk folder we were certain they'd simply gone out of business! Also, can I just ask, weren't they **already** well aware that it is routinely hot in June in the Phoenix Metro area? Seriously???? It wasn't even record heat, just normal June heat. That flimsy excuse alone made it clear to us that this cancellation was pre-planned on their part. Sell the vouchers and collect the customer's money NOW and then cancel the bogus race date and reschedule it, maybe, or so far out in the future the customers probably can't make it. Oh, and make damn good and sure you push it out past the cancellation date on the voucher, that way they have no recourse through Living Social either! Very clever scam, you guys...Well, after a couple of months of waiting with no word from them on when the new race date was, my husband called and dealt with one of the rudest people ever, who brusquely cut him off and talked down to him all because my husband had the audacity to ask them for a specific date in the Fall when they were going to hold the replacement event so we could plan for it. They were nothing but evasive about the date for the replacement race, so all we could do was wait and see. They eventually decided to send an email about the replacement date in early November, and they only gave us about a week's advance notice of the race date on Saturday, November 9th. As it turns out, it was the exact same date and time as our son's final Little League game, so we immediately replied to their email and explained the conflict and asked about a possible second date but they didn't reply. Finally, the race day was the next day (and still no reply) so my husband called them and explained the problem and they said that was the one and only replacement date and if we couldn't make it our $125 voucher was forfeited...what they wanted to happen all along, I'm sure. We asked them if we could give it to a friend to go in my husband's place and they begrudgingly agreed, as long as we signed the voucher over to him. So my husband wrote a note right on the voucher saying that he was giving it to our friend and he signed it and we gave the friend all the paperwork. But that was apparently not good enough for them, because when our friend showed up to redeem the voucher the next morning they tried to turn him away because he hadn't brought a signed letter WITH a photograph of my husband's drivers license. (WTF?!?) Lucky for our friend we were able to send a photo of a quickly written letter and my husband's license to him via Smart phone and they *finally* acquiesced and let him use the voucher.Oh and our friend wasn't exactly impressed with the experience, he said it was too restrictive and you really weren't able to get the car to a decent speed. So take it from me folks, doing business with these people is simply not worth the hassle and misrepresentation and the snotty, rude attitude. Try another company that specializes in this kind of thing, I don't think these guys aren't worth the stress.And yes, I reported them to Living Social too. Read Less