Massive Shoutout to Tom for her help today. She is a true example of what Customer service should be. An absolute legend who went over and beyond to help my partner with her driver's licensing process. Highly recommend dealing with her. An inspirational women who has genuine intentions to help everyone. Read Less

Slow, 4 tills yet one operator, you should be able to book licenses online if you have extremely poor slow service, and its not just today, its every single time you enter that place. Yet people at their desks twiddling their thumbs trying not to make eye contact with the poor people waiting. They even have chairs for the line, thats how slow they are, may aswel take a seat, We're Not in a Hurry. Very Poor service for a multi million dollar company. Hire more staff or change everything to online. Id rate Negative 1star if possible. Read Less

Converting an Australian Full licence. Before doing anything to do with AA get your Australian details and book a time to convert it. Going on 3 weeks now a simple overseas conversion (Australian full license to NZ full) 9 times of having to go into AA and wait and wait.Tilly is Amazing and everything she had put in place was advised by senior staff, correct to a degree because it was advised, from the quotes to the bookings to explaining the procedures I would need to do. Then I got the other staff members, one screwed up my DL5 form, the other tried to charge me a further $15 to reschedule a test that I booked and paid for that day. After passing the theory and driving test, I'm still not on a Full licence. Now I have to get my Australian details to be able to get a full NZ license. Or book a full license test. A further $97.00 $200. All up to convert my Australian Full license. Today I had refill out a DL5 form again. Yet while waiting 45 min staff servicing the 10 people waiting advised counter staff an overseas booking was there, an immigrant who booked a time to convert his overseas license, was scene ahead of 3 other customer's ( one elderly ) that had been waiting 45min or more to reach the front counter. The service is slow, condescending, rude and Ill advised. Wasting alot New Zealanders time and money. 2 of the staff that are management are rude and lack people skills and unwillingness to help or inform customer's of best procedure to do. Read Less