Very mixed review here. The instructor was good during the first lesson. She was constructive, focused and engaging. On the second lesson, I asked to take my 17 year old son with me. He was bored at h... Read More
Very mixed review here. The instructor was good during the first lesson. She was constructive, focused and engaging. On the second lesson, I asked to take my 17 year old son with me. He was bored at home and, as English is my second language, thought he could be useful at translating a few technical terms for me. My English is at a good conversation level, but some terminology I am not familiar with. The instructor completely flipped, she was very rude, dismissive and aggressive. She told us that she will not provide a "translator service" and that I should have told her that I could not understand her lessons at the start (which is incorrect). She would not look at me during the conversation, and spoke "at" my son only. She would not listen to any explanations, was extremely rude, and made me and my son feel terrible. When I suggested leaving my son at home, this was not an option for her either, for some reason. She said she will not teach me anymore, as she was not happy with a translator sitting in the back... Even though we explained that he was not needed and this was meant to be a one-time optional social event, which might have given me some bonus benefit.
We were shocked, annoyed and made feel awful. I would never recommend a person like this as a teacher, as teachers should be flexible and support their students. Nor would I recommend her business. This was terrible customer service! Completely irrational, rude and inflexible. In any role involving other people a degree of being able to handle the unexpected and at least remain calm and communicate in a mature way is essential, but not what we experienced.
(Review written with assistance, as English is a second language) Read Less