Our instructor was good for our first lesson. He was very polite and seemed to know what he was doing. We showed up for our second lesson 10 minutes early at which time I noticed a text message from him at posted an hour before the lesson asking if my daughter still wanted her lesson. We quickly responded that we did and that we were waiting in the parking lot. We got no response when we tried to call him as his phone did not accept messages. We called the office. The receptionist said she would try to contact him and get back to us. When our instructor contacted us he said because we had not confirmed out lesson in time we could not have lesson. When I called to complain the receptionist was unsympathetic. At this point I was clearly agitated and expressed my amazement that she was not even willing to offer an apology. She told me that she had done nothing wrong and had nothing to apologize for. I pointed out that she did represent the organization and therefore might want to consider apologizing when a customer had been treated poorly. I was then told to stop yelling or she would be unable to help me. The funny thing was I wasn't yelling. My tone was agitated but I was certainly not yelling. When I told her that I was not yelling she smugly replied, "Yes you are". If this company cares about customer service they might want to either train this woman or replace her. I would like to point out that I was able to further communicate with the driver who did apologize and did seem to to take my advice to confirm appointments the night before instead of one hour before a lesson. He was quite polite and reasonable to deal with. Read Less