On A Tuesday at 1:30 there was only one person working the 5 lines available at the drive Center. It took forever for anyone to get called up. This place is painfully understaffed and slow. Niagara Region either needs more people to staff the test Center or open an additional location. Where does the money I pay in taxes go?! This is ridiculous. Not to mention there is absolutely no where to complain.Read Less

If I could give 0 stars I would. Due to a mistake on their end my boyfriend could not finish his G test. They reported a issue with the car (not his driving) that was not actually there. He was completely kind and willing to work with them even after he realized their mistake and they completely put the blame on him. I would just advise people to ALWAYS ask. Always check everything yourself! Never just go by their word (this goes for any place but I definitely recommend it for this one)Read Less

Why will this not let me rate less than one star?? Too bad it can’t go in to the negatives, because it would be very well deserved. This place is honestly a joke, and we simply deserve better for our money. Read Less

This place needs a complete overhaul. The wait times are absurd. Never once have I ever seen all the service windows staffed despite everytime I have visited the lobby is packed. The wait times are bad enough they should be criminal. The staff is knowledgeable and do the best they can but management needs to fix this situation. Read Less

This is extremely sad. There is no logical reason that a person should have to spend half of their day (and waiting in multiple lines) just to renew a simple drivers license. If they can't do the job competently then the government needs to withdraw the funding for this private company who is supposed to be serving the citizens. The people of Niagara deserve better. Read Less

Don't appreciate the fact that the people you call at Service Ontario for info before you go in don't give the proper info, so that when you go in, wait a half hour (or more) just to be told you don't have all the correct IDs/information and have to leave and come back again. It would be nice if everyone was on the same page so that we aren't wasting my time, their time and other people's time who are waiting as well. Also more staff for the amount of traffic that goes in and out of that place is definitely lacking. Read Less

If I could give you no stars I would! .. I've been calling this place for well over 45 minutes to an hour and still no answer I ended up having to call Burlington to get your number to see if it was actually the number that's on Google, and apparently it is. I've had no dial tones, I've had this number is not in service, I've had it just not connect period... I don't know what kind of show you're running here but it's not professional at the least bit.. I booked an appointment a month and a half ago for the 11th, I called in to double check when my start time was and they told me there's no time or booking at all in the schedule and that my booking was on the 7th even though I asked the guy two times is it on the 11th and said "like one, one?" He said yes! So I wrote it down. So I ended up loosing my money for the test I was supposed to do and now I can't get ahold of you at all, which is driving me absolutely crazy!!... This place is a joke, don't waste your money or your time even driving to this unprofessional establishment!... I'd rather spend that gas money and go somewhere else!! Read Less

Can't they answer there stupid phone for once. Every time I call I here them pick it up and put it back on the hook. Or they just don't answer there stupid phone. I've been calling for 2 Damm years now tryen to go get my g2 done. And it's not like I could go to another place bc we only got one drive test center out here They are better off giving people there license for free. Read Less

Okay, where to start. Lines are really hit and miss here, there is a very illogical setup going on with this building which does nothing but stress everyone the hell out. The slowest moving line is also directly in line with the door and quickly causes a jam of people. They advise arriving a half hour before hand, if you do this good on you, if you don't there are some provisions to prevent you getting roasted for it, but I highly advise it, as again, lines are slow its a government operation. I didn't take my G1 test here, but they have computers for it, and they aren't beige, so they can take that one over service ontario. My road test experiences here so far have been without any major issue. My first test was suspended due to rain, which I didn't entirely agree with but it comes down to there was almost a foot of water standing on the roads, and while my jeep knows no fear, other cars and obstacles may have posed problems. No fault of theirs to try and keep everyone safe. Did however not appreciate having to wait 6 weeks for a reschedule. I however have seen some rather outrageous treatment of people in this place, such as the middle-eastern man that was in front of me for my rescheduling. Contrary to popular belief, if one does not speak english, having english yelled at one at increasingly slower speeds will not make them understand it. Also, the supervisor advised him that he would need to speak english for his road test. This is in fact completely false. Finally, the thing that really pissed me off, is that someone (a new driver) hit my jeep in the parking lot. And one of the instructors (not the guy I had for my test) was supposed to come in and find the driver (me) and alert them to the accident. Instead, they came in laughing about the "idiots" that got into a crash in the parking lot. After speaking with the young woman that scratched my bumper and put a rather large dent in her car (jeeps are built like tanks) she told me that her test administrator had screamed at her for the entire test, and then after when she hit my car. The handling of this situation could not have been worse and, its weird to say Im glad it was me that she hit because someone else might have just piled on to the nonsense. All in all, as with all businesses there are good and bad employees, and not everything is perfect, but some of the interactions with the populace are completely unacceptable and need to be looked into. Read Less

Zero stars!! i hope no one with a disability goes to this testing center, they will not be accommodated in any way and will be treated like second class citizens. the staff was obnoxious, rude and down right useless. when requesting their driver handbook after not being allowed to attempt the G1 test again, i was refused because i did not have cash?? i only had debit. how can someone be successful if they cannot get the proper education?? This was a horrible experience and it will deter me from attempting my G1 again... Read Less

This is a typical government place. You wait long times and people are far and few between not to mention stretched thin. Irritable and short with reply they also have to answer phones... Or not! I've called 19 times in the past hour and a half and on the 20th call it didn't even ring just right to a full voicemail. I can tell someone just took the phone off the hook. And the process to get through is grueling. This is why people go bald -I can literally feel the hair falling out of my head. Read Less

Everyone that works there is RUDE! They only take your photo once.... I received my card in the mail and im looking up at the sky! Never mind the fact that they were rude to me while I was filling out my paper work, if you dont like you job dont work there!!! Read Less

NEVER book your test or appointment here, they are the most unorganized, pathetic, unprofessional test centre around, take the extra car ride to the next closest place because this place will do anything to make sure you will fail your exams, when you are told your test is at 7:00AM and you are told to arrive 15 minutes prior to your appointment a competent place of business would make sure they are accessible to the customer, not hide behind a locked door. NEVER book with this centre foranythin Read Less

I gave this place a generous one star because that was the lowest rating there was. DO NOT go here for your road test. The staff here are unhappy and not friendly. Yes, the examiners obviously have the right to observe and judge your driving - they are doing their job. But they should do so with respect. We are all human, and a place where staff can give their drivers attitude and yell at them for human mistakes is not a place that I would like to give my business to. Read Less

The worse Drive centre in Whole Ontario as I know it or even in Canada!!!I called on their phone around 50 times to change time and date of my "G" drive test but nobody seems pay attention to me. Only two ladies called me back telling me they will let their supervisor know and he will call back and so they didn't do anything to help me with my situation!Not satisfied! Am Taking dirt off at your location! Read Less