Very bad customer service.. there is a lady (examiner) called vesna very rude n gives bad attitude... she doesn't speak proper English n rude examiner!!!!the wait time is very long, which I understand. But the workers there are very rude and lazy. They should never treat people the way she especially did to me and others i believe. I understand it is a long day for workers, and i didn't complain or change my attitude and plus i was there early in the morning so i don't understand why she treated people like that. unacceptable especially working under the provincial services job. Most of the staffs are extremely rude.They will treat you like some kinda idiot. So many racial discriminating there. Read Less

UPDATE: Got my G license from Kitchener drive test with the exact same papers today. Avoid this location unless the lady I mentioned below is hopefully relieved from duty by drive test.. I will also file a formal complaint about her to them to let them know about her abuse towards especially newcomers which she seems to have a grudge about. ( when I told her I was eligible for G she accused me of taking the short path and I should have been happy with g2 ). Hello lady -- It is the Canadian government which grants the privilege not you!!! PLEASE READ CAREFULLY: If you are an immigrant and told that your embassy docs are invalid for G by the Indian descent lady working ( She is the only person with Indian descent ) at the counter don't listen to her or waste your time with her as she cant understand you either because she doesnt listen or due to another problem with her capacity. We drove 15 mins out to another location and the documents were instantly accepted. She also lacks training and unfortunately seems to be superior to the rest of the staff - the other people are kind but cannot use their own discretion Read Less

Bad customer service, horrible way of handling things, disorganized. Drove up to Guelph to do my test because it was the only one that had availiblilty on a day I was free. Got all the way there and waited outside for approximately 25 minutes with about 15+ others, door to the test centre locked. When the woman inside felt like it was convenient to her, she unlocked the door to let everyone in, and then yelled that whoever has a road test can’t do it due to inclement weather. Now not one person who I was waiting outside with received any previous notice of a cancellation - no email, no phone call. When asked why their was no notice I was given a shrug. Completely unacceptable waste of everyone’s time. Read Less

Worst experience. Counter staff seemed fine but the person (she was wearing a red drivetest top) was rude and condescending to many people during the time we waited. Disorganized chaos is an accurate description. Two hour wait to write the G1 test. Read Less

I am so happy to passed my G license to this location Sir Ben was so nice and made me feel very comfortable. As we stop in the red light the examiner say deep breath and relax you gonna do it. That's nice of you sir .... Read Less

I took a new comer for the written test The employees have been very nice and helpful and the line up was very organized . Some people brought their Tim Horton coffee and left the cups half filled and spilled on the floor and made miss... I appreciate the help by the employees Read Less

Most of the women that work here are very rude. I heard some of them talking sarcastically about customers and trading jokes between each other not seeming to care about the fact that they are in complete earshot. It's very unprofessional and you would think that they would put a little more care into treating people kindly since it's clear most if not all are here full-time. I did not bother complaining in person about any because I can tell the supervisor is not pleasant either. She was speaking so condescendingly to a woman who seemed to be an immigrant. The entire facility gives off a "we don't care how we serve you, we're doing you the favour" attitude. Just unpleasant and rude workers.Read Less

Avoid this location at all costs. Went Monday at 1230, as an adult trying to write my g1 for the first time. No clear instruction when you enter the small, ridiculously hot space, with people lined up out the door and no help desk. After 30 mins I realized people where getting numbers from somewhere and had to ask other patrons where/how to get one. Almost 2 hours later, only 2-3 desks open the whole time and only 5 computers to write written tests at, although only 2 seemed to be in use at a time. As I'm watching people do their vision tests I notice that not once has one of the vision test stations been cleaned. NOT ONCE. Then their computers go down and I wait another hour and decide to leave as I likely won't even get to write the test before 5 at this point and I find out today that they were down for 2.5 hrs. I went back as soon as they opened this (Tuesday)morning and again people were lined up out the door, with no air conditioning inside. I take a number and wait 2 hours. I continuously have to wait outside because it's so hot inside and I am extremely claustrophobic I didn't ant to have panic attacks. When it was nearing my number I came inside and went to the bathroom then all of a sudden night hear my number called in one breathe "A116, A116 last call" I run out of the bathroom and push through sweaty people and am already told that I missed it and have to take another number, I said I have been here for three hours today, 4 hours yesterday and just came running from the bathroom, and it still says my number at this wicket at the top of the screen. And she says YOU MISSED IT TAKE ANOTHER NUMBER. Another 2 hours go by before I can finally write this stupid g1 test while a guy starts yelling and makes a scene, having police called and because of the distraction, I fail and the computer prompts me to go back to the counter. I go back and wait when suddenly one of the staff members turns to me and yells at me to "stop staring at her it won't make her go any faster". Startled I say sorry I wasn't staring at you I'm just doing what the computer told me. And no reply. I write it again and the staff member goes on lunch, no one during this time does anything with any of the completed written tests. During this time I overhear another staff member tell a young man that it was "stupid to fail the signs part of an M1" and go onto tell him how irresponsible young drivers are etc etc. I spent 4 HOURS Monday and 6 HOURS Tuesday just to write the knowledge test. and had to bring my own lysol wipes to wipe down the computers and vision test stations because they weren't cleaned once in that time. Disgusting, rude, hot, horrible... Read Less

Terrible. Hundreds of people jostling and elbowing and only two counters open. Staff are extremely rude and yelling at everyone. Temperatures were incredibly hot and I was covered in sweat and close to passing out. When they said it was a 2 hour wait I started to have a panic attack and left. This is more like 1960s Soviet bureaucracy than a modern Canadian office. Maybe it shouldn't be privatized? I already passed the commercial test and just need the slip of paper with my license on it. Unacceptable. Read Less

Horrible place to do your test. Rude staff that don't know how to treat their clients. The supervisor which is the lady in red uniform shouldn't be working there. She isn't educated propery on how customer service should regulate and doesn't know how to smile. Overall, bad experience!!! This place should shut down. It's also crazy busy & dirty! Read Less